Question 1

Where can the Platinum Dual Side burner be installed?

Accepted Answer

The Platinum Dual Side Burner can be installed on Outdoor Classic & Signature Cabinets Series and NewAge Appliance Carts. The Platinum Dual Side Burner can also be installed on custom-built cabinets for which instructions are provided in the Installation Guide supplied with the appliance.

Question 2

What is the Platinum Dual Side burner made of?

Accepted Answer

The Platinum Dual Side Burners are made of Stainless Steel-304 which is rust resistant and great material for Outdoor use.

Question 3

Is Platinum Dual Side burner easy to maintain?

Accepted Answer

The Platinum Dual Side Burner is made of durable and high-quality materials such as Stainless Steel 304, which make it very easy to clean and maintain. Please refer to the Maintenance and Cleaning section of the Installation Guide for more information.

Question 4

Does the Platinum Dual Side burner require a professional contractor for installation?

Accepted Answer

The Platinum Dual Side burner should be installed by a Licensed Gas Fitter, especially for the Natural Gas Version. Gas appliances can become hazardous if they are not installed properly. Before each cooking session users are required to ensure there is no gas leakage and the appliance is functioning in a sound manner.

Question 5

Are all the installation manuals included with the Platinum Dual Side burner?

Accepted Answer

The Platinum Dual Side Burner has a printed installation manual included in the packaging. Alternatively, you can access the installation manual on the NewAge Products website: https://newageproducts.com/support-hub/

Question 6

What is the warranty on the Platinum Dual Side burner?

Accepted Answer

When installed, operated, and maintained according to the instructions, NewAge provides a limited warranty for the product. Please read through the NewAge Warranty policy. In case of any additional questions or queries contact our Customer Service team at 1.877.306.8930. .

Question 7

The Burner goes out when set to low, what should be done?

Accepted Answer

Check gas supply. Check if the main shut-off valve is open. Check if the supply hose is pinched. Please refer to the Troubleshooting section of the Installation Guide for more information.

Question 8

The burners burn with a yellow flame, accompanied by the smell of gas, what should be done?

Accepted Answer

If the burner produces yellow flames, the oxygen flow may be restricted because of spider webs or other debris. Please refer to the Troubleshooting section of the Installation Guide for more information.

Question 9

I need help installing my product

Accepted Answer

Please refer to the Support Hub for your Outdoor Kitchen cabinets for step-by-step installation instructions. NewAge Products also offers Installation Services. Visit our Installation Services page to learn more about different options and order your installation today.

Question 10

How does Installation Service Work?

Accepted Answer

NewAge Products offers Standard and Premium Installation Service packages, with knowledgeable, bonded, and insured local contractors who are trained in installing our products. Our Installation Services packages include moving your product to the desired location, unpacking all of your items, installing and mounting (when applicable), leveling of products, and cleaning up all product packaging for disposal. Visit our Installation Services to learn more about our installation service options. The cost of the installation is dependent on the number of pieces in your set. Pricing will be available on each product page.

Question 11

Plan your outdoor space

Accepted Answer

NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design Services page. Makes sure to include your space dimensions and attach pictures of your space on the online form before you submit your request.

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