Question 1

I need help installing my product

Accepted Answer

Please refer to the assembly guides for your Garage products for step-by-step installation instructions. NewAge Products also has helpful installation videos to help you with installing your Garage products. NewAge Products also offers Installation Services . Visit our Installation Services page to learn more about different options and order your installation today.

Question 2

What installation services are available?

Accepted Answer

NewAge Products offers Standard and Premium Installation Service packages, with knowledgeable, bonded and insured local contractors who are trained on installing our products. Our Installation Services packages include moving your product to the desired location, unpacking all of your items, installation and mounting (when applicable), leveling of products, and clean up of all product packaging for disposal. Visit our website to learn more about our Installation Services options. The cost of the installation is dependent on the number of pieces in your set. Pricing will be available on each product page

Question 3

Plan your garage

Accepted Answer

NewAge Products offers a Garage Planning Guide and free 3D Design Services Services to help you plan the perfect set to fit your space. Makes sure to include your space dimensions, and attach pictures of your space on the online form before you submit your request.

Question 4

What are the dimensions of your products?

Accepted Answer

Dimensions for all of our products can be found on each of the product pages on our website.

Question 5

What are the gauges of steel?

Accepted Answer

Bold Series 3.0 cabinet frames are made from 24 gauge steel, and Pro Series 3.0 cabinet frames are made from 18 gauge steel.

Question 6

Is it possible to have all the locks the same?

Accepted Answer

The same key can be used for all Pro Series 3.0 and Bold Series 3.0 cabinets. However, the only difference is in the lock cylinder for all tool cabinets. You can use the same key, but it needs to turn 180 degrees. In all other cabinets, the lock cylinder is a 90 degree turn.

Question 7

My tool drawer is locked and the key is inside

Accepted Answer

The lock can be disengaged by turning the cabinet upside down, however if the tool drawer does not disengage, please call us at 1.877.306.8930 to speak with a Customer Service Representative.

Question 8

The cabinets are stuck inside the locker, how do I get them out?

Accepted Answer

You can easily remove the doors of the locker to retrieve the cabinets inside. To remove the locker cabinet doors, follow the step-by-step instructions that are located in the product instruction guide. The steps may vary based on product and model.

Question 9

Are the doors adjustable?

Accepted Answer

Yes, the doors are adjustable, however, only the Performance Plus has a 6-way adjustable European hinge. All other cabinets (Pro, Bold, and Performance Series) do not have adjustable hinges.

Question 10

My lock on the cabinet is too short, how do I fix this?

Accepted Answer

A shelf needs to be placed centrally in the cabinet so when the lock is engaged, the latch hooks to the bottom lip of the shelf.

Question 11

I have lost my key for the tool cabinet, or my tool cabinet is locked and I cannot open it

Accepted Answer

If you have lost your key for your tool cabinet, or if you are unable to unlock your cabinet, please contact our customer service team at: support@newageproducts.com or call us at 1.877.306.8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.

Question 12

My doors/drawers do not close properly

Accepted Answer

Complete and submit the Replacement Form and make sure that you include the following in your form: - Order number - Brief description of the damaged unit/s or missing items - And if your product was damaged, you must include pictures of the damages. After the form is submitted, an automated email with a case ID will be sent, and one of our customer service specialists will reach out to you via e-mail or by phone to help resolve the issue. If you require immediate assistance please call us at 1.877.306.8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.

Question 13

All Garage Cabinets have a limited lifetime warranty. However, please note that any modifications to the product will void the warranty.

Accepted Answer

The warranty is dependent on the product. However, please note that any modifications to the product will void the warranty. Warranties for all of our products can be found here

Question 14

Is it possible to get touch-up paint for my products?

Accepted Answer

If you would like to make a request for touch-up paint for your products, please contact our Customer Service team at: support@newageproducts.com or call us at 1.877.306.8930 to speak with a Customer Service Representative. Please have your order number readily available.

Question 15

Am I able to alter configuration of my cabinets?

Accepted Answer

Yes, you can alter the configuration of your cabinets, however, keep in mind the number and sizes of worktops included with your set, and also be aware that depending on your desired configuration, you may need to purchase extra brackets to support the worktops.

Question 16

Can I purchase more locker, wall cabinet or base cabinet shelves?

