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Online support for Pizza Oven

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Manuals & Guides

NewAge Outdoor Appliances can be installed on 33in and above Outdoor Classic & Signature Cabinets Series with SS Countertops and also can be installed on custom-built cabinets with SS Countertops for which instructions are provided in the Install Guide supplied with the appliance.
NewAge Platinum Pizza Oven can be installed in 33 n. Outdoor Classic & Signature Series & on NewAge 33 in. Appliance Carts. The Platinum Pizza Oven can also be installed on custom-built cabinets for which instructions are provided in the Installation Guide supplied with the appliance.
The Platinum Pizza Oven is mainly made of Stainless Steel-304 which is rust resistant and a great material for Outdoor use.
The Platinum Countertop Pizza Oven is made of durable and high-quality materials such as Stainless Steel 304 which makes it very easy to clean and maintain. Please refer to the Maintenance and Cleaning section of the Installation Guide for more information.
The Platinum Built-in Pizza Oven is made of durable and high-quality materials such as Stainless Steel 304 which makes it very easy to clean and maintain. Please refer to the Maintenance and Cleaning section of the Installation Guide for more information.
The Platinum Countertop Pizza Oven should be installed by a Licensed Gas Fitter, especially for the Natural Gas variant. Gas appliances can become hazardous if they are not installed properly. Before each cooking session please ensure there is no gas leakage, and the appliance is functioning in a sound manner.
The Platinum Built-in Pizza Oven should be installed by a Licensed Gas Fitter, especially for the Natural Gas variant. Gas appliances can become hazardous if they are not installed properly. Before each cooking session please ensure there is no gas leakage, and the appliance is functioning in a sound manner.
The Platinum Countertop Pizza Oven has a printed installation manual included in the packaging. Alternatively, you can access the installation manual on the NewAge Products website: /support-hub/
The Platinum Built-In Pizza Oven has a printed installation manual included in the packaging. Alternatively, you can access the installation manual on the NewAge Products website: /support-hub/
When installed, operated, and maintained according to the instructions, NewAge provides a limited warranty for the product. Please read through the NewAge Warranty policy. In case of any additional questions or queries contact our Customer Service team at 1.877.306.8930.
When installed, operated, and maintained according to the instructions, NewAge provides a limited warranty for the product. Please read through the NewAge Warranty policy. In case of any additional questions or queries contact our Customer Service team at 1.877.306.8930.
Check gas supply. Check if the main shut-off valve is open. Check if the supply hose is pinched. Please refer to the Troubleshooting section of the Installation Guide for more information.
If the burner produces yellow flames, the oxygen flow may be restricted because of spider webs or other debris. Please refer to the Troubleshooting section of the Installation Guide for more information.
The NewAge Platinum Pizza oven is built with three 30 mm thick cordite baking stones which need to be pre-heated for 10 minutes before using by turning on both bottom & rear burners.
The Pizza oven is most likely not hot enough when the pizza is put in. Pizzas are also more likely to stick when they are cold. The cooking deck must be hot, and pizza dough should ideally be at room temperature before putting it in the oven.
Check if the Unit is connected to power or not. Plug the transformer cord into the power box. The transformer should be Faulty. Check transformer output – should be 12VAC. Please refer to the Troubleshooting section of the Installation Guide for more information.

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