Returns & Replacements

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s). For a faster response, chat with live support. Please click on the icon below to start chatting.

Return Policy

If you are not completely satisfied with your NewAge Products purchase, please contact our Support Team at 1.877.306.8930 or support@newageproducts.com.

All returns are subject to approval by NewAge Products and may be denied if the product has been opened or used and is not in the original condition that it was received
Returns through shopnewage.com are subject to a 20% restocking fee
No returns after 120 days of receiving your order will be accepted
We will not accept returns of individual components purchased as part of a set or bundle
Products being returned must be properly packaged for pickup, and securely placed on a pallet where possible
Refunds will be issued based on the original method of payment

Product Replacement

For faster service, fill out the product replacement form below:

First Name*

Last Name*

Email Address*

Phone Number*

Postal/ZIP Code*

Purchased From*

SKU of the box with damage or defect*

Purchased Order Number or NAP Number*

Was there any damage to the packaging?

If so, was it documented on the carriers paperwork at the time of delivery?

Has the product been opened and inspected for any further defects or issues?

Please add 3 photos of the damage or defect, if possible a wide angle photo as well as a close up. Please specify which unit(s) are damaged.*

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Additional Comments

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