Deposit
What is the purpose of the deposit?
What is the amount that I will need to put forward as the deposit?
Will my deposit be refundable?
Will the deposit be credited towards the value of my product?
What are my payment options for my deposit?
Does the deposit have an expiry date?
NewAge Dollars
What are NewAge Dollars?
When and how will I receive my code?
How do I redeem?
Does my code expire?
Can I earn more than one code?
How many codes can I use?
Can I redeem my code through other retailers?
Can I redeem my code for cash?
How do I transfer my code to another person?
End of Summer Sweepstakes
How do I enter the sweepstakes?
Is purchase necessary to enter?
What are the entry requirements and eligibilty criteria?
Can I enter more than once?
What is the entry deadline?
How will the winners be chosen?
How will I be notified if I win?
What are the prizes, and how many will be awarded?
What is the currency that the prizes are listed in?
Are shipping costs included with the prize? Or are these charged separately?
Shipping & Delivery
What is my order status?
Why is my order delayed?
I received my order and I noticed damages or I was missing pieces.
What are the shipping time frames?
Can I modify my order?
Can I change the shipping address/change the delivery address?
Can I return an item of my order?
What if I receive an incorrect item/product?
What should I expect when receiving my delivery?
Why have I received fewer pieces than what I ordered?
Where is my order being shipped from?
Will the carrier call me before delivery?
Do I have to be there to accept the delivery?
What if I miss the delivery of my order?
Will the installation happen on the same day of order delivery?
How long will it take my refund to get back to me, after I start a return?
Can I cancel a return?
Could I exchange any items I order?
How do I return my order if something was wrong with my delivery?
How can I return my order?
If I purchased a set and want to return one item from the set, could I return and get a partial refund back?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
Shopping and Promotions
Do you price match?
Do we have any showrooms?
What is the warranty on the products?
Will my installer be able to haul away the trash, old cabinets or any of the pallets/packaging that came with my order?
Does NewAge Products price match retailers?
What are the shipping fees?
Do you provide design/layout services?
Are NewAge Products sold internationally?
What if I need help with the installation
What if I don't see exactly what I want?
What are the dimensions of your products?
Financing
How can I pay?
When is my payment due?
What happens if I can’t pay on time?
How do I change the card for a purchase?
My purchase was denied, why do I still have a pending authorization hold on my card?
How can I get approved to pay with Klarna?
Does Klarna affect my credit score?
Does Klarna perform a credit check?
How much am I eligible to spend?
Flooring
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Do the products come pre-assembled?
How do I install my flooring?
Do you provide Installation Service?
What is the cost of Installation?
Can I schedule the date of installation?
Does NewAge provide the hardware for the installation?
Will there be any additional charges if the installer does anything extra?
When will be the installation service available in my area?
What if the installation does not complete on the same day?
What if the installer does not turn up on the scheduled date?
How can I return my order?
If I purchased a set and want to return one item from the set, could I return and get a partial refund back?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
Where can I install my NewAge Stone Composite flooring?
Where can I install my NewAge 9.5mm Stone Composite flooring?
Where can I install my 5mm NewAge Stone Composite flooring?
Is NewAge Stone Composite flooring easy to maintain?
Is the flooring suitable for use with kids and pets?
Are there flooring options that are better for people with allergies?
Do I need a professional contractor to install the floors or could I install them myself?
How quickly can the new flooring be installed?
I received my order but I can’t find a physical install manual.
Can I install my NewAge Stone Composite floors on Radiant Heating systems?
Are there any additional costs I need to be aware of?
Can I polish my floors?
Are my NewAge Stone Composite floors under warranty?
Do my new Stone Composite floors need an acclimation period before starting install?
Can I use Studded tires on the NewAge Stone Composite flooring?
Are the floors resistant to chemicals?
Can I replace a damaged tile or plank?
Can I install the flooring in my shed?
I have finished the install and I have extra product, what should I do with it?
Home Bar
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Do the products come pre-assembled?
How do I install my cabinets?
