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Returns & Replacements

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s). For a faster response, chat with live support. Please click on the icon below to start chatting.

Return Policy

If you are not completely satisfied with your NewAge Products purchase, please contact our Support Team at 1.877.306.8930 or support@newageproducts.com.

  • All returns are subject to approval by NewAge Products and may be denied if the product has been opened or used and is not in the original condition that it was received
  • Returns through shopnewage.com are subject to a 20% restocking fee
  • No returns after 120 days of receiving your order will be accepted
  • We will not accept returns of individual components purchased as part of a set or bundle
  • Products being returned must be properly packaged for pickup, and securely placed on a pallet where possible
  • Refunds will be issued based on the original method of payment

Product Replacement

For faster service, fill out the product replacement form below:

Please add 3 photos of the damage or defect, if possible a wide angle photo as well as a close up. Please specify which unit(s) are damaged.*
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The purpose of the deposit is to lock-in your pricing for your products which are currently not in stock or coming soon.
The amount you will need to put down for will be equal to 10 percent of the product value before local, state, provincial and federal taxes.
Yes.
Your deposit will be refunded upon order placement and the entire purchase will be processed as a separate full payment. Please note that you will see three transactions on your credit card:
  1. For the deposit
  2. For the deposit refund
  3. For the product purchase.
The only payment option for deposits is via credit card, we accept all major credit cards.
No, the deposit is valid up until full product payment.
NewAge Dollars is a promo code that you earn on any purchase over $1,000 made between July 7th and July 25th, 2023. NewAge Dollars can be applied towards a future purchase made during our redemption period of October 3rd through October 29th, 2023.
See how much you can earn:
Minimum purchase thresholds to earn NewAge Dollars online:
SpendEarn
$1,000.00-$2,499.99$100 NewAge Dollars
$2,500.00-$4,999.99$300 NewAge Dollars
$5,000.00 or more$750 NewAge Dollars
You’ll receive a unique code through an email within 60 days of your initial order. The code will be sent to the same email address used to complete your purchase.
You can enter your code through newageproducts.com, at the checkout page, during our NewAge Dollar Days redemption period.
The next redemption period is October 3rd through October 29th, 2023.
Your NewAge Dollars code will expire if not used by the end of the next redemption period of October 29th, 2023.
No. Promo Codes are limited to one per customer.
One. One code per person, which is valid for one-time use only.
No. The NewAge Dollars Spend & Earn program is only applicable on www.newageproducts.com/ca
No. NewAge Dollars have no cash value.
It’s easy. Just share your one-time-use code with friends or family and they can put your NewAge Dollars towards their purchase during the redemption period of October 3rd through October 29th, 2023.
There are four methods of entry: Online Registration, Online Purchase, Survey Completion, and by Mail. For more details reference “How to Enter” section in our Terms and Conditions.
No, purchase is not necessary to enter the sweepstakes.
The sweepstakes is open to legal residents of the forty-eight (48) contiguous USA or Canada (excluding residents of Canadian Territories: Northwest Territories, Yukon, and Nunavut) who are at least eighteen (18) years of age.
Yes, entrants can get up to 100 entries by completing surveys, making a purchase or mailing in extra entries. For more details reference “How to Enter” section in our Terms and Conditions.
The deadline to enter the sweepstakes is 11:59:59 pm EDT on October 2nd, 2023.
The winners will be selected in a random drawing conducted by the Administrator. For more details, reference the “Drawing and Notification” section in our Terms and Conditions.
The potential winners will be contacted by the Sponsor or the Administrator via phone, email and/or USPS mail. For more details, reference the “Drawing and Notification” section in our Terms and Conditions.
There will be 1 Cash Grand prize of $5000 USD and 55 product prizes. For more details, reference the “Prizes” section in our Terms and Conditions.
All prizes are shown in US Dollars (USD).
The potential winners do not have to pay any charge or cost for shipping. This is included in the prize.
You can track your order online using our tracking tool: https://newageproducts.com/ca/track-shipment
Due to the global supply chain issues and increased order volumes, we are unfortunately expecting delays with our deliveries. Other factors may include carrier delays due to weather, availability, etc. For an update on your order please follow this link and have your order information handy https://newageproducts.com/ca/track-shipment If you need immediate assistance, please give our Customer Support team a call at 1-877-306-8930 and select option 2 or you may use our live chat feature. We appreciate your patience and apologize for any inconvenience caused.
If you notice any damaged or missing pieces with your order, please make sure you complete the following steps: 1. Open up all the boxes and products and inspect them for damages. 2. To report a damaged item please complete and submit the Replacement Form https://newageproducts.com/ca/replacement/ and make sure that you include the following in your form: - order number - brief description of the damaged unit/s or missing items - pictures of the damaged item(s) including a full view of the damaged piece along with its serial number located on the inside 3. After the form is submitted an automated email with a case ID will be sent and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution. If you require immediate assistance you can reach out to our customer support team by phoning 1-877-306-8930 and selecting option 2, emailing us at support@newageproducts.com or by using our Live Chat Feature. Please ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.
Shipping time varies depending on product lead times and the type of shipping service. Your carrier and tracking information will be provided to you once your order ships from our warehouse. We ship two ways including LTL freight and Parcel ex. UPS.
If you are purchasing cabinets in a set, the cabinets come as a bundled package and are not able to be substituted. However, you can purchase individual cabinets to create your personalized set configuration. You can also contact one of our support specialists who would be happy to assist you with any order modifications by contacting us at 1-877-306-8930 and selecting option 2.
Yes, you can change the shipping address. Please reach out to our customer service team at phone # 1-877-306-8930 and select option 2 or email: support@newageproducts.com and provide the new shipping address. Note: we do not deliver in Hawaii, Alaska and Puerto Rico. We also do not deliver the order in some remote regions of the US and Canada.
Individual items within a preconfigured set may not be returned and the entire set will need to be returned. If you purchased individual items then they can be returned. Please reach out to our team customer support team at support@neawgeproducts.com or 1-877-306-8930 option 2. Please have your order number readily available. To qualify for a full return, requests must be received in our office within 120 calendar days of the original delivery date. Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if possible. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet before the courier arrives. Refunds will be issued based on the original method of payment. *Please note, Installed or used products will not be eligible for a return and refund.
Please make sure you complete the following steps: 1. Open all boxes and products, and inspect them for damages. 2. To report an incorrect or missing product, complete and submit the Replacement Form https://newageproducts.com/ca/replacement/ and make sure that you include the following in your form: - order number - brief description of the incorrect/missing items - If your product was incorrect, you must include pictures of the incorrect boxes After the form is submitted, an automated email with a case ID will be sent to your email, and one of our customer service specialists will reach out to you via e-mail or by phone to help resolve the issue.
Please review our delivery checklist and preparing for your delivery here: https://newageproducts.com/ca/track-shipment
If you received your delivery and seem to be missing some pieces, there may be a couple of reasons for this: 1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet. 2. The order may be shipped from multiple locations/warehouses which are known as a Split Order. To confirm if your order is a Split Order, please review your order confirmation e-mail. If your missing cabinets are not nested in another cabinet or locker, or if you have verified that your missing cabinets are not part of a split order, please make sure you complete the following steps: 1. Report the missing product, by completing and submitting the Replacement Form https://newageproducts.com/ca/replacement/ and make sure that you include the following in your form: - order number - brief description of the missing items 2. After the form is submitted an automated email with a case ID will be sent and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution. If you require immediate assistance please call us at 1-877-306-8930 option 2. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.
The order is usually shipped from our nearest warehouse. If the product is not available in our nearest warehouse then the order would be shipped from the warehouse that has the order or items available.
Yes, when your order reaches the carrier's terminal, they will be giving you a call to schedule a delivery appointment at your registered phone number. Once your order has been shipped you will receive an email confirmation with tracking information.
At the time of the delivery, someone 18+ must be available at the delivery address to accept the delivery and sign proof of delivery receipt.
If you miss the delivery of your order. You can reach out to our customer support team at 1-877-306-8930 option 2, email us at support@newageproducts.com or by using our live chat feature Live Chat Feature for assistance on the re-delivery of your order. Also, you can contact the carrier directly to attempt re-delivery of the order.
We cannot accommodate same day installation. Deliveries often happen late in the day and this will not leave the installer time to complete the installation.
The refund will be submitted for processing once we get confirmation the order is in transit and has arrived back at our warehouse facility. Please allow 7-10 business days for the refund to reflect onto your original method of payment.
Yes, you could cancel the return before the pickup happens. You will need to call us at 1-877-306-8930 option 6 to cancel the return. If the pickup has already occurred, the return cannot be cancelled.
NewAge does not offer any exchanges. A return would be required, and a new order would need to be placed. Please reach out to us at 1-877-306-8930 option 2 if you need any assistance.
Please do not refuse or return your order with our carrier if you notice any issues with your delivery. Our Customer Service team will be happy to assist you. Please ensure to document any issues such as damaged or missing items on the driver’s paperwork at the time of delivery and take photos during your delivery. You can contact us at 1-877-306-8930 and select option 2 right away and we will be happy to assist you https://newageproducts.com/ca/track-shipment
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
No, the sets are sold at a discounted rate as opposed to purchasing the items individually. Also, some sets are pre-configured with certain boxes that make up a set (nested boxes that have multiple items), as a result, the entire set would need to be returned. Please reach out to our Customer Service team at 1-877-306-8930 option 2 if you need any assistance.
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
If you find a lower price on Shop New Age after you order your items, please give our customer support team a call at 1-877-306-8930 option 2 and we will assist you with verifying the price match and applying the amount back to your original method of payment. *Please note, we do not price match items from our retailers or dealers e.g. Costco, home depot, lowes, etc. Price match requests must be received within 30 days of the original delivery date.
We are an e-commerce company and do not have any physical showrooms. We do, however, offer an extensive catalogue of all our products on our website www.newageproducts.com/ca
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
No, installers are not equipped to remove or dispose of any waste.
NewAge Products does not price match items with our retailers. NewAge will price match orders purchased with NewAge within 30 days of the original delivery date.
If your order is shipping in the US, we charge a 15% shipping fee if your subtotal is less than $1000.00, shipping is free for orders over $1000.00. If your order is shipping in Canada, shipping charges are designated by zonal areas. Your cart will be updated with your individual area's shipping fee during the checkout process.
We offer a Free Design Service. Complete the design form here: https://newageproducts.com/ca/virtual-design-consultation/
Our cabinets are sold in Canada as well as the United States
NewAge Products offers Standard and Premium Installation Service packages, with knowledgeable, bonded and insured local contractors who are trained on installing our products. Our Installation Services packages include moving your product to the desired location, unpacking all of your items, installation and mounting (when applicable), levelling of products, and clean up of all product packaging for disposal. Visit our Installation Services to learn more about our installation services options. The cost of the installation is dependent on the number of pieces in your set. Pricing will be available on each product page.
