My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.

– Common causes for delays include:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking for up to date status.
o Ensure your address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.