Do you provide Installation Service?
What is the cost of Installation?
Can I schedule the date of installation?
Does NewAge provide the hardware for the installation?
Will there be any additional charges if the installer does anything extra?
When will be the installation service available in my area?
What if the installation does not complete on the same day?
What if the installer does not turn up on the scheduled date?
How can I return my order?
If I purchased a set and want to return one item from the set, could I return and get a partial refund back?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
Can I mount a sink?
Is it possible to have custom cabinets designed?
Can I buy additional hardware?
Can I put my own hardware?
Can I mount my own countertop?
Can I buy additional shelves?
Can I buy extra side panels?
Are the cabinets assembled?
How are the cabinets shipped?
Does NewAge offer an Island?
How do I install lights to the Home Bar sets?
Are the cabinets lockable?
Do you have a showroom?
Outdoor Kitchen
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Do the products come pre-assembled?
How do I install my cabinets?
Do you provide Installation Service?
What is the cost of Installation?
Can I schedule the date of installation?
Does NewAge provide the hardware for the installation?
When will be the installation service available in my area?
What if the installation does not complete on the same day?
What if the installer does not turn up on the scheduled date?
How can I return my order?
If I purchased a set and want to return one item from the set, could I return and get a partial refund back?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Will you send me the packaging if I don't have the packaging to repack the product?
Are the Grove doors real wood?
Are these cabinet finished from the back?
What can I clean the Stainless Steel cabinets with?
How do the OKC Cover works
Is the Bar Cabinet Refrigerated?
What size refrigerator/fridge can I fit in the configuration
Do we offer Fridge or Ice Maker
Can I place the Fridge/Refrigerator inside the cabinet?
Can I install Garbage Disposal Under Sink?
What should be the gap between grill and wall or Can it be flush to the wall?
How much clearance do I need to have behind the hood to open?
What adapter do I need for the Outdoor Kitchen sink?
The doors/drawers do not close properly?
How often should I empty the Ash Bucket?
How do I clean the Kamado grill?
Could I use a starter to light the coals?
How big is the Ash bucket?
How do I adjust the temperature on the Kamado grill?
What is the warranty on this kamado grill?
Where can the Signature Outdoor Kitchen be installed?
What is the material of Signature Outdoor Kitchen frames?
Are Signature Outdoor Kitchen Cabinets easy to maintain?
Should Signature Outdoor Kitchen be installed by a professional contractor?
Are all the install manuals included with the cabinets?
Is it possible to order custom size Signature Outdoor Kitchen Cabinets?
Are all the Signature Outdoor Kitchen items pre-assembled?
Can different outdoor kitchen sets and layouts be made by Signature Outdoor Kitchen cabinets?
How easy is to assemble the flat pack Signature Outdoor Kitchen cabinets?
Are doors and drawers soft closing?
Are Signature Outdoor Kitchen cabinets water resistant?
Does Signature Outdoor Kitchen have height adjustable legs?
What is the adjustability range on the Signature Outdoor Kitchen legs?
Do Signature Outdoor Kitchen cabinets come with the side and back panels installed?
What main cabinet sizes the Signature Outdoor Kitchen system has?
Which Signature Outdoor Kitchen cabinets should be secured to the floor by anti-tipping brackets?
Do the Signature Outdoor sink cabinets come with the pre-installed sink and faucet?
Do the Signature Outdoor sinks come with a pre-drilled faucet hole?
Can the Signature Outdoor sinks rust?
Can hardwater spots be removed from the Signature Outdoor sinks?
Can the Signature Outdoor sinks withstand extreme temperature?
Are Signature Outdoor sinks certified?
Can I cut additional holes in the Signature Outdoor sink?
What is recommended to use to clean the Signature Outdoor sink?
Can non-NewAge insert grills be installed on the Signature Outdoor grill cabinets?
Do 90° and 45° Signature corner cabinets have doors?
What is the main function of the Signature Outdoor false frame cabinets?
