Question 1

Is my Engineered Stone countertop sealed?

Accepted Answer

NewAge Products’ Engineered Stone is low maintenance and does not need countertop sealing due to their non-porous nature. Liquids and stains cannot penetrate non-porous materials because they have a built-in seal.

Question 2

Are NewAge Engineered Stone Countertops easy to maintain?

Accepted Answer

The Engineered Stone countertops are easy to maintain! Wipe any spills using a clean damp cloth and avoid using abrasive scrubbing tools. Please follow our care and maintenance guidelines carefully which can be found on /support-hub/

Question 3

How is NewAge's Engineered Stone different from marble and granite?

Accepted Answer

Engineered Stone products offer consistency in patterns and colors that natural stone can not. Engineered Stone surfaces do not offer the uniqueness and varied random patterns of natural granite.

Question 4

Can this countertop chip?

Accepted Answer

Under normal use, it is very unlikely that your Engineered Stone countertop will ever chip. Edges are usually more susceptible to chipping than the middle of the surface, and if hit with enough force, chipping can occur.

Question 5

Will heat damage my countertop?

Accepted Answer

This material can be affected by extreme heat, so it is recommended to use cutting boards, trivets, and hot pads when placing any hot items on the countertop. Engineered Stone is very durable, and you will get a long-lasting performance if the correct care and maintenance directions are followed.

Question 6

Does the Engineered Stone fade in sunlight?

Accepted Answer

The Engineered Stone countertops are intended for both outdoor and indoor use. These countertops have been tested for prolonged exposure to UV rays with limited fading. These NewAge Engineered Stone countertops can be placed with direct exposure to Natural light and installed with NewAge's Outdoor Kitchen.

Question 7

Do my Engineered Stone countertops scratch easily?

Accepted Answer

These countertops are made with Engineered Stone, which is among the most durable counter surfaces you can purchase, and they are scratch-resistant under normal usage. It is not an indestructible material as any surface can be damaged with extreme abuse, however, these will withstand normal usage. To keep its shine and quality over time it is recommended to use a cutting board when using knives.

Question 8

Are there any chemicals or cleaners to avoid on these countertops?

Accepted Answer

We recommend using cleaning products with a pH between 5-8, as products outside this range may damage the surface. Cleaning products such as oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, etc. could be damaging to your countertop. If your surface is accidentally exposed to any potentially damaging products, rinse with water immediately.

Question 9

Can these countertops be cut to install a sink?

Accepted Answer

NewAge's Engineered Stone countertops can be altered to fit the customer's use and needs. These countertops require some handy skills and porcelain tools. The construction of this Engineered Stone is like Porcelain, making cutting blades and drill bits specific for Quartz unviable for this material. Despite being known as hard and strong, just like any other stone material, Engineered Quartz can still break or crack if not handled properly. NewAge recommends having a licensed professional make any adjustments or alterations to the countertops.

Question 10

Are NewAge Engineered Stone Countertops under warranty?

Accepted Answer

When this product is installed, operated, and maintained according to the instructions, NewAge Products will replace the defective product or parts if it fails because of defective materials or workmanship. This warranty is valid for 15 years from the purchase date of the product. Please read through our Home Cabinet warranty and if you have any additional inquiries or questions, contact NewAge Products Customer Service at 1.877.306.8930. .

Question 11

What is the finish on this product? High Gloss or matte?

Accepted Answer

These countertops are polished to offer a high gloss finish.

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