We are able to create a 3D design of your space to help you visualize your space and offer the optimal setup for your space.
Explore the dimensions sheets for all product categories
Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule, but you can make early payments anytime you wish.
The first payment is withdrawn when you check out on the store’s website, the remaining 3 payments are scheduled every 2 weeks.
If we are unable to collect the payment on the scheduled date, we will try again. If that payment attempt also fails the missed payment will be added to the amount of the next scheduled payment.
Log in to the app to change the payment card used for a specific purchase.
If you don’t successfully make a purchase, any hold placed on your payment card will be released within 24 hours. Depending on your financial institution, it might take between 1 to 7 business days for this to reflect on your account.
Before you make a(nother) purchase with Klarna it helps to know how to qualify for Klarna’s payment options.
It depends on the payment method or service you choose because we perform different types of searches to check your financial standing.
We do not always perform a credit check on you, nevertheless, as a responsible lender, we want to make sure we’re helping our customers make the right financial decisions for their circumstances. When a credit check is performed, we verify your identity using the details you provided and we look at information from your credit report to understand your financial behavior and evaluate your creditworthiness.
There is no predefined spending limit when using Klarna. Instead, a new automated approval decision about how much you can spend with us is made each time you pay with Klarna.
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/luxury-vinyl-plank or https://newageproducts.com/ca/support-hub/luxury-vinyl-tile just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
Most of our products are pre-assembled. However, there is minor assembly required on all products, such as adding legs, handles, etc. Please refer to the product installation manuals for further information.
Please refer to the assembly guides and installation videos: https://newageproducts.com/ca/support-hub/luxury-vinyl-plank or https://newageproducts.com/ca/support-hub/luxury-vinyl-tile and then click on your corresponding product and series. NewAge Products also offers installation services. Visit our website to learn more about our installation services options.
Installation service is currently available in certain areas in the USA and Canada. Please refer to our zip code/postal code look-up on our product pages for availability.
The price varies based on the product you ordered and the package selected. Please reach out to our Inside Sales team at 1-877-306-8930 option 3 for assistance with pricing
Yes, once you have received a delivery date from the carrier delivering your order, please give us a call and one of our installation specialists will schedule a day and time for you. Once your appointment has been scheduled, your installer will give you a call to confirm.
Yes, NewAge cabinets come with the necessary hardware for the installation.
If there is additional work that you would like the installer to do that is not included in the scope of work for your installation (as specified on https://newageproducts.com/ca/installation-services/ ), have a conversation with your installer and they can tell you the cost to perform extra work.
Our installation team is working diligently on expanding our network. Please refer to our zip code/postal code look-up on our product pages.
If the installer is unable to complete the installation on the same day our installation coordinator will schedule another date with you to complete the install
This is a very rare scenario. However, if the installer does not turn on the scheduled day then please reach out to our install support team at installations@newageproducts.com or contact us at 1-877-306-8930 option 5 for assistance.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
No, the sets are sold at a discounted rate as opposed to purchasing the items individually. Also, some sets are pre-configured with certain boxes that make up a set (nested boxes that have multiple items), as a result, the entire set would need to be returned. Please reach out to our Customer Service team at 1-877-306-8930 option 2 if you need any assistance.
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
NewAge Stone composite floors can be installed in both Residential and commercial spaces. Residential spaces refers to Kitchens, Basements, Bathrooms, Living rooms and Garages! Commercial spaces refers to heavy traffic environments such as Offices, Public buildings, Retail shops, Restaurants , Showrooms, Daycares and common areas in buildings.
Note: Our Stone Composite floors have not been tested or designed to be installed outdoors.
NewAge Stone composite floors can be installed in both Residential and commercial spaces. Residential spaces refers to Kitchens, Basements, Bathrooms, Living rooms and Garages! Commercial spaces refers to heavy traffic environments such as Offices, Public buildings, Retail shops, Restaurants , Showrooms, Daycares and common areas in buildings.
Note: Our Stone Composite floors have not been tested or designed to be installed outdoors.
Yes! Our Stone composite floors are easy to maintain. Using a clean damp mop or cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools. You can also vacuum your floors as long as it does not have a beater bar, a metal bar that rotates the brush roll, attached to it. Our high-quality floors don’t need to get waxed or polished and you’ll still have well-maintained floors. Please follow our care and maintenance guidelines carefully found in the link for tile: https://newageproducts.com/ca/support-hub/luxury-vinyl-tile/ and for planks: https://newageproducts.com/ca/support-hub/luxury-vinyl-plank/
Yes! Our Stone composite floors are easy to maintain. Using a clean damp mop or cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools. You can also vacuum your floors as long as it does not have a beater bar, a metal bar that rotates the brush roll, attached to it. Our high-quality floors don’t need to get waxed or polished and you’ll still have well-maintained floors. Please follow our care and maintenance guidelines carefully found in the link for tile: https://newageproducts.com/ca/support-hub/luxury-vinyl-tile/ and for planks: https://newageproducts.com/ca/support-hub/luxury-vinyl-plank/
Our rigorous testing procedures and FloorScore Certification should allow you to confidently install our floors in your space. It has been tested against scratching, heavyweights, spills and so much more than your floors should be able to handle your day-to-day life. Our FloorScore certification proves that our Stone Composite floors are in compliance with stringent indoor air quality emissions making them suitable for both kids and pets.
Our easy to clean and hard surface floors are ideal for those with allergies! Our Stone Composite floors do not easily trap dust mites, pollen or pet hairs like some other types of flooring do. Make sure when cleaning your floors, use a clean damp mop or cloth and make sure you’re following our care and maintenance guidelines. You may find our maintenance guideline in the link for tile: https://newageproducts.com/ca/support-hub/luxury-vinyl-tile/ and for planks: https://newageproducts.com/ca/support-hub/luxury-vinyl-plank/
If you like DIY projects and are confident in using power tools, you can install the floors yourself. Installing the floors are simple however you need to determine whether or not you can repair your subfloors and remove any old floors, if needed, before starting the install. As long as you have properly read through our Install guide and prepared your space correctly, our premium floor tiles and planks do not require professional contractors to install.
Once your space has been properly prepared and your tools are ready, installing floor tiles or planks in a 400 sqft room would take an average DIY installer approximately 5 hours to complete.
In an effort to reduce our carbon footprint, NewAge Products is transitioning our install manuals online. You can find a link to our install guides on your floor tiles/planks cardboard boxes or just follow our link for tile: https://newageproducts.com/ca/support-hub/luxury-vinyl-tile/ and for planks: https://newageproducts.com/ca/support-hub/luxury-vinyl-plank/ . If you have any questions or inquiries, contact NewAge Products Customer Service at 1-877-306-8930. and select option 2 or use our live chat feature.
Yes! You can install your floors on radiant heating systems as long as the heating element is not in direct contact with the flooring. Please read through the General Subfloor Preparation section in our Flooring Install Guides to have a more detailed breakdown of how to prepare your space.
Depending on your space and renovation, you may need to install new baseboards or quarter rounds to complete your space.
Our exceptional Stone Composite Floors have a 0.7mm commercial-grade protective wear layer that does not require you to polish or wax your floors. Our wear layer keeps your floors protected and only requires to be cleaned using a clean damp mop/cloth or vacuum (without a beater bar). A beater bar is a metal bar that rotates with the brush roll.
Most definitely! Depending on your installed space we offer a Limited lifetime, Limited 10 year commercial and a Limited 5-year warranty. Please read through our Flooring warranty and if you have any additional inquiries or questions, contact NewAge Products Customer Service at 1-877-306-8930 and select option 2.
Although acclimation is not required, for best results flooring can be acclimated for 24-48 hours in its desired environment before opening the cartons. Please read through our flooring install guide to have a more detailed breakdown of how to acclimate your floors, for tile: https://newageproducts.com/ca/support-hub/luxury-vinyl-tile/ and for planks: https://newageproducts.com/ca/support-hub/luxury-vinyl-plank/
No. Our Stone Composite Floors have not been tested for use with studded tires and are therefore not suitable for this application.
When exposed to accidents such as dirt, spills from household cleaning products, consumables and soiling from a pet, NewAge Stone Composite Flooring will not stain. In case of any accidents, it should be cleaned up immediately and should follow the proper Care and Maintenance breakdown provided. Mishandling of the product and lack of care will not be covered by the warranty.
Yes. You will be required to carefully cut through the middle of the damaged tile or plank using a multi-tool cutter or a plunge saw. Carefully remove the damaged tile or plank without damaging the click-lock profiles of the surrounding floors. Apply cold-weld bonding glue along with the click-lock profiles of the surrounding floors and drop in the new tile or plank. Make sure the click-lock profiles are properly secured to each other. Using a rubber mallet, tap along the profiles and ensure the replaced tile or plank is installed properly. You can find a video of how to replace your floors in the link below: https://newageproducts.com/ca/support-hub/
As long as you have read through our install guides and followed the proper space preparation, you may be able to install NewAge Stone Composite flooring in your shed as long as it follows the requirements.
Keep it! In the unlikely event, your product is damaged during normal use, you will want to ensure to keep some leftover planks or tiles to easily replace any damaged areas.
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/ just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
Most of our products are pre-assembled. However, there is minor assembly required on all products, such as adding legs, handles, etc. Please refer to the product installation manuals for further information.
Please refer to the assembly guides and installation videos: https://newageproducts.com/ca/support-hub/bar-cabinets and then click on your corresponding product and series. NewAge Products also offers installation services. Visit our website to learn more about our installation services options.
Installation service is currently available in certain areas in the USA and Canada. Please refer to our zip code/postal code look-up on our product pages for availability.
The price varies based on the product you ordered and the package selected. Please reach out to our Inside Sales team at 1-877-306-8930 option 3 for assistance with pricing
Yes, once you have received a delivery date from the carrier delivering your order, please give us a call and one of our installation specialists will schedule a day and time for you. Once your appointment has been scheduled, your installer will give you a call to confirm.
Yes, NewAge cabinets come with the necessary hardware for the installation.
If there is additional work that you would like the installer to do that is not included in the scope of work for your installation (as specified on https://newageproducts.com/ca/installation-services/ ), have a conversation with your installer and they can tell you the cost to perform extra work.
Our installation team is working diligently on expanding our network. Please refer to our zip code/postal code look-up on our product pages.
If the installer is unable to complete the installation on the same day our installation coordinator will schedule another date with you to complete the install
This is a very rare scenario. However, if the installer does not turn on the scheduled day then please reach out to our install support team at installations@newageproducts.com or contact us at 1-877-306-8930 option 5 for assistance.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
No, the sets are sold at a discounted rate as opposed to purchasing the items individually. Also, some sets are pre-configured with certain boxes that make up a set (nested boxes that have multiple items), as a result, the entire set would need to be returned. Please reach out to our Customer Service team at 1-877-306-8930 option 2 if you need any assistance.