Can a bar fridge be installed in a Signature Outdoor Kitchen set?
What sizes of fiber cement panels are being offered for the Signature Outdoor Kitchen cabinets?
What is the fiber cement panels’ thickness?
What finishing materials other than natural stacked stone can be applied on the NewAge fiber cement panels?
Can Stucco be applied on the NewAge fiber cement panels?
How can the fiber cement panels be installed on the Signature Outdoor Kitchen cabinet frames?
Are there any pre-drilled holes on the cabinet frames for the fiber cement panel screws?
Is there any trim offered for the exposed edges of the fiber cement panels?
What is our stone made from?
I have broken stones in my box, what should I do?
Can I glue my stone to the wall?
Can my stone be stained by liquids?
Not all my stones match in color, is this normal?
Does the stone require installation?
Is the stone natural or manmade?
How do I do corner installations?
What material options are available for Signature Outdoor Kitchen countertops?
What is the overall depth and thickness of the Signature Outdoor Kitchen countertops?
What countertop types are available for Signature Outdoor Kitchen?
Is there any corner countertop offered in both stainless steel and granite?
How being the Signature Outdoor Kitchen cabinets installed on the cabinets?
Are Signature Outdoor Kitchen Granite countertops sealed?
Should Signature Outdoor Kitchen Granite countertops be sealed?
How should the Signature Outdoor Kitchen Granite countertops be maintained?
Will heat damage the Signature Outdoor Kitchen Granite countertops?
Can I cut and chop directly on the Signature Outdoor Kitchen Granite countertops?
Will my Signature Outdoor Kitchen Granite countertops fade over time?
I trimmed my LEDs, can I rejoin them?
Are the LEDs RGB?
How many LED kits do I need to do my job?
Is the kit waterproof?
Could I link several of the LED strips together?
Where do I store my lighting kit?
How many Signature Outdoor Kitchen cabinets can be illuminated with one LED kit?
Where should I attach the LED strip?
What kind of fabric is my cover made of?
Are the outdoor kitchen covers completely waterproof?
Are the outdoor kitchen covers UV resistant?
Is there a prefabricated and complete cover for each of the cabinets and appliances?
How the covers are being secured with the cabinets?
How the possible moisture on the cabinets can be evaporated?
Are the covers machine washable? How are they cleaned?
What is the warranty on the Signature Outdoor Kitchen cabinets?
Garage
Am I able to purchase spare parts?
What are the differences between PRO 3.0 and BOLD 3.0
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Do the products come pre-assembled?
How do I install my cabinets?
Do you provide Installation Service?
What is the cost of Installation?
Can I schedule the date of installation?
Do the garage walls need to have wood studs?
Does NewAge provide the hardware for the installation?
Will there be any additional charges if the installer does anything extra?
When will be the installation service available in my area?
What if the installation does not complete on the same day?
What if the installer does not turn up on the scheduled date?
How can I return my order?
If I purchased a set and want to return one item from the set, could I return and get a partial refund back?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
What are the dimensions of your products?
Are the cabinets difficult to install?
What are the gauges of steel?
Can I customize the set or I need to keep it as shown in the picture?
My tool drawer is locked and the key is inside
The cabinets are stuck inside the locker, how do I get them out?
My lock on the cabinet is too short, how do I fix this?
I have lost my key for the tool cabinet, or my tool cabinet is locked and I cannot open it
My doors/drawers do not close properly
What is the warranty?
Is it possible to get touch-up paint for my products?
Am I able to alter configuration of my cabinets?
Can I purchase more locker, wall cabinet or base cabinet shelves?
Where can I access installation manuals for my products?
How do I remove the doors?
Can I put casters on a tall locker cabinet / tall cabinet?
Do all cabinets have different keys for the locks?
Are the cabinets waterproof?
Can I mount the Pro wall shelf horizontally?
Can I mount the Pro wall shelf vertically?
Is the cable of the Pro wall mount shelf strong enough to hold the weight as mentioned?
Which is better mounting the Pro series wall shelf on the wall or the ceiling?
