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Inbound Freight Manager


Department: Supply Chain

Experience: 5+

Published On: 2023-10-13


Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions. 

Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation. 

Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada and our 4.4 out of 5 rating on Glassdoor.

With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg. 

As our journey to becoming the preferred choice for premium home improvement solutions continues, we’re adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference. 

NewAge is looking for an Inbound Freight Manager who will build out and manage our inbound logistics. Reporting to the Director of Supplier Development, the Inbound Freight Manager will manage the teams responsible for transportation and customs compliance of inbound shipments to our distribution centres. As part of the Supply Chain team, you will play a key role in improving our costs, supply chain reliability, and product innovation. You will help us increase performance, capability, robustness, and sophistication of our inbound supply chain.  - helping us deliver the best possible value to our customers. 

Job Responsibilities:

  • Partner with our Supply Planning, Quality Control, and Warehouse teams, immersing yourself in daily operations to ensure seamless inbounding, and to proactively solve problems with internal and external partners
  • Develop, expand, and optimize our network of third party providers
  • Lead inbound freight projects from start to finish. Key focus areas will include: Spot/Market/Contract rate RFQ’s, contract negotiations, technology integrations, vendor performance reporting, minimizing accessorial charges.
  • Lead continuous improvement efforts across our inbound supply chain, improving our core metrics of reliability, quality, and cost while growing and expanding capabilities within our vendor network
  • Support on weekly operational status and cost reporting, including variance analysis / explanation
  • Build, manage, and coach small teams of export and freight coordinators in India and China (direct reports). Provide on-site training to India staff.
  • Ensure freight and customs invoices are paid on time
  • Report Inbound Freight Charges monthly to upper management
  • Ensure Freight and Duties accruals are accurate. Provide explanations on differences. 
  • Assist with other Supply Chain/Inbound Logistics related tasks and projects as assigned by management.


  • Oversee the delivery of shipments to multiple distribution centres from overseas and inter-warehouse transfers.
  • Ensure that the shipping plans are provided to shippers on time and confirm the shippers’ compliance.
  • Communicate with warehouses to ensure that arrangements are made to receive inbound shipments.
  • Provide shipping forecast to ocean carriers.
  • Oversee Direct Import containers operations
  • Ensure DC and Suppliers scorecard are up to date 
  • Troubleshoot logistics issues as they arise.
  • Procure / negotiate freight with new carriers and truckers.
  • Establish relationship with ground carriers (Truck / Rail).

Customs Compliance:

  • Ensure shipping documents are submitted to brokers for customs clearance.
  • Oversee all Canadian and US customs related activities.
  • Maintain HS / customs duty database
  • Ensure shipping documents are submitted to warehousing partners.
  • Maintain ETAs up to date on SAP.
  • Approve and track freight costs, accessorial and customs charges.
  • Collect spot rates from carriers on a monthly basis.
  • Submit claims for duty drawback. 

Qualifications Requirements:

  • Post-secondary education and/or equivalent, preferably in a related field of study such as Supply Chain Management. 
  • 5 - 8 years of Supply Chain / Offshore Logistics experience required.
  • Minimum 3 years experience in a leadership / management role.
  • Familiarity with shipping terms and documents (e.g. ISF, packing list, commercial invoice, bill of lading, Incoterms, etc.).
  • Proactive attitude with excellent customer service, communication and problem-solving skills.
  • Strong initiative, analytical ability and effective communication skills. 
  • Proficiency in Microsoft Excel, PowerPoint and Power BI
  • Overseas shipment experience is an asset.
  • Experience in SAP is an asset.
  • Good knowledge of Canada and US geography an asset.   

NewAge offers :

  • Salary and bonus is based on experience and highly competitive for the right candidate
  • Benefits package
  • An opportunity within a growing, fast-paced company, well established in its industry
  • Fun! We celebrate successes, and hold special events to build strong teams.
  • Our teams work under a remote-first Hybrid model, with the ease of having our North York office accessible for collaboration and/or quiet workspace. 

How To Apply:

If you’re intrigued by job profile described above, we invite you to apply with your resume and cover letter illustrating how you would be an ideal fit with our team. We thank all interested candidates for applying, and will contact those who qualify for an interview. No phone calls please. Offers of employment are contingent on the successful completion of a thorough background check.

Headquartered in North York, Ontario, with employees in the US, China and India, NewAge is committed to being a trusted brand in the home improvement industry by offering unique products, exceptional value and a best-in-class customer experience. 

As a company, our core values are to simplify the complex, respect the dignity of all people, operate with integrity and openness, recognize our responsibility to the team and take a customer centric approach to everything we do. 

If you identify with these values, you could be a great fit and valued member of our team! 

NewAge Products is an equal opportunity employer, committed to inclusion and diversity. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require any accommodation. 

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