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
A sink can be mounted to the 2-Door with Drawer Cabinet or the 2-Door Cabinet. Any modifications of the cabinet would void the warranty of that particular item.
NewAge Products does not customize cabinets, our cabinets come fully assembled. However, our Home Bar cabinets are offered in multiple colours and are modular so they can be arranged in a configuration that suits your style and space. NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design Services page.
At this time, we do not sell the hardware for the home bar series
The cabinets have pre-drilled holes, so any hardware purchased to replace the existing ones would need to be the same dimensions as the current ones.
Our cabinets can accommodate custom countertops. However, NewAge Products sells countertops as well.
We do offer additional shelves for the Home Bar Cabinets
Unfortunately, we do not sell side panels at this time for the Home Bar Cabinets
All of our cabinets arrive pre-assembled and need minimal assembly.
The cabinets are shipped on a regular or an oversize pallet.
By adding a few of our base cabinets to one another, you can create your own island. Our granite countertop options offer you the option for an overhang.
Please refer to the home bar installation guide at https://newageproducts.com/ca/support-hub/bar-cabinets
The Display Cabinet is the only cabinet that is lockable.
As an e-commerce company, we do not have any showrooms, but you can view our extensive media content to help you make your purchasing decision.
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/ just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
Most of our products are pre-assembled. However, there is minor assembly required on all products, such as adding legs, handles, etc. Please refer to the product installation manuals for further information.
Please refer to the assembly guides and installation videos: https://newageproducts.com/ca/support-hub/outdoor-kitchen-stainless-steel for Stainless steel and https://newageproducts.com/ca/support-hub/outdoor-kitchen-aluminum for aluminum and then click on your corresponding product and series. NewAge Products also offers installation services. Visit our website to learn more about our installation services options.
Installation service is currently available in certain areas in the USA and Canada. Please refer to our zip code/postal code look-up on our product pages for availability.
The price varies based on the product you ordered and the package selected. Please reach out to our Inside Sales team at 1-877-306-8930 option 3 for assistance with pricing
Yes, once you have received a delivery date from the carrier delivering your order, please give us a call and one of our installation specialists will schedule a day and time for you. Once your appointment has been scheduled, your installer will give you a call to confirm.
Yes, NewAge cabinets come with the necessary hardware for the installation.
Our installation team is working diligently on expanding our network. Please refer to our zip code/postal code look-up on our product pages.
If the installer is unable to complete the installation on the same day our installation coordinator will schedule another date with you to complete the install
This is a very rare scenario. However, if the installer does not turn on the scheduled day then please reach out to our install support team at installations@newageproducts.com or contact us at 1-877-306-8930 option 5 for assistance.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
No, the sets are sold at a discounted rate as opposed to purchasing the items individually. Also, some sets are pre-configured with certain boxes that make up a set (nested boxes that have multiple items), as a result, the entire set would need to be returned. Please reach out to our Customer Service team at 1-877-306-8930 option 2 if you need any assistance.
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
No, unfortunately NewAge cannot supply extra packaging for returns.
Grove doors are made of extruded aluminum which are wrapped with an outdoor rated embossed wood look vinyl.
Yes, the Back of the cabinets are Finished.
To clean the cabinets you can use a soft cloth with soap and water. For hazing and hard-to-clean spills and messes, you may use a stainless steel cleaner.
Covers are available for Individual cabinet. They are attached with Velcro and hook under the Kick plate.
No, the Bar cabinet is not refrigerated. However, The bar cabinet offers a chilling beverage drawer to keep your drinks chill.
24"W x 24"D x 35"H
We do not offer Fridge or Ice Maker but, any 24"W x 24" D x 35"H Dimension Fridge or Ice Maker can be incorporated in the layout.
We don't recommend it as this is something we never tested.
Yes, Garbage disposals can be installed under the sink.
The grill and cabinet must have a minimum clearance of 18" rear and 10" clearance on the sides. from combustible materials.
There should be at least a clearance of 18" for the rear and 10" clearance for sides.
We recommend a 3/8" x 1/2" NPT adapter. However, depending on your setup this may vary. Please contact us at 1-877-306-8930 and select option 2 to speak with a Customer Service Representative for further assistance.
The cabinets must be leveled and squared, please ensure this by adjusting the feet and adjusting the hinges
You should after every use or until the Ask bucket is full.
It is self cleaning, heat up to 250 to 300 degree celcius and run for 30 minutes. The heat will scorch off any excess food or debris.
We don't recommend using a chemical starter, as it could leave a bad taste on the foods being cooked.
It could hold 2.6 liters of coal o 3KG.
You would need to adjust the air vent openings at the top and bottom of the kamado grill, there are more detailed instructions in our installation guide that speaks about this.
It is a Limited Warranty, some parts are covered for a 1, 3 and 5 year period. The installation guide has more detailed info.
The Signature Outdoor Kitchen can be installed on any leveled surface in the outdoor area of the house.
All the Signature Outdoor Kitchen cabinet frames are made of 18 Gauge 304 Stainless Steel to provide rust-proof feature.
Because of using durable and high-quality materials such as Stainless Steel 304, the Signature Outdoor Kitchen cabinets are very easy to clean and maintain.
When it comes to installing your outdoor kitchen, take time to determine what you can accomplish yourself, and when you will need to bring in a professional. If you are installing a simple outdoor kitchen with a propane-fueled grill and no water lines, you may be able to complete it by yourself. However, if your outdoor kitchen is more complex, and involves natural gas lines, electricity or water, it’s best to leave it to a professional that knows working codes, safety regulations and associated costs.
The flat pack cabinets all have the printed install manual included in the packaging. However, you can find a link to the master Signature Outdoor Kitchen install guide as well as the other individual install manual files by scanning the QR code in the one pager included with your purchased items, or simply follow this link: https://newageproducts.com/ca/support-hub/
Currently there is no available custom program for the Signature Outdoor Kitchen.
All the main storage and appliance cabinet frames are pre-assembled. However, the false frames and the corner cabinet frames are flat pack and need to be assembled.
Yes, Signature Outdoor Kitchen is a modular cabinetry system, which can fulfill endless possible set configurations.
The patented design of the Signature cabinet frames provides simple and strong structure for different cabinet frames. Frame assembling process is very easy thanks to the Snap-fit joints between parts along with extra fasteners for ultimate structural rigidity. Please refer to the comprehensive installation manual.
Yes, all Signature Outdoor Kitchen cabinets have the premium soft closing hinges and drawer slides for all doors and drawers.
All materials used for producing the Signature Outdoor Kitchen are outdoor rated. Moreover, the sealing gaskets on doors and drawers can provide sealing by more than 90%. NewAge countertops are recommended to be installed by adding the silicon sealant during the assembling process. For more details, please refer to the installation manual.
Yes, all Signature Outdoor Kitchen cabinets have stainless steel height adjustable legs with Snap-fit toe kicks with integrated channel to install LED strips.
The legs can be adjusted by 1.2”.
No, the separate fiber cement panels are designed to be installed on the cabinets’ side and back faces to close off the cabinet enclosure, and to provide the surface to install the finishing material like the NewAge natural stack stone.
Two main widths of 18” and 36” for all the storage cabinets, sink cabinets, and false frame cabinets, three widths of 33”,36”, and 40” for the insert grill and pizza oven cabinets, 28” for the Kamado grill cabinet, and 16” for the side burner cabinet.
The 18” and 36” 3 drawer cabinets as well as the 28” Kamado cabinet have to be fixed to the ground using the included anti-tipping bracket. Please refer to the installation instruction for more details.
The farmhouse sinks are included with both the 18” and 36” sink cabinets, but the top-mounting faucet should be purchased and installed separately. The NewAge faucets or any other top-mounting outdoor rated faucet can be installed on the Signature Outdoor sink cabinets.
Yes, the Signature Outdoor sinks come pre-drilled for a mono-faucet. If another type of faucet is preferred, a metal hole saw will be required. Please follow the specific instructions provided by the faucet supplier when installing your faucet.
NewAge Signature Outdoor sinks are made from 304 grade stainless steel and are corrosion resistant. However, rust stains may form over time if the sink is not properly maintained, caused by deposits from water or foods. Scrubbing the stains with a mild cleanser or metal cleaner should solve this problem immediately. Be sure to clean in the same direction as the grain lines of the finish.
If you notice hard water spots on the surface of your sink, take the following steps to bring your sink back to its original condition.
    Apply clean water with a cleaning sponge and rub gently in the direction of the grain. If the mark won’t shift, it may be necessary to use a stainless steel cleaner, in which case apply the cleaner and rub gently.After cleaning it is important to rinse the stainless steel with clean fresh water and buff with a soft cloth. Remember to always rub with the grain, NEVER across as you will ruin the finish, and the steel can lose its shine. If you must use a scourer, use a plastic scrub pad with no metal content.
Yes, 304 grade Stainless steel withstands extreme hot and cold temperatures, along with sudden temperature changes.
NewAge Signature Outdoor sinks are cUPC certified, meeting US and Canadian plumbing requirements.
We do not recommend altering the sink in any way including drilling extra holes, it would compromise the structural integrity of the sink and doing so would void the warranty.
To prevent water spots & clouding, rinse and wipe the inside of the sink with a microfiber cleaning cloth after every use. For more thorough cleaning, use water and a mild liquid soap detergent (ammonia-free). Apply the cleaner with a soft sponge, then rinse with lukewarm water and pat dry with a microfiber cleaning cloth. Do not use cleaners containing any abrasive powders, bleach, ammonia, alcohol, or chlorine nor also abrasive pads, steel wool, or wire brushes when cleaning the sink. Using these will damage or wear down the sink surface.
Yes, Signature Outdoor Kitchen offers three different filler bracket kits for 33”, 36”, and 40” Signature grill cabinets which are designed to make the cabinets compatible with potential 3rd party grills. Please also see the Installation Manual of the 3rd party grill to confirm if there is any particular requirements for the cabinet or enclosure.
No, the Signature corner cabinets do not have any doors, but the space inside can be accessible through the cabinets next to them, since there is no divider panel in between.
The 18” and 36” false frame cabinets are designed to provide the space to install the fiber cement panels on the front face of the cabinet set, and so to apply the finishing material like natural stone on them. This is the advantage of Signature outdoor kitchen to allow having the stone finish on the front face of the set configuration using the false frame cabinets.
Yes, Signature Outdoor Kitchen offers the 24” fridge bracket kit which includes the Mounting bracket surface for the back fiber cement panel, two Stainless Steel sheets to close off the two exposed cabinet sides, the L support bracket for the countertop mounting, and the front horizontal bracket to fill the gap between the fridge and the countertop. For more details, please refer to the installation manual.
There are four fiber cement panel sizes 18”X34.7”, 28”X34.7”, 36”X34.7”, and 40”X34.7”. All the other required panel sizes should be cut and prepared using these four panel sizes.