What is the metal used for Pro wall mount shelf?
What if the spacing of the studs do not align with the install locations?
What if the spacing of my ceiling joists do not match the desired size and direction?
Can the Pro Series Wall Mount Shelf be installed on a concrete wall?
What is included in one 40 sq. ft. PVC Slatwall kit?
Are NewAge slatwall Hook accessories compatible with Slatwall?
What type of slatwall hook accessories can I use with the slatwall?
Is it easy to cut the 40 sq. ft. PVC Slatwall?
Can I install cabinets on the PVC slatwall panels and what would be the weight capacity?
What are the type of installs I can do?
Does this have to be installed on a wall?
Could I install on a concrete wall?
Could I attach this to my Pro 3.0 / Bold 3.0 multi-use locker cabinets?
Are the shelves adjustable?
Could this be installed off the ground?
Can the LED lights be hardwired to a wall switch?
How many LEDs Lights can be hooked up on 1 light chain?
What is the light color of the Home Kitchen LEDs?
My LEDs are hooked up and connected to power but aren’t working?
What is the NewAge Garage Stool made out of?
What is the weight capacity of the NewAge Garage Stool?
Can I use the NewAge Garage Stool as a step?
Does the Garage stool swivel around?
Does the Garage stool come with castors?
How can I maintain or clean my Garage Stool?
Can a single remote control provided adjust multiple heaters?
How long can I set the timer for?
Home Cabinet
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Do the products come pre-assembled?
How do I install my cabinets?
Do you provide Installation Service?
What is the cost of Installation?
Can I schedule the date of installation?
Does NewAge provide the hardware for the installation?
Will there be any additional charges if the installer does anything extra?
When will be the installation service available in my area?
What if the installation does not complete on the same day?
What if the installer does not turn up on the scheduled date?
How can I return my order?
If I purchased a set and want to return one item from the set, could I return and get a partial refund back?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
Where can I install my NewAge Home Cabinets?
What is the advantage of the frameless versus the framed cabinets?
Are NewAge cabinets easy to maintain?
Do I need a professional contractor to install these cabinets or could I install them myself?
I received my order but I can’t find a physical install manual.
Are NewAge cabinets under warranty?
How do I adjust the drawers or door of my cabinets?
Can I install the wall cabinets without the hanging rail?
Do you offer custom size cabinets?
How many cut out holes are required for water supply in the sink cabinet?
Can I install a custom sink?
Granite Countertop
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Will there be any additional charges if the installer does anything extra?
How can I return my order?
If I purchased a set and want to return one item from the set, could I return and get a partial refund back?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
Is my granite countertop sealed?
Do I need to seal my countertop?
Are NewAge Granite Countertops easy to maintain?
Will heat damage my countertop?
Can I cut directly on my granite countertop?
Will my countertops fade over time?
Are NewAge Granite Countertops under warranty?
Home Sink
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Do the products come pre-assembled?
How can I return my order?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
Do NewAge Sinks come with a pre-drilled faucet hole?
Can my sink rust?
Can hardwater spots be removed?
Can I use a rubber mat in my sink?
Can my sink withstand extreme temperature?
Are the NewAge sinks certified?
Is the sink compatible with compost compacter?
Are the NewAge sinks under warranty?
Can I use a faucet other than what NewAge offers?
Home Faucets
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Will there be any additional charges if the installer does anything extra?
How can I return my order?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
Do the NewAge faucet meet the California Title 20 Water Efficiency Standards?
Can I connect a portable dishwasher to my kitchen faucet?
How can I remove mineral deposits from my aerator?
Are the NewAge faucet easy to maintain?
Are the NewAge faucet under warranty?
Home Backsplash
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Will there be any additional charges if the installer does anything extra?
How can I return my order?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
Should I buy more backsplash than the surface to cover?
Can I return unused tiles?
Should I install my wall shelves/cabinets over the backsplash?
Can I place a smaller order of backsplash then the 11sqft?
