Question 1

Where can the NewAge Perfect Crust Pizza Oven be installed?

Accepted Answer

The NewAge Perfect Crust Pizza Oven can be installed on any table top as long as the surface that oven sits on is no- combustible. The surface area to keep the oven on is 24 x 24. It can also be installed on custom-built cabinets with stainless steel countertops, following the instructions provided in the installation guide included with the appliance.

Question 2

What material is the NewAge Perfect Crust Pizza Oven made of?

Accepted Answer

The oven is primarily constructed from 304-stainless steel and Aluminum to ensure longevity and performance, which is rust-resistant and highly durable, making it ideal for outdoor use.

Question 3

Is the NewAge Perfect Crust Pizza Oven easy to maintain?

Accepted Answer

Yes, the oven is crafted from high-quality, durable materials that are suitable for easy cleaning and maintenance. For detailed instructions, refer to the Maintenance and Cleaning section in the installation guide.

Question 4

Does the NewAge Perfect Crust Pizza Oven require a professional contractor for installation?

Accepted Answer

No, it is not required. However, the user MUST follow the installation process laid out in the instruction manual before operation. Before each use, verify that there are no gas leaks and that the appliance is in proper working condition. Please refer to the instruction manual for more information.

Question 5

Are all the installation manuals included with the NewAge Perfect Crust Pizza Oven?

Accepted Answer

A printed installation manual is included in the packaging. You can also access the manual online at the NewAge Products website: https://newageproducts.com/ca/support-hub/ .

Question 6

What is the warranty on the NewAge Perfect Crust Pizza Oven?

Accepted Answer

When installed, used, and maintained as per the instructions, the oven is covered by a 5 years limited warranty. For complete details, refer to the NewAge Warranty policy. For additional queries, contact the Customer Service team at 1.877.306.8930.

Question 7

What should I do if the burner goes out when set to low?

Accepted Answer

Check the gas supply and ensure the main shut-off valve is open. Verify that the supply hose is not pinched. Also, make sure the appliance is not operated in the windy condition.For more details, consult the Troubleshooting section of the installation guide.

Question 8

Why do the burners produce yellow flames and smell of gas?

Accepted Answer

Yellow flames often indicate restricted oxygen flow, possibly due to spider webs or debris in the burner. Refer to the Troubleshooting section of the installation guide for cleaning instructions.

Question 9

What can I do about uneven heat in the cooking area?

Accepted Answer

The oven features a 15 mm thick cordierite baking stone that should be preheated for 10 minutes before use by turning on both the bottom and rear burners.

Question 10

Why do pizzas stick to the baking stone?

Accepted Answer

This usually happens if the oven isn’t hot enough or if the pizza dough is frozen. Ensure the baking stone is adequately preheated and that the dough is at room temperature before placing it in the oven.

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