12mm
All different surface finishing materials such as stone, ceramic tiles, wood panels, composite wood tiles, etc. can be installed on the NewAge fiber cement panels.
Yes, Stucco can be applied on the NewAge fiber cement panels.
The fiber cement panels are being installed on the exposed sides and back faces of the cabinet set via the 1 ¼” screws included in the cabinets hardware pack.
No, the pilot holes should be drilled through both the fiber cement panel and the cabinet frame using the M3.5 drill bit which is included in the cabinet’s hardware pack. Please refer to the installation manual for more details.
Yes, there is a pack of two stainless steel trim pieces designed specifically for finishing the Signature Outdoor Kitchen fiber cement panels’ exposed edges. For more details, please check the installation manual.
Natural stone – either travertine or marble
Save broken stones for areas that require cuts.
No, you must use mortar and a notched trowel
This stone is both natural and porous, if liquids come into contact with the stone, please clean as soon as possible.
Yes. Depending on where and when the stone is quarried, it can vary from stone to stone. We recommend mixing boxes during installation for an even look.
Yes. Please follow the directions on the bottom of the box.
Our stone is 100% natural quarried and cut stone.
There are several methods for installing on corners, the best way is to stagger the overhang of the stone in each direction to alternate exposed panel ends.
Stainless steel and Granite.
All standard Signature Outdoor Kitchen countertops are 25 ½” deep and 1 ¼” thick.
Two different types: 1) Standard countertops in 25.5” depth and different widths 2) 2-Tier bar shelf countertop in 2 different widths: 54” and 72” together with 14” deep bar shelf with overall height of 42” for the ergonomic bar seating.
Yes, both 90° and 45° Signature corner cabinets can have either stainless steel or granite countertops.
The Signature Outdoor Stainless steel countertops have the designated screws to be installed on the cabinet frames top mounting slots, and the Signature Outdoor granite countertops should be installed on the cabinet frames by using the silicon adhesive. For more details, please refer to the installation manual.
No, the Signature Outdoor Kitchen Granite countertops do not come pre-sealed.
For outdoor use, a sealed countertop is highly recommended. A sealed countertop will reduce the risk of surface stains and damages. The sealed granite will be easier to maintain as well.
Signature Outdoor Kitchen Granite countertops are easy to maintain. Using a clean damp cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools.
NewAge Signature Outdoor Kitchen Granite countertops are temperature resistant; this means that they can withstand the heat of pots and pans without damage. (It takes 80 to 90°C difference within the granite countertop to cause enough thermal stress to cause it to crack. If you heat a piece of granite uniformly, it will take many hundreds of degrees before any problems arise.)
Granite is a hard stone, so using a kitchen knife on the granite countertop surface is unlikely to result in scratches. While knives will not scratch the granite stone, cutting directly on the countertop is not recommended. Acidic substances found in many foods can potentially penetrate the stone and cause discoloration.
Granite is a natural stone that will fade if it is left out in direct sunlight over the course of several years. Fading in an interior setting is less common, as UV rays from indoor lights are much less corrosive than sunlight.
No, once the lights are trimmed they cannont be rejoined, so be sure to measure well prior to cutting.
No, they are white only
Every kit contains 6m of lights
The power adapter and LED lights are water resistant, but the remote and receiver are not. Be sure to store them in a dry location.
No, the power adapter puts out enough power to allow for maximum 6m of lighting, for greater distances, please use a second lighting kit.
You can mount the power supply and RF receiver off the ground in a dry location using the provided 3M tape. Do not submerge the components in water.
Around six 36in cabinets or thirteen 18in cabinets.
On the front face of the toe kick, close to the upper trim.
All the covers are made of outdoor rated 900D polyester coated TPU (elastic piece dyed polyester) fabric.
Yes, the Signature Outdoor Kitchen Covers are waterproof if they are properly assembled as per our Installation Manual
The Signature Outdoor Kitchen covers are weather resistant, however, it may slightly be faded in the strong sunshine for a long period of time
No, the Signature Outdoor Kitchen covers are made of separate cover pieces which are being attached together to build the different cover configurations for the different possible cabinet sets. The cover pieces are being connected via Velcro and fixing buttons.
The integrated Bungee strap is used across all the cabinet covers to ensure the cover stays in place and is tightly fitted to the cabinet sets.
Air vents are provided in the front face of the cover pieces.
These easily wipe clean with light soap and water. These are not machine washable.
When the Signature Outdoor Kitchen is installed, operated, and maintained according to the instructions, NewAge provides a limited warranty of between 1-15 years for some items. Please read through the Signature Outdoor Kitchen Warranty for more info and contact our Customer Service team at 1-877-306-8930 option 2, in case of having any additional questions or inquiries.
At this time, we do not sell any spare parts for any of our products.
Our PRO 3.0 series is our premium line. It is 18 Gauge thick and the dimensions are larger than the Bold 3.0 series. Our Bold series is made of 24 Gauge steel and is smaller. Both offer a great storage solution.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/ just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
Most of our products are pre-assembled. However, there is minor assembly required on all products, such as adding legs, handles, etc. Please refer to the product installation manuals for further information.
Please refer to the assembly guides and installation videos: https://newageproducts.com/ca/support-hub/pro-series for PRO 3.0 and https://newageproducts.com/ca/support-hub/bold-series for BOLD 3.0 and then click on your corresponding product and series. NewAge Products also offers installation services. Visit our website to learn more about our installation services options.
Installation service is currently available in certain areas in the USA and Canada. Please refer to our zip code/postal code look-up on our product pages for availability.
The price varies based on the product you ordered and the package selected. Please reach out to our Inside Sales team at 1-877-306-8930 option 3 for assistance with pricing
Yes, once you have received a delivery date from the carrier delivering your order, please give us a call and one of our installation specialists will schedule a day and time for you. Once your appointment has been scheduled, your installer will give you a call to confirm.
Our garage cabinets can be installed freestanding as well as mounted on the wall. The cabinets can be mounted into concrete walls as well, please refer to our product installation guides or reach out to our customer support team at 1-877-306-8930 option 2 for assistance
Yes, NewAge cabinets come with the necessary hardware for the installation.
If there is additional work that you would like the installer to do that is not included in the scope of work for your installation (as specified on https://newageproducts.com/ca/installation-services/), have a conversation with your installer and they can tell you the cost to perform extra work.
Our installation team is working diligently on expanding our network. Please refer to our zip code/postal code look-up on our product pages.
If the installer is unable to complete the installation on the same day our installation coordinator will schedule another date with you to complete the install
This is a very rare scenario. However, if the installer does not turn on the scheduled day then please reach out to our install support team at installations@newageproducts.com or contact us at 1-877-306-8930 option 5 for assistance.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
No, the sets are sold at a discounted rate as opposed to purchasing the items individually. Also, some sets are pre-configured with certain boxes that make up a set (nested boxes that have multiple items), as a result, the entire set would need to be returned. Please reach out to our Customer Service team at 1-877-306-8930 option 2 if you need any assistance.
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
Dimensions for all of our products can be found on each of the product pages on our website.
Our cabinets are pre-assembled, our Garage cabinets require minimal installation
Product details including gauges of steel can be found on the product pages on our website.
Our cabinets are modular. Hence, you can customize the base cabinets in the pre-configured set as per your preference. We do provide a free 3D design service. Please reach out to our sales team at Phone# 1-877-306-8930 option 3 / info@newageproducts.com / Live Chat: link
The lock can be disengaged by turning the cabinet upside down, however, if the tool drawer does not disengage, please call us at 1-877-306-8930 and select option 2 to speak with a Customer Service Representative.
You can easily remove the doors by following step-by-step instructions that are located in the product instruction guide. The steps may vary based on product and model.
A shelf needs to be placed centrally in the cabinet so when the lock is engaged, the latch hooks to the bottom lip of the shelf.
If you have lost your key for your tool cabinet, or if you are unable to unlock your cabinet, please contact our customer service team at: support@neawgeproducts.com or call us at 1-877-306-8930 and select option 2 to speak with a Customer Service Representative. Please have your order number readily available.
To ensure that your doors and drawers close properly, the cabinets must be levelled and squared on the floor by adjusting the levelling legs, and the hinges if necessary. If this does not rectify the problem, please complete the following steps: 1. Complete and submit the Replacement Form https://newageproducts.com/ca/replacement/ and make sure that you include the following in your form: - order number - brief decryption of the damaged units - Pictures of the damages 2. After the form is submitted an automated email with a case ID will be sent and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution. If you require immediate assistance please call us at 1-877-306-8930 and select option 2 to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.
All Garage Cabinets have a limited lifetime warranty. However, please note that any modifications to the product will void the warranty.
If you would like to make a request for touch-up paint for your products, please contact our customer service team at: support@neawgeproducts.com or call us at 1-877-306-8930 and select option 2 to speak with a Customer Service Representative. Please have your order number readily available.
Yes, you can alter the configuration of your cabinets, however, keep in mind the number and sizes of worktops included with your set, and also be aware that depending on your desired configuration, you may need to purchase extra brackets to support the worktops.
Yes, additional shelves for any of our garage cabinets can be found on https://newageproducts.com/ca/collections/garage-shelves
For more information on installing your garage cabinets, you can refer to our assembly guides and installation videos. https://newageproducts.com/ca/support-hub/bold-series (Bold 3.0) and https://newageproducts.com/ca/support-hub/pro-series (PRO 3.0) NewAge Products also offers installation services. Visit our website to learn more about our installation services options.
You can easily remove the doors by following step-by-step instructions that are located in the installation guides. https://newageproducts.com/ca/support-hub/bold-series (Bold 3.0) and https://newageproducts.com/ca/support-hub/pro-series (PRO 3.0)
Locker/Tall cabinets are not designed to be on casters as there are chances of tipping over of the cabinet.
The key is the same for all the locks of the cabinet series.
No, the cabinets are not water proof. They are water-resistant.
Yes, it could, please see the installation guide for more details.
Yes, it could, please see the installation guide for more details.
Yes, it is aircraft grade steel cables.
The eye pad plates could be mounted to either the wall or ceiling, both are perfectly acceptable.
It is made out of 12 & 14 gauge steel.
Installation of a wood brace in between the irregular located joists could be a possibility. For further information, please call our customer service at 1-877-306-8930 and select option 2.
Eye pad plates can be positioned up to 6 inches side to side or 12 inches front to back to align with a
ceiling joist. If you are not installing the pad eye plates in the intended location, the height of the shelf
needs to be adjusted according to the values in the table in the guide.
Yes and it does come with the concrete anchors in order to do so. See the installation guide for more details.
In each 40sqft PVC slatwall kit there are: Six 80inch wide Silver PVC slatwall panels, Color matching screws Two end trims, One corner trim, One H-shaped trim
Yes, all of NewAge’s Slatwall hook accessories are compatible with the PVC Slatwall. The Small Parts Bins require a Small Parts Bins Support bracket to be compatible with PVC Slatwall. Some of our Accessory Kits already include the Small Parts Bins Support bracket. If the Support bracket is not included in a particular set, it will be noted.
