Question 1

Where can the Performance Side burner be installed?

Accepted Answer

NewAge Outdoor Appliances can be installed on Outdoor Classic & Signature Cabinets Series, NewAge Appliance Carts, and can also be installed on custom-built cabinets for which instructions are provided in the Installation Guide supplied with the appliance.

Question 2

Which material is the Performance Side Burner made of?

Accepted Answer

NewAge Outdoor Appliances are primarily made of Stainless Steel-304 which is rust-resistant and a great material for Outdoor use.

Question 3

Is the Performance Side Burner easy to maintain?

Accepted Answer

As a result of using durable and high-quality materials such as Stainless Steel 304, NewAge Outdoor Appliances are very easy to clean and maintain. Please refer to the Maintenance and Cleaning section of the Installation Guide for more information.

Question 4

Should Performance Side burner be installed by a professional contractor?

Accepted Answer

NewAge Outdoor Appliances should be installed by a Licensed Gas Fitter, especially for the Natural Gas version. Gas appliances can become hazardous if not installed properly. Before each cooking session users are required to ensure there is no gas leakage and the appliance is functioning soundly.

Question 5

Are all the installation manuals included with the Performance Side Burner?

Accepted Answer

All NewAge Outdoor Appliances have a printed installation manual included in the packaging. Alternatively, you can find the installation guide on the website: /support-hub/

Question 6

What is the warranty on the Performance Side burner?

Accepted Answer

When the NewAge Outdoor Appliance is installed, operated, and maintained according to the instructions, NewAge provides a limited warranty for the appliances. Please read through the NewAge Outdoor Appliance Warranty and contact our Customer Service team at 1.877.306.8930 . in case of any additional questions or inquiries.

Question 7

Electric Ignition (Pulse Ignitor) does not work, what should be done?

Accepted Answer

Check if the Pulse Igniter button is producing a snapping sound when pushed. Remove the Cooking Grate and Flame Tamer Panel to check for spark on the electrode as expected when the Igniter button is pushed. Make sure that the AA battery is not oxidized and contains enough charge. Please refer to the Troubleshooting section of the Installation Guide for more information.

Question 8

Burner goes out when set to low?

Accepted Answer

Check the gas supply. Check if the main shut-off valve is open. Check if the Supply hose is pinched. Please refer to the Troubleshooting section of the Installation Guide for more information.

Question 9

Burners burn with a yellow flame, accompanied by the smell of gas, what should be done?

Accepted Answer

If the Burner produces yellow flames, the oxygen flow must be restricted, possibly by spider webs or other debris. Please refer to the Troubleshooting section of the Installation Guide for more information.

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