Are the NewAge backsplash easy to maintain?
Are the NewAge backsplash under warranty?
What grout should I use for my installation?
Cabinet Hardware
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
Will there be any additional charges if the installer does anything extra?
How can I return my order?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
What is the best way to care for my product?
Do these decorative hardware ship with screws?
What is the difference between a hollow and solid hardware? Does it matter?
What is the Center to Center measurement?
What is the warranty for these decorative hardware?
Home LED
Am I able to purchase spare parts?
Where can I find the product dimensions?
Where can I access the installation guides and manuals for my products?
Where are your products manufactured?
What is the warranty on the products?
Will there be any additional charges if the installer does anything extra?
How can I return my order?
What is the return period?
Will I be charged for the return shipping?
Do I need to return the product by myself?
Do I need to package up my order if I am doing a return?
To return the product, does it have to be in unused condition?
Will you contact me to arrange the pickup date?
Do I need to be available at the time of return pickup.
Will you send me the packaging if I don't have the packaging to repack the product?
Can the LED lights be hardwired to a wall switch?
How many LEDs Lights can be hooked up on 1 light chain?
What is the light color of the Home Kitchen LEDs?
What is the brightness of the Home Kitchen LEDs?
My LEDs are hooked up and connected to power but aren’t working?
Home Floating Shelf
What sizes do the floating shelf come in?
What is the weight capacity of the home floating shelves?
How do you install the home floating shelves?
What is the warranty on the home floating shelves?
Outdoor Furniture
How many design collections exist to choose from?
What materials are being used for the outdoor furniture constructions?
Do the outdoor furniture items come assembled or will we need to put them together?
Are the outdoor furniture components rustproof?
Do the outdoor furniture collections offer the modular sectional sofa configuration?
Are NewAge outdoor furniture items designed according to the ergonomic standards?
Can I change the sofa configuration in the future by adding extra seats to the sectional set, in the Monterey Collection?
Does the Monterey corner sofa unit use the same seat base as the regular sofa unit?
For the non-sofa items, do all the components come in one carton boxed package?
Can the NewAge planters be used as the ice buckets?
Are the NewAge dining chairs stackable?
What is the main difference between Rhodes and Lakeside sofa collections?
How can the teak components be maintained?
Is NewAge teak surfaces stain resistant?
Are NewAge outdoor furniture cushions waterproof?
Do dining chairs and dining benches come with the cushions?
What furniture items could be ordered with the cushions?
How can the cushions of the dining chairs, benches, ottomans, and lounge chairs attach to the furniture frame?
Does NewAge outdoor furniture offer accent pillows?
What is the warranty on the NewAge Outdoor Furniture?
Outdoor Signature Cabinets
Where can the Signature Outdoor Kitchen be installed?
What is the material of Signature Outdoor Kitchen frames?
Are Signature Outdoor Kitchen Cabinets easy to maintain?
Should Signature Outdoor Kitchen be installed by a professional contractor?
Are all the install manuals included with the cabinets?
Is it possible to order custom size Signature Outdoor Kitchen Cabinets?
Are all the Signature Outdoor Kitchen items pre-assembled?
Can different outdoor kitchen sets and layouts be made by Signature Outdoor Kitchen cabinets?
How easy is to assemble the flat pack Signature Outdoor Kitchen cabinets?
Are doors and drawers soft closing?
Are Signature Outdoor Kitchen cabinets water resistant?
Does Signature Outdoor Kitchen have height adjustable legs?
What is the adjustability range on the Signature Outdoor Kitchen legs?
Do Signature Outdoor Kitchen cabinets come with the side and back panels installed?
What main cabinet sizes the Signature Outdoor Kitchen system has?
Which Signature Outdoor Kitchen cabinets should be secured to the floor by anti-tipping brackets?
Do the Signature Outdoor sink cabinets come with the pre-installed sink and faucet?
Do the Signature Outdoor sinks come with a pre-drilled faucet hole?
Can the Signature Outdoor sinks rust?