The 40 sq. ft. PVC slatwall is compatible with most 3 inch on-centre slatwall hook accessories.
Yes - you may use different power tools such as miter saws, jig saws, table saws and even multi-tool cutters for smaller and complicated cuts.
You can install NewAge Cabinets using our NewAge Slatwall brackets. Please refer to our Install manual on https://newageproducts.com/ca/support-hub/slatwall/ for reference. The total weight capacity per cabinet is 400lbs including the cabinet itself. If installing the PVC slatwall on 24inch stud spacing, cabinets should not be installed.
Depending on your space, you may install a single 40 sq. ft. PVC Slatwall kit or multiple of them to create full and corner wall installs. Please refer to our Installation Manual found on https://newageproducts.com/ca/support-hub/slatwall/ for reference.
Yes, its does. Because once put together, if there is going to be heavy items stored up high, it could tip over, if not secured to a wall.
Yes, but you would need to purchase your own concrete anchors or screws.
Yes, they could be interlocked with the locker cabinets with the lock nut bolts and washers.
The middle shelves are adjustable, the top and bottom shelves are fixed.
Yes, just make sure you are securing into the wooden studs.
No, the adapter plug should only be used with the NewAge LED unit with the ON/OFF switch. The power adapter cord needs to plug into the LED housing end without the ON/OFF switch.
A maximum of four lights can be hooked up on one chain, including the LED Light with power adapter.
The Home Kitchen LEDs have a 4000k color temperature.
For the LEDs Lights to be operational make sure the adapter cable is connected to the LED housing end with ON/OFF switch.
The cushioned seat is made out of a black polyurethane fabric stitched to a plywood and polypropylene backing while the base is made out of chrome plated steel with adjustable feet.
The Garage Stool is for anyone weighing up to 120 kgs / 265 lbs. It is not recommended for use by anyone weighing more than 120kgs / 265 lbs.
No. The stool has been designed for seating purposes only and should not be used as a step.
Yes, the garage stool has a swivel plate incorporated to make it easier to work in your space.
No, the NewAge Garage stools do not come with castors
You can spot clean with a damp cloth soaked in water or mild soap and dry with a soft, clean cloth. To avoid damage to the stool do not use abrasives, flammable fluids, or harsh chemicals to clean the stool.
Yes, the remote control provided will be able to adjust multiple heaters.
The timer can be set up to 9 hours
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/ just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
Most of our products are pre-assembled. However, there is minor assembly required on all products, such as adding legs, handles, etc. Please refer to the product installation manuals for further information.
Please refer to the assembly guides and installation videos: https://newageproducts.com/ca/support-hub/ and then click on your corresponding product and series. NewAge Products also offers installation services. Visit our website to learn more about our installation services options.
Installation service is currently available in certain areas in the USA and Canada. Please refer to our zip code/postal code look-up on our product pages for availability.
The price varies based on the product you ordered and the package selected. Please reach out to our Inside Sales team at 1-877-306-8930 option 3 for assistance with pricing
Yes, once you have received a delivery date from the carrier delivering your order, please give us a call and one of our installation specialists will schedule a day and time for you. Once your appointment has been scheduled, your installer will give you a call to confirm.
Yes, NewAge cabinets come with the necessary hardware for the installation.
If there is additional work that you would like the installer to do that is not included in the scope of work for your installation (as specified on https://newageproducts.com/ca/installation-services/ ), have a conversation with your installer and they can tell you the cost to perform extra work.
Our installation team is working diligently on expanding our network. Please refer to our zip code/postal code look-up on our product pages.
If the installer is unable to complete the installation on the same day our installation coordinator will schedule another date with you to complete the install
This is a very rare scenario. However, if the installer does not turn on the scheduled day then please reach out to our install support team at installations@newageproducts.com or contact us at 1-877-306-8930 option 5 for assistance.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
No, the sets are sold at a discounted rate as opposed to purchasing the items individually. Also, some sets are pre-configured with certain boxes that make up a set (nested boxes that have multiple items), as a result, the entire set would need to be returned. Please reach out to our Customer Service team at 1-877-306-8930 option 2 if you need any assistance.
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
You can install your NewAge cabinets in both Residential and Commercial spaces. Residential spaces refer to interior spaces such as kitchens, basements, bathrooms, living rooms, and laundry rooms. Commercial spaces refer to heavy traffic environments such as offices, retail shops, showrooms, and common areas in buildings.
The frameless cabinets offer more storage then the alternative framed cabinets. Additionally, these offer a more contemporary aesthetic without the division created by the framed construction.
NewAge cabinets are easy to clean and maintain! Using a clean damp cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools. Please follow our care and maintenance guideline carefully found in the link: https://newageproducts.com/ca/support-hub/home-cabinets
Installing a kitchen is considered a major project, and many different skills are needed to be able complete the project correctly. There are many tools needed to make the process smoother, and NewAge recommends using a professional kitchen installer for the best overall installation experience. We recommend booking your installer to begin work one week after receiving the products to avoid any delay in installation, due to missing/damage products during the transit.
To reduce our carbon footprint, NewAge is transitioning to digital install manuals. You can find a link to our install guides by scanning the QR code in the one pager included with your purchase or just follow our link: https://newageproducts.com/ca/support-hub/home-cabinets . If you have any questions or enquiries, contact our Customer Service team at 1-877-306-8930.
When this product is installed, operated and maintained according to the instructions, NewAge provides a Limited Lifetime Warranty to replace the defective product or parts if the part fails as a result of defective materials or workmanship. Please read through our Home Cabinet warranty and if you have any additional inquiries or questions, contact our Customer Service team at 1-877-306-8930.
Check out our instructional videos to learn how to adjust cabinet drawers: https://newageproducts.com/ca/support-hub/cabinet-hardware and https://newageproducts.com/ca/support-hub/home-cabinets
The wall cabinets are specifically designed to be installed with the wall rail, we can not endorse an installation through the back panel.
We offer a selection of custom door finishes, in both paints and stains, but only offer our standard cabinet dimensions.
Our Sink Cabinet is open back to make it easier for water connections.
Our Sink Cabinet is open top; therefore you can select your own custom sink without having to worry about additional cutting or drilling.
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/granite-countertops just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
If there is additional work that you would like the installer to do that is not included in the scope of work for your installation (as specified on https://newageproducts.com/ca/installation-services/ ), have a conversation with your installer and they can tell you the cost to perform extra work.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
No, the sets are sold at a discounted rate as opposed to purchasing the items individually. Also, some sets are pre-configured with certain boxes that make up a set (nested boxes that have multiple items), as a result, the entire set would need to be returned. Please reach out to our Customer Service team at 1-877-306-8930 option 2 if you need any assistance.
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
NewAge Granite Countertops do not come pre-sealed.
A sealed countertop is not required for indoor use. For outdoor use, a sealed countertop is highly recommended. A sealed countertop will reduce the risk surface stains and damages. A protected stone will be easier to maintain as well.
NewAge Granite Countertops are easy to maintain! Using a clean damp cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools. Please follow our care and maintenance guideline carefully found in the link: https://newageproducts.com/ca/support-hub/granite-countertops
NewAge Granite Countertops are temperature resistant; this means that they are able to withstand the heat of pots and pans without damage.(It takes 80 to 90-degree difference within your granite countertops to cause enough thermal stress to cause it to crack. If you heat a piece of granite uniformly, it will take many hundreds of degrees before any problems arise. Please note granite tops will draw the heat from food dishes or a delivered pizza very quickly.)
Granite is a hard stone; using a kitchen knife on this surface is unlikely to result in scratches. While knives will not scratch the stone, cutting directly on the countertop is not recommended. Acidic substances found in many foods can potentially penetrate the stone and cause discoloration. Additionally, you run the risk of damaging and dulling your knives.
Granite is a natural stone that will fade if it is left out in direct sunlight over the course of several years. Fading in an interior setting is less common, as UV rays from indoor lights are much less corrosive than sunlight.
When this product is installed, operated and maintained according to the instructions, NewAge will replace the defective product or parts if it fails as a result of defective materials or workmanship. This warranty is valid 15 years from the purchase date of the product. Please read through our Home Cabinet warranty and if you have any additional inquiries or questions, contact NewAge Products Customer Service at 1-877-306-8930.
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/sinks just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
Most of our products are pre-assembled. However, there is minor assembly required on all products, such as adding legs, handles, etc. Please refer to the product installation manuals for further information.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
NewAge Sinks come pre-drilled for a mono-faucet. If another type of faucet is preferred, a metal hole saw will be required. Please follow the specific instructions provided by the faucet supplier when installing your faucet.
NewAge Sinks are made from 304 grade stainless steel and are corrosion resistant. However, rust stains may form over time if the sink is not properly maintained, caused by deposits from water or foods. Scrubbing the stains with a mild cleanser or metal cleaner should solve this problem immediately. Be sure to clean in the same direction as the grain lines of the finish.
If you notice hard water spots on the surface of your sink, take the following steps to bring your sink back to its original condition. 1. Apply clean water with a cleaning sponge and rub gently in the direction of the grain. If the mark won’t shift, it may be necessary to use a stainless steel cleaner, in which case apply the cleaner and rub gently. 2. After cleaning it is important to rinse the stainless steel with clean fresh water and buff with a soft cloth. Remember to always rub with the grain, NEVER across as you will ruin the finish, and the steel can lose its shine. If you must use a scourer, use a plastic scrub pad with no metal content.
We do not recommend using a rubber mat. This will trap water, causing iron deposits and surface discoloration over time.
Stainless steel withstands extreme hot and cold temperatures, along with sudden temperature changes. That means that you can drain hot boiling pasta in your sink, followed with a rinse of ice-cold water, without causing any damage to your sink's surface.
NewAge sinks are cUPC certified, meeting US and Canadian plumbing requirements.
NewAge Sinks are manufactured with 16 gauge stainless steel thick material and should withstand the weight and pressure of standard consumer compost compacters. Please understand the installation requirements of the compost compacter before installation.
When this product is installed, operated and maintained according to the instructions, NewAge provides a Limited Lifetime Warranty to replace the defective product or parts if the part fails as a result of defective materials or workmanship. Please read through our Home Cabinet warranty and if you have any additional inquiries or questions, contact NewAge Products Customer Service at 1-877-306-8930.
Yes, you may choose to purchase a faucet elsewhere and these will be compatible with our Sinks. Ensure you look for a mono style kitchen faucet; the hole dimension on the sink is 1.5 inches in diameter.
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/faucets just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
If there is additional work that you would like the installer to do that is not included in the scope of work for your installation (as specified on https://newageproducts.com/ca/installation-services/ ), have a conversation with your installer and they can tell you the cost to perform extra work.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
The faucets offered at NewAge have a maximum flow rate of 1.8 gallons per minute to ensure that they meet the requirements for California water efficiency standards.
