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If The Trade Customer receives damaged or defective Product purchase through a NewAge Website, please contact NewAge by phone or via e-mail within five (5) days of delivery. If you do not contact NewAge within five (5) days of delivery, you cannot return damaged or defective Product.
We will provide free return shipping if your return is the result our sending you damaged, defective, or incorrect Product. In all other cases, you are responsible for your own shipping and handling if you return Product to us.
A refund or credit, if/as applicable, and email confirmation, will be issued within thirty (30) days of our receipt of your returned Product. Any refund / credit will be in the same form of payment originally used for your purchase. Refunds/Credits for gifts returned will be issued to the original purchaser.
Regrettably, shipping and handling fees are non-refundable.
Final Sale. The Trade Customer specifically acknowledges and agrees that any and all sales of products by NewAge to Trade Customer are “Final Sale” and may not be returned unless the product is determined to be defective at the time of inspection by Trade Customer during pickup of the products by Trade Customer. To determine whether any of the products are defective, the Trade Customer is required to inspect all of the products that are subject of the purchase order at the time of pick-up by the Trade Customer and the Trade Customer must immediately show proof of any defective products to NewAge at the time of pickup. Whether a product is determined to be defective will be determined by NewAge in its sole discretion acting reasonably by reviewing the proof of defective product that the Trade Customer has submitted to NewAge. Once the inspection is complete and the Trade Customer is satisfied that there are no defective products, the Trade Customer is required to sign the Bill of Lading. After the Bill of Lading has been signed the Trade Customer shall have no further ability to claim that a product is defective.