Accepted Answer

Yes, additional shelves for any of our garage cabinets can be found on here

Question 17

Am I able to substitute cabinets?

Accepted Answer

If you are purchasing cabinets in a set, the cabinets come as a bundled package and are not able to be substituted. However, you are able to purchase individual cabinets to create your own set configuration, or you may purchase additional cabinets from certain online retailers or through https://newageproducts.com You can also contact one of our 3D Design Services team to help you plan the perfect set to fit your space. Makes sure to include your space dimensions, and attach pictures of your space on the online form before you submit your request.

Question 18

Where can I access installation manuals for my products?

Accepted Answer

Please refer to the assembly guides for your Garage products for step-by-step installation instructions. NewAge Products also has helpful installation videos to help you with installing your Garage products. NewAge Products also offers Installation Services . Visit our Installation Services page to learn more about different options and order your installation today.

Question 19

Can I modify a cabinet set I found on your site?

Accepted Answer

Most of our products are designed to be modular, so you can mix and match cabinets to build your ideal storage solution. Contact our Design Team to get a free 3D visualization of your space, or just to get your questions answered!

Question 20

Are their unique keys for each of my cabinets?

Accepted Answer

The keys you receive with your order will all lock and unlock any cabinet in your set. We suggest you place one of your spare keys in a safe spot where it won’t get lost.

Question 21

I’ve locked my key inside my cabinet. How can I get them out?

Accepted Answer

For Tool Cabinets, the lock can be disengaged by turning the cabinet upside down. For Lockers, you can remove the doors by following step by step instructions that are located in the manual. To order replacement keys for your cabinet set, please fill out our Replacement Form or contact our Customer Service team .

Question 22

What should I clean my Stainless Steel cabinets with?

Accepted Answer

To clean your stainless steel cabinets you can use a soft cloth with soap and water, or common stainless steel cleaners.

Question 23

Are garage cabinet doors adjustable?

Accepted Answer

Our garage cabinet doors do not have adjustable hinges, as they are designed to precisely install, side-by-side, with other cabinet doors.

Question 24

Can I purchase more locker, wall cabinet or base cabinet shelves

Accepted Answer

Additional shelves for our garage cabinets can be found in the Garage accessories section.

Question 25

The lock on my Locker cabinet is too short?

Accepted Answer

A shelf needs to be placed centrally in the Locker so when the lock is engaged, the latch hooks to the bottom lip of the shelf.

Question 26

My order looks like I’m missing garage cabinets. What do I do?

Accepted Answer

Some of our garage cabinets come nested inside the locker cabinets, for efficient shipping.Accept your order from the delivery driver, and unbox your cabinets to verify if you are missing anything from your order. After unboxing your shipment, if you notice any missing items, follow these steps: Take a picture of your Bill of Lading or Purchase Order Complete and submit an online Product Replacement Form with the following information:; - Order number - Brief description of the damaged unit(s) - All pictures of the damaged product(s) and exterior packaging After the form is submitted, an automated email with a case ID will be sent, and one of our customer service specialists will reach out to you via e-mail or by phone to help resolve the issue.If you require immediate assistance please call us at 1.877.306.8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.

Question 27

The doors or drawers on my garage cabinets do not close properly?

Accepted Answer

For proper functioning of doors and drawers, it’s very important that your cabinets are leveled and squared. Ensure this by adjusted the height-adjustable leveling feet at the bottom of your base cabinets and lockers.Watch our installation videos for a detailed walk-through of proper installation techniques.

Question 28

What is the difference between your garage cabinets series?

Accepted Answer

Refer to our Garage accessories to see the difference between our product series.

Question 29

Do you customize cabinets?

Accepted Answer

NewAge Products does not customize cabinets, our cabinets ship fully-assembled. However, our cabinets are modular and can be arranged in a configuration that suits your space, with accessories to meet all your organization needs. NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design Services page.

Question 30

What is the difference between a light adapter and a connector?

Accepted Answer

The LED light adapter includes one LED light strip, as well as a power adapter to plug into an outlet. The LED light connector includes one LED light strip, as well as a connecting wire to run to another LED light strip. You require one LED light adapter to power up to 3 additional connector lights (4 total LED light strips)

Online support for VersaRac

Manuals & Guides

Video Guides

How to Install the VersaRac

Preparing for Home Delivery

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