Portable dishwashers may be connected to any faucet that is not a pull-out or pull-down design. Portable dishwashers should never be connected to pull-out or pull-down kitchen faucets due to potential pressure fluctuations during dishwasher operation that may result in rupturing of the house.
Remove the aerator. Soak it in vinegar overnight then flush it with water, rubbing it with a toothbrush if the deposits are stubborn. If wouldn’t hurt to do this on a regular basis, just to keep your aerator clear of debris.
Our faucets are easy to maintain. Using a clean damp cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools. Please follow our care and maintenance guideline carefully found in the link: https://newageproducts.com/ca/support-hub/faucets
When this product is installed, operated and maintained according to the instructions, NewAge provides a Limited Lifetime Warranty to replace the defective product or parts if the part fails as a result of defective materials or workmanship. Please read through our Home Cabinet warranty and if you have any additional inquiries or questions, contact NewAge Products Customer Service at 1-877-306-8930.
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/glass-tile-backsplash just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
If there is additional work that you would like the installer to do that is not included in the scope of work for your installation (as specified on https://newageproducts.com/ca/installation-services/ ), have a conversation with your installer and they can tell you the cost to perform extra work.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
We suggest purchasing an extra 5 to 10% for cutting errors, breakages, and a few spares.
Our return policy does not apply to the return or exchange of open boxes. The extra tiles can stored away for future use or in case of future damage.
Wall shelves and cabinets should both be installed on the wall and not over the glass backsplash. If installed over glass there is a high risk of breakage during installation.
We only offer the rectangular backsplash style in a box of 11sq/ft and the hexagon backsplash style in a box of 9.6 sq/ft. We do not offer individual backsplash tiles.
Our backsplashes are easy to maintain. Using a clean damp cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools. Please follow our care and maintenance guideline carefully found in the link: https://newageproducts.com/ca/support-hub/glass-tile-backsplash
When this product is installed, operated and maintained according to the instructions NewAge will replace the defective product or parts if the part fails as a result of defective materials or workmanship for One Year from the purchase date of the product. Please read through our Home Cabinet warranty and if you have any additional inquiries or questions, contact NewAge Products Customer Service at 1-877-306-8930.
The type of grout recommended for glass installation will vary by brand and product line; we recommend following the advice from a home improvement specialist or tile installer. WARNING : Certain acids will damage glass tile and natural stone. DO NOT allow products that contain hydrofluoric, hydrochloric, muriatic or phosphoric acid to come in direct contact with the tile.
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/cabinet-hardware just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
If there is additional work that you would like the installer to do that is not included in the scope of work for your installation (as specified on https://newageproducts.com/ca/installation-services/ ), have a conversation with your installer and they can tell you the cost to perform extra work.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
Clean the hardware with a damp cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools. Please follow our care and maintenance guideline carefully found in the link: https://newageproducts.com/ca/support-hub/cabinet-hardware
All of NewAge handles/knobs or pulls come with screws. We ship three different lengths of screws for the different applications; One to fit on the frame of all of our doors and drawer fronts, one to install on the painted doors panel, and the last one is to be installed on the solid wood door panels.
A solid knob or pull is a solid piece of metal; therefore, it feels heavy and rich and it will not easily dent or crease. It is also harder to strip because there are threads down the whole depth of the product.
The Center to Center (CTC) is the distance between the screw holes on a pull. For the small Handles, the CTC measurement is 128mm. For the large Handles, the CTC measurement is 288mm.
When this product is installed, operated and maintained according to the instructions, NewAge provides a Limited Lifetime Warranty to replace the defective product or parts if the part fails as a result of defective materials or workmanship. Please read through our Home Cabinet warranty and if you have any additional inquiries or questions, contact NewAge Products Customer Service at 1-877-306-8930.
At this time, we do not sell any spare parts for any of our products.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/home-cabinet-lights just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product information page. Please note that any modifications to the product will void the warranty.
If there is additional work that you would like the installer to do that is not included in the scope of work for your installation (as specified on https://newageproducts.com/ca/installation-services/ ), have a conversation with your installer and they can tell you the cost to perform extra work.
Please reach out to our resolutions team at 1-877-306-8930 and select option 6 or send an email to resolutions@newageproducts.com
Your order can be returned within 120 days from the date your order was delivered. Some restrictions may apply.
You may be subject to a 20% restocking fee on returned items, which will be automatically charged on your original method of payment once the order is received back at our warehouse facility. You will not be charged for return shipping.
No, NewAge will arrange the pickup of the products from your shipping address.
Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if applicable. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving.
Yes, installed or used products will not be refunded.
Our returns specialist will email you a BOL (Bill of Lading) or return label, which you will need to print and have ready when the pickup occurs. Our partner delivery company will call you within 48 hours of when this BOL is sent to you via email.
Someone at the pickup address has to be available to sign the pickup receipt.
No, unfortunately NewAge cannot supply extra packaging for returns.
No, the adapter plug should only be used with the NewAge LED unit with the ON/OFF switch. The power adapter cord needs to plug into the LED housing end without the ON/OFF switch.
A maximum of four lights can be hooked up on one chain, including the LED Light with power adapter.
The Home Kitchen LEDs have a 4000k color temperature.
The Home Kitchen LEDs have a 315 Lumens light output. The LEDs are also dimmable at 3 different light settings.
For the LEDs Lights to be operational make sure the adapter cable is connected to the LED housing end with ON/OFF switch.
The home floating shelves come in 24", 36", 42" and 48" widths.
The weight capacity of the home floating shelves is 40Lbs for the 24", 36", 42" and 48" widths.
The full installation guide for our home floating shelves can be found at this link under the guides tab: https://ca.shopnewage.com/products/home-floating-shelf-81039/
We offer a limited lifetime manufacturer's warranty on the shelves. Please see the installation guide for full terms and conditions.
There are 3 main design collections for the sofas and complementary furniture items. There are also a group of universal furniture pieces which can be mixed and matched with different collections.
All outdoor furniture frames and structural components are made of 304 Stainless Steel, Powder coated aluminum, premium grade A natural teak, or woven rope and PVC wicker.
Most of the furniture are not put together, but are easy to assemble by following the included instruction manual provided.
Yes, all the outdoor furniture metal components are outdoor rated by being made of the rustproof materials and manufacturing processes like 304 Stainless Steel and powder coated aluminum.
Yes, all NewAge Products outdoor sofa collections have the modular design setup and can be configured for multiple seating capacities. Only the Monterey sofa collection contains the corner unit to build an L shape seating configuration.
Yes, all NewAge outdoor furniture products, specifically the sofas and the chairs have gone through the comprehensive ergonomic studies, analysis, and evaluation processes to ensure all the specifications are according to the human factors and body dimensions standards.
Yes, the modular design of all NewAge sofa collections enables the customers to re-configure their sectional sofa sets by adding the desired seat and back modules in addition to the legs.
No, the Monterey corner sofa unit has the specifically designed seat base which comes with the corner column leg. The corner unit also requires the corner armrest which is designed specifically for the corner configuration.
Yes, for all the items except the sofa modules, the entire components to assemble the complete units come in one carton package. Please note that all the cushions come in their separate one carton box package.
In order to use the NewAge planters as an ice bucket you should use the plastic liner (plastic bag) inside the insert bin of the planters to seal them and pour the ice inside the plastic liner.
Yes, all the NewAge dining chairs from both Monterey and Rhodes collections are easily stackable.
The only difference between NewAge Rhodes and Monterey collections is having woven rope and wicker backrest and the front wicker accent seat base in Lakeside sofas comparing to the fully teak or aluminum-teak structure of Rhodes sofas.
NewAge outdoor furniture uses premium Grade A teak, and to maintain the quality of teak the customers can use natural teak oils which are recommended in the installation manual. Refer Cleaning & care section for more instructions for teak parts cleaning.
The natural teak material is not stain resistant, so any liquid like water should be cleaned immediately from the teak surface using the soft cloth as per the instruction explained in the installation manual.
The type of foam used in the outdoor furniture cushions has been engineered to float, drain water, prevent mold, mildew, and withstand daily wear. We provide the premium solution for our cushion construction to protect outdoors; With normal PU foam with a water-proof liner cover to protect the foam. It acts like a water repellent, it does not absorb or transport water, so it easily drains any excess water. This kind of cushion exhibits an open cell foam creating a virtually maintenance-free cushion in sun, rain, and snow. The premium foam is protected by an anti-bacterial system with 4 different compressions to suit most comfort levels. Composed to fine tune by adding polyester nonwoven padding for extra plushness.
NewAge dining chair and dining benches all have the optional cushions which are designed to fit perfectly on the products.
Other than sofas and ottomans which all have the designed cushions, dining chairs and dining benches have the optional cushions. Also, the lounge chairs can be ordered with the optional cushions.
These cushions have the fixing straps with the connecting Velcro to offer and easy installation on the furniture frames with no movement after install.
Yes, the accent pillows in six Sunbrella fabric colors and textures can be ordered together with different sofa collections.
It is a Limited warranty, some part are covered for a 1 or 3 year period. The installation guide has more detailed info.
The Signature Outdoor Kitchen can be installed on any leveled surface in the outdoor area of the house.
All the Signature Outdoor Kitchen cabinet frames are made of 18 Gauge 304 Stainless Steel to provide rust-proof feature.
Because of using durable and high-quality materials such as Stainless Steel 304, the Signature Outdoor Kitchen cabinets are very easy to clean and maintain.
When it comes to installing your outdoor kitchen, take time to determine what you can accomplish yourself, and when you will need to bring in a professional. If you are installing a simple outdoor kitchen with a propane-fueled grill and no water lines, you may be able to complete it by yourself. However, if your outdoor kitchen is more complex, and involves natural gas lines, electricity or water, it’s best to leave it to a professional that knows working codes, safety regulations and associated costs.
The flat pack cabinets all have the printed install manual included in the packaging. However, you can find a link to the master Signature Outdoor Kitchen install guide as well as the other individual install manual files by scanning the QR code in the one pager included with your purchased items, or simply follow this link: https://newageproducts.com/ca/support-hub/
Currently there is no available custom program for the Signature Outdoor Kitchen.
All the main storage and appliance cabinet frames are pre-assembled. However, the false frames and the corner cabinet frames are flat pack and need to be assembled.
Yes, Signature Outdoor Kitchen is a modular cabinetry system, which can fulfill endless possible set configurations.
The patented design of the Signature cabinet frames provides simple and strong structure for different cabinet frames. Frame assembling process is very easy thanks to the Snap-fit joints between parts along with extra fasteners for ultimate structural rigidity. Please refer to the comprehensive installation manual.
Yes, all Signature Outdoor Kitchen cabinets have the premium soft closing hinges and drawer slides for all doors and drawers.
