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Returns & Replacements

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s). For a faster response, chat with live support. Please click on the icon below to start chatting.

Return Policy

If you are not completely satisfied with your NewAge Products purchase, please contact our Support Team at 1.877.306.8930 or support@newageproducts.com.

  • All returns are subject to approval by NewAge Products and may be denied if the product has been opened or used and is not in the original condition that it was received
  • Returns through shopnewage.com are subject to a 20% restocking fee
  • No returns after 120 days of receiving your order will be accepted
  • We will not accept returns of individual components purchased as part of a set or bundle
  • Products being returned must be properly packaged for pickup, and securely placed on a pallet where possible
  • Refunds will be issued based on the original method of payment

Product Replacement

For faster service, fill out the product replacement form below:

Please add 3 photos of the damage or defect, if possible a wide angle photo as well as a close up. Please specify which unit(s) are damaged.*
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