Question 1

What grills and appliances does NewAge Products offer for outdoor kitchens?

Accepted Answer

NewAge's grills and appliances collection includes the Platinum Gas Grill, Performance Gas Grill, Platinum Pizza Oven, Platinum Kamado Charcoal Grill, Platinum Griddle, undercounter fridges, and side burners. All are precision-engineered to fit NewAge outdoor kitchen cabinet openings.

Question 2

What is the difference between the Platinum and Performance gas grills?

Accepted Answer

The Platinum Grill is the premium model with over 75,000 BTUs, interior halogen lights, ceramic briquette trays, an infrared rotisserie burner, and a 10-year warranty. The Performance Grill delivers essential professional-grade features at a lower price point, also with a 10-year warranty.

Question 3

Can NewAge grills and appliances be installed in outdoor kitchens other than NewAge cabinets?

Accepted Answer

Yes. NewAge grills are designed primarily for their own cabinet systems but can be installed in most third-party outdoor kitchens with compatible cutout dimensions. Confirm the opening dimensions of your existing kitchen against the appliance specifications before purchasing.

Question 4

What are the four ways to install a NewAge grill?

Accepted Answer

NewAge grills can be installed in four ways: built into Classic Outdoor Kitchen cabinets, built into Signature Outdoor Kitchen cabinets, mounted in a freestanding grill cart for mobility, or installed into any existing outdoor kitchen with compatible cutout dimensions.

Question 5

Which appliance should I choose if I want versatile cooking beyond standard grilling?

Accepted Answer

The Platinum Kamado handles grilling, searing, smoking, roasting, and baking. The Platinum Pizza Oven adds dedicated oven cooking. The Platinum Griddle covers flat-top cooking for breakfast items, smash burgers, and searing.

Question 6

What materials are used in NewAge outdoor grills and appliances?

Accepted Answer

All NewAge grills and appliances use 304 stainless steel construction for primary components. The Platinum Grill features 8mm stainless steel grates and ceramic briquette trays. The Performance Grill uses 6mm stainless steel grates. These materials resist rust, corrosion, and outdoor weathering.

Question 7

What warranty applies to NewAge grills and appliances?

Accepted Answer

The Platinum Grill and Performance Grill are both backed by a 10-Year Limited Warranty. The Platinum Kamado carries a 10-Year Limited Warranty. The Essential Series grill included with Essential Kitchen sets carries a 5-Year Limited Warranty. Pizza oven and griddle warranties should be confirmed at product level.

Question 8

How much BTU output do NewAge gas grills provide?

Accepted Answer

The Platinum Grill delivers over 75,000 BTUs across its main burners, sear zone burner, and infrared rotisserie burner. The Performance Grill uses tube burners with a sear zone burner. The Essential Series grill provides up to 32,000 BTUs from four U-shaped burners.

Question 9

What cooking features differentiate the Platinum Grill from entry-level outdoor grills?

Accepted Answer

The Platinum Grill includes interior halogen lights for night time cooking, ceramic briquette trays for heat retention and flavor, an H-shaped burner system for even distribution, a sear zone burner, infrared rotisserie burner, and an elevated warming rack — features typically found on restaurant-grade equipment.

Question 10

What accessories are available to complement NewAge grills?

Accepted Answer

NewAge offers grilling accessories including wind guards, rotisserie kits, bulk propane kits, T-connectors, corrugated metal hoses, and natural gas conversion kits. A full accessories range is available through the grilling accessories collection.

Question 11

Can NewAge grills be converted from propane to natural gas?

Accepted Answer

Yes. Natural gas conversion kits are available for compatible Platinum and Performance Grill models. A Natural Gas Grill and Dual Side Burner Kit and a Bulk Propane Grill and Side Burner Conversion Kit are among the available accessories.

Question 12

How are NewAge grills and appliances shipped?

Accepted Answer

Grills and appliances are shipped via freight. Delivery options include standard curbside and premium White Glove service. Installation guides and support videos are available through the DIY support hub for all grill and appliance products.

Question 13

Can NewAge grills be purchased as standalone products without a full kitchen set?

Accepted Answer

Yes. All NewAge grills and appliances are sold individually and can be purchased without a cabinet set. They can be used in freestanding grill carts, existing third-party outdoor kitchens, or as standalone cooking stations.

Online support for Grills

Manuals & Guides

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Replacing the Lightbulbs on your Insert Grill

Installing the Rotisserie on your Insert Grill

Related Product Support

Replacing the Lightbulbs on your Insert Grill

Installing the Rotisserie on your Insert Grill

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