All materials used for producing the Signature Outdoor Kitchen are outdoor rated. Moreover, the sealing gaskets on doors and drawers can provide sealing by more than 90%. NewAge countertops are recommended to be installed by adding the silicon sealant during the assembling process. For more details, please refer to the installation manual.
Yes, all Signature Outdoor Kitchen cabinets have stainless steel height adjustable legs with Snap-fit toe kicks with integrated channel to install LED strips.
The legs can be adjusted by 1.2”.
No, the separate fiber cement panels are designed to be installed on the cabinets’ side and back faces to close off the cabinet enclosure, and to provide the surface to install the finishing material like the NewAge natural stack stone.
Two main widths of 18” and 36” for all the storage cabinets, sink cabinets, and false frame cabinets, three widths of 33”,36”, and 40” for the insert grill and pizza oven cabinets, 28” for the Kamado grill cabinet, and 16” for the side burner cabinet.
The 18” and 36” 3 drawer cabinets as well as the 28” Kamado cabinet have to be fixed to the ground using the included anti-tipping bracket. Please refer to the installation instruction for more details.
The farmhouse sinks are included with both the 18” and 36” sink cabinets, but the top-mounting faucet should be purchased and installed separately. The NewAge faucets or any other top-mounting outdoor rated faucet can be installed on the Signature Outdoor sink cabinets.
Yes, the Signature Outdoor sinks come pre-drilled for a mono-faucet. If another type of faucet is preferred, a metal hole saw will be required. Please follow the specific instructions provided by the faucet supplier when installing your faucet.
NewAge Signature Outdoor sinks are made from 304 grade stainless steel and are corrosion resistant. However, rust stains may form over time if the sink is not properly maintained, caused by deposits from water or foods. Scrubbing the stains with a mild cleanser or metal cleaner should solve this problem immediately. Be sure to clean in the same direction as the grain lines of the finish.
If you notice hard water spots on the surface of your sink, take the following steps to bring your sink back to its original condition.
    Apply clean water with a cleaning sponge and rub gently in the direction of the grain. If the mark won’t shift, it may be necessary to use a stainless steel cleaner, in which case apply the cleaner and rub gently.After cleaning it is important to rinse the stainless steel with clean fresh water and buff with a soft cloth. Remember to always rub with the grain, NEVER across as you will ruin the finish, and the steel can lose its shine. If you must use a scourer, use a plastic scrub pad with no metal content.
Yes, 304 grade Stainless steel withstands extreme hot and cold temperatures, along with sudden temperature changes.
NewAge Signature Outdoor sinks are cUPC certified, meeting US and Canadian plumbing requirements.
We do not recommend altering the sink in any way including drilling extra holes, it would compromise the structural integrity of the sink and doing so would void the warranty.
To prevent water spots & clouding, rinse and wipe the inside of the sink with a microfiber cleaning cloth after every use. For more thorough cleaning, use water and a mild liquid soap detergent (ammonia-free). Apply the cleaner with a soft sponge, then rinse with lukewarm water and pat dry with a microfiber cleaning cloth. Do not use cleaners containing any abrasive powders, bleach, ammonia, alcohol, or chlorine nor also abrasive pads, steel wool, or wire brushes when cleaning the sink. Using these will damage or wear down the sink surface.
Yes, Signature Outdoor Kitchen offers three different filler bracket kits for 33”, 36”, and 40” Signature grill cabinets which are designed to make the cabinets compatible with potential 3rd party grills. Please also see the Installation Manual of the 3rd party grill to confirm if there is any particular requirements for the cabinet or enclosure.
No, the Signature corner cabinets do not have any doors, but the space inside can be accessible through the cabinets next to them, since there is no divider panel in between.
The 18” and 36” false frame cabinets are designed to provide the space to install the fiber cement panels on the front face of the cabinet set, and so to apply the finishing material like natural stone on them. This is the advantage of Signature outdoor kitchen to allow having the stone finish on the front face of the set configuration using the false frame cabinets.
Yes, Signature Outdoor Kitchen offers the 24” fridge bracket kit which includes the Mounting bracket surface for the back fiber cement panel, two Stainless Steel sheets to close off the two exposed cabinet sides, the L support bracket for the countertop mounting, and the front horizontal bracket to fill the gap between the fridge and the countertop. For more details, please refer to the installation manual.
There are four fiber cement panel sizes 18”X34.7”, 28”X34.7”, 36”X34.7”, and 40”X34.7”. All the other required panel sizes should be cut and prepared using these four panel sizes.
12mm
All different surface finishing materials such as stone, ceramic tiles, wood panels, composite wood tiles, etc. can be installed on the NewAge fiber cement panels.
Yes, Stucco can be applied on the NewAge fiber cement panels.
The fiber cement panels are being installed on the exposed sides and back faces of the cabinet set via the 1 ¼” screws included in the cabinets hardware pack.
No, the pilot holes should be drilled through both the fiber cement panel and the cabinet frame using the M3.5 drill bit which is included in the cabinet’s hardware pack. Please refer to the installation manual for more details.
Yes, there is a pack of two stainless steel trim pieces designed specifically for finishing the Signature Outdoor Kitchen fiber cement panels’ exposed edges. For more details, please check the installation manual.
Natural stone – either travertine or marble
Save broken stones for areas that require cuts.
No, you must use mortar and a notched trowel
This stone is both natural and porous, if liquids come into contact with the stone, please clean as soon as possible.
Yes. Depending on where and when the stone is quarried, it can vary from stone to stone. We recommend mixing boxes during installation for an even look.
Yes. Please follow the directions on the bottom of the box.
Our stone is 100% natural quarried and cut stone.
There are several methods for installing on corners, the best way is to stagger the overhang of the stone in each direction to alternate exposed panel ends.
Stainless steel and Granite.
All standard Signature Outdoor Kitchen countertops are 25 ½” deep and 1 ¼” thick.
Two different types: 1) Standard countertops in 25.5” depth and different widths 2) 2-Tier bar shelf countertop in 2 different widths: 54” and 72” together with 14” deep bar shelf with overall height of 42” for the ergonomic bar seating.
Yes, both 90° and 45° Signature corner cabinets can have either stainless steel or granite countertops.
The Signature Outdoor Stainless steel countertops have the designated screws to be installed on the cabinet frames top mounting slots, and the Signature Outdoor granite countertops should be installed on the cabinet frames by using the silicon adhesive. For more details, please refer to the installation manual.
No, the Signature Outdoor Kitchen Granite countertops do not come pre-sealed.
For outdoor use, a sealed countertop is highly recommended. A sealed countertop will reduce the risk of surface stains and damages. The sealed granite will be easier to maintain as well.
Signature Outdoor Kitchen Granite countertops are easy to maintain. Using a clean damp cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools.
NewAge Signature Outdoor Kitchen Granite countertops are temperature resistant; this means that they can withstand the heat of pots and pans without damage. (It takes 80 to 90°C difference within the granite countertop to cause enough thermal stress to cause it to crack. If you heat a piece of granite uniformly, it will take many hundreds of degrees before any problems arise.)
Granite is a hard stone, so using a kitchen knife on the granite countertop surface is unlikely to result in scratches. While knives will not scratch the granite stone, cutting directly on the countertop is not recommended. Acidic substances found in many foods can potentially penetrate the stone and cause discoloration.
Granite is a natural stone that will fade if it is left out in direct sunlight over the course of several years. Fading in an interior setting is less common, as UV rays from indoor lights are much less corrosive than sunlight.
No, once the lights are trimmed they cannont be rejoined, so be sure to measure well prior to cutting.
No, they are white only
Every kit contains 6m of lights
The power adapter and LED lights are water resistant, but the remote and receiver are not. Be sure to store them in a dry location.
No, the power adapter puts out enough power to allow for maximum 6m of lighting, for greater distances, please use a second lighting kit.
You can mount the power supply and RF receiver off the ground in a dry location using the provided 3M tape. Do not submerge the components in water.
Around six 36in cabinets or thirteen 18in cabinets.
On the front face of the toe kick, close to the upper trim.
All the covers are made of outdoor rated 900D polyester coated TPU (elastic piece dyed polyester) fabric.
Yes, the Signature Outdoor Kitchen Covers are waterproof if they are properly assembled as per our Installation Manual
The Signature Outdoor Kitchen covers are weather resistant, however, it may slightly be faded in the strong sunshine for a long period of time
No, the Signature Outdoor Kitchen covers are made of separate cover pieces which are being attached together to build the different cover configurations for the different possible cabinet sets. The cover pieces are being connected via Velcro and fixing buttons.
The integrated Bungee strap is used across all the cabinet covers to ensure the cover stays in place and is tightly fitted to the cabinet sets.
Air vents are provided in the front face of the cover pieces.
These easily wipe clean with light soap and water. These are not machine washable.
When the Signature Outdoor Kitchen is installed, operated, and maintained according to the instructions, NewAge provides a limited warranty of between 1-15 years for some items. Please read through the Signature Outdoor Kitchen Warranty for more info and contact our Customer Service team at 1-877-306-8930 option 2, in case of having any additional questions or inquiries.
All product dimensions can be found on each of the product information pages.
All guides and installation manuals can be located here https://newageproducts.com/ca/support-hub/outdoor-grills (Grills) and https://newageproducts.com/ca/support-hub/dual-side-burners (Dual Side Burner) just click on the product you have purchased and you will find everything you need to get started
Our products are manufactured in different parts of the world that specialize in different manufacturing techniques. This includes Canada, the USA, China and Malaysia.
Yes, you can choose either natural gas or a propane gas set up when ordering your unit.
No, the Dual Side Burner/Outdoor Grill is designed to use outdoor only.
NewAge Grills are designed in Canada and manufactured in China.
Depending on the size of grill you choose, the performance grill comes with up to 4 tube burners and the platinum grill comes with up to 3 main H-burners
The LED lights are powered with an Electrical Transformer included in with your purchase. Please refer to the following pages of the instruction manual for installation and wiring: - 40" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 16 & 49 - 33" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 16 & 49 - Dual Side Burner https://newageproducts.com/ca/support-hub/dual-side-burners (Dual Side Burner): Pages 12 & 37 *Warning: Please make sure to follow all warning instructions prior to installing you BBQ and/or Dual Side Burner.
You can view the control layout in the Instruction Manual for your purchase on the following pages and/or see images below: - 40" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Page 34 - 33" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Page 34 - Dual Side Burner https://newageproducts.com/ca/support-hub/dual-side-burners (Dual Side Burner): Page 30
No, the Burner Accessory is included with the Grills.
Yes, the rotisserie requires minor installation. Please click on your BBQ users manual link below and refer to the following pages: - 40" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): INSTALLING BRIQUETTES, GRATES, AND ROTISSERIE (Pages 14 & 15) - 33" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): INSTALLING BRIQUETTES, GRATES, AND ROTISSERIE (Pages 14 & 15) *Warning: Please make sure to follow all warning instructions prior to installing you BBQ.
There may be parts in between the briquette trays, that have an open flame which may cause some spots to be hotter than others.
To clean the cabinets you can use a soft cloth with soap and water. For hazing and hard-to-clean spills and messes, you may use a stainless steel cleaner.
Checking for leaks is important before initial use, annually, and whenever any gas components are replaced or serviced. The instructions to test for leaks can be found in the instructions manual. Click on one of the links below associated with your purchase for details: - 40" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Leak Testing Instructions (Page 31 & 32) - 33" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Leak Testing Instructions (Page 31 & 32) - Dual Side Burner https://newageproducts.com/ca/support-hub/dual-side-burners (Dual Side Burners): Leak Testing Instructions (Page 27 & 28)
The grill and cabinet must have a minimum clearance from combustible materials.
Refer to the below figure for dimensions.

Removing the burner is not recommended and may void the warranty.
As long as you purchase the same size NewAge Products BBQ (33" or 40") with a 33" or 40" Insert grill cabinet, there will not be any exposed space around the BBQ and the cabinet.
The covers are designed for the NewAge BBQ however, it does accommodate some extra room for BBQs from other manufacturers, but cannot be guaranteed.
To accommodate the gas line, there is a pre-cut holes that is 20" H and 13.5" W on the back the insert grill cabinet.
It is not recommended, due to the heat from the BBQ it is not safe practice.
Yes! You may view the accessories we offer here outdoor-accessories
There is a possibility as they might get in through the gas feed opening on the back. Which is located almost 2 feet off the ground.
This could happen due to weather conditions, usage of the BBQ grill should clear this up.
The propane hose is 20 inches long.
The Natural gas hose is 10 feet long.
The products are modular and are not required to be installed together however, it is the easier of installations for Natural gas set ups.
Please click on the appropriate users manual link below and refer to the following pages for warranty instructions. - 40" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 9 - 33" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 9 - Dual Side Burner https://newageproducts.com/ca/support-hub/dual-side-burners (Dual Side Burners): Pages 8 *Warning: Please make sure to follow all warning instructions prior to installing you BBQ and/or Dual Side Burner.
If the ignitor is not working, you could use place a match in the alligator clip on the match holder which is located where the drip tray is to manually light the BBQ Grill & Side Burner. Please click the appropriate user manual link below and refer to the following pages for complete instructions. - 40" https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 35 - 33" https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 35 - Dual Side Burner https://newageproducts.com/ca/support-hub/dual-side-burners (Dual Side Burners): Pages 31 *Warning: Please make sure to follow all warning instructions prior to manually lighting your BBQ and/or Dual Side Burner.
An orange/yellow flame indicates that there is not enough oxygen. A blue flame that is high and off the grill indicates that there is not enough oxygen. Make sure the orifices are clean and no obstructions. The air shutter on the burners would have to be adjusted accordingly. Please refer to the Proper Burner Position and Operation of the instruction manual by clicking on the following link. - 40" https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 39 - 33" https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 39 - Dual Side Burner https://newageproducts.com/ca/support-hub/dual-side-burners (Dual Side Burners): Pages 32 *Warning: Please make sure to follow all warning instructions prior to adjusting your BBQ and/or Dual Side Burner.
Please click on the Dual Side https://newageproducts.com/ca/support-hub/dual-side-burners (Dual Side Burners) and refer to pages 14 & 15 (Care and Maintenance of your Stainless Steel Grill) and 32 & 33 (Burner Maintenance and Cleaning) for instructions. *Warning: Please make sure to follow all warning instructions prior to cleaning your Dual Side Burner.
Please click on the appropriate user manual link below and refer to the following pages for instructions on Replacing Lightbulbs. - 40" https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 42 - 33" https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 42 *Warning: Please make sure to follow all warning instructions prior to replacing your lightbulb on your BBQ.
No, the top tray (warming rack) has to be flipped up or taken off for the rotisserie to rotate and function
The grilling surface of the 33" BBQ is 500 square inches and 637 square inches for the 40" BBQ.
Yes, it can. We recommend cleaning the drip tray and grill grates after each use.
At the start of each new grilling season remove the grilling racks and check the burners, vents, orifices and valves for obstructions. Spiders and insects often nest in these areas of the grill and can disrupt airflow, causing damage to the grill and personal injury. Also, check all hoses and fittings for damage, abrasion, wear and tear Please click on the appropriate user manual link below and refer to the following pages for warranty instructions. - 40" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 31 & 38-41 - 33" BBQ https://newageproducts.com/ca/support-hub/outdoor-grills (Grills): Pages 31 & 38-41 - Dual Side Burner https://newageproducts.com/ca/support-hub/dual-side-burners (Dual Side Burners): Pages 26 & 32-34
Yes, after the BBQ Grill and Side Burner are cool, it is recommended to cover.
You should after every use or until the Ask bucket is full.
It is self cleaning, heat up to 250 to 300 degree celcius and run for 30 minutes. The heat will scorch off any excess food or debris.
We don't recommend using a chemical starter, as it could leave a bad taste on the foods being cooked.
It can hold 2.6 liters or 3KG of Coal
You would need to adjust the air vent openings at the top and bottom of the kamado grill, there are more detailed instructions in our installation guide that speaks about this.
It is a Limited Warranty, some parts are covered for a 1, 3 and 5 year period. The installation guide has more detailed info.
The home floating shelves come in 24", 36", 42" and 48" widths.
The weight capacity of the home floating shelves is 40Lbs for the 24", 36", 42" and 48" widths.
The full installation guide for our home floating shelves can be found at this link under the guides tab: https://ca.shopnewage.com/products/home-floating-shelf-81039/
We offer a limited lifetime manufacturer's warranty on the shelves. Please see the installation guide for full terms and conditions.
The Signature Outdoor Kitchen can be installed on any leveled surface in the outdoor area of the house.
All the Signature Outdoor Kitchen cabinet frames are made of 18 Gauge 304 Stainless Steel to provide rust-proof feature.
Because of using durable and high-quality materials such as Stainless Steel 304, the Signature Outdoor Kitchen cabinets are very easy to clean and maintain.
When it comes to installing your outdoor kitchen, take time to determine what you can accomplish yourself, and when you will need to bring in a professional. If you are installing a simple outdoor kitchen with a propane-fueled grill and no water lines, you may be able to complete it by yourself. However, if your outdoor kitchen is more complex, and involves natural gas lines, electricity or water, it’s best to leave it to a professional that knows working codes, safety regulations and associated costs.
The flat pack cabinets all have the printed install manual included in the packaging. However, you can find a link to the master Signature Outdoor Kitchen install guide as well as the other individual install manual files by scanning the QR code in the one pager included with your purchased items, or simply follow this link: https://newageproducts.com/ca/support-hub/
Currently there is no available custom program for the Signature Outdoor Kitchen.
All the main storage and appliance cabinet frames are pre-assembled. However, the false frames and the corner cabinet frames are flat pack and need to be assembled.
Yes, Signature Outdoor Kitchen is a modular cabinetry system, which can fulfill endless possible set configurations.
The patented design of the Signature cabinet frames provides simple and strong structure for different cabinet frames. Frame assembling process is very easy thanks to the Snap-fit joints between parts along with extra fasteners for ultimate structural rigidity. Please refer to the comprehensive installation manual.
Yes, all Signature Outdoor Kitchen cabinets have the premium soft closing hinges and drawer slides for all doors and drawers.
All materials used for producing the Signature Outdoor Kitchen are outdoor rated. Moreover, the sealing gaskets on doors and drawers can provide sealing by more than 90%. NewAge countertops are recommended to be installed by adding the silicon sealant during the assembling process. For more details, please refer to the installation manual.
Yes, all Signature Outdoor Kitchen cabinets have stainless steel height adjustable legs with Snap-fit toe kicks with integrated channel to install LED strips.
The legs can be adjusted by 1.2”.
No, the separate fiber cement panels are designed to be installed on the cabinets’ side and back faces to close off the cabinet enclosure, and to provide the surface to install the finishing material like the NewAge natural stack stone.
Two main widths of 18” and 36” for all the storage cabinets, sink cabinets, and false frame cabinets, three widths of 33”,36”, and 40” for the insert grill and pizza oven cabinets, 28” for the Kamado grill cabinet, and 16” for the side burner cabinet.
The 18” and 36” 3 drawer cabinets as well as the 28” Kamado cabinet have to be fixed to the ground using the included anti-tipping bracket. Please refer to the installation instruction for more details.
The farmhouse sinks are included with both the 18” and 36” sink cabinets, but the top-mounting faucet should be purchased and installed separately. The NewAge faucets or any other top-mounting outdoor rated faucet can be installed on the Signature Outdoor sink cabinets.
Yes, the Signature Outdoor sinks come pre-drilled for a mono-faucet. If another type of faucet is preferred, a metal hole saw will be required. Please follow the specific instructions provided by the faucet supplier when installing your faucet.
NewAge Signature Outdoor sinks are made from 304 grade stainless steel and are corrosion resistant. However, rust stains may form over time if the sink is not properly maintained, caused by deposits from water or foods. Scrubbing the stains with a mild cleanser or metal cleaner should solve this problem immediately. Be sure to clean in the same direction as the grain lines of the finish.
If you notice hard water spots on the surface of your sink, take the following steps to bring your sink back to its original condition.
    Apply clean water with a cleaning sponge and rub gently in the direction of the grain. If the mark won’t shift, it may be necessary to use a stainless steel cleaner, in which case apply the cleaner and rub gently.After cleaning it is important to rinse the stainless steel with clean fresh water and buff with a soft cloth. Remember to always rub with the grain, NEVER across as you will ruin the finish, and the steel can lose its shine. If you must use a scourer, use a plastic scrub pad with no metal content.
Yes, 304 grade Stainless steel withstands extreme hot and cold temperatures, along with sudden temperature changes.
NewAge Signature Outdoor sinks are cUPC certified, meeting US and Canadian plumbing requirements.
We do not recommend altering the sink in any way including drilling extra holes, it would compromise the structural integrity of the sink and doing so would void the warranty.
To prevent water spots & clouding, rinse and wipe the inside of the sink with a microfiber cleaning cloth after every use. For more thorough cleaning, use water and a mild liquid soap detergent (ammonia-free). Apply the cleaner with a soft sponge, then rinse with lukewarm water and pat dry with a microfiber cleaning cloth. Do not use cleaners containing any abrasive powders, bleach, ammonia, alcohol, or chlorine nor also abrasive pads, steel wool, or wire brushes when cleaning the sink. Using these will damage or wear down the sink surface.
Yes, Signature Outdoor Kitchen offers three different filler bracket kits for 33”, 36”, and 40” Signature grill cabinets which are designed to make the cabinets compatible with potential 3rd party grills. Please also see the Installation Manual of the 3rd party grill to confirm if there is any particular requirements for the cabinet or enclosure.
No, the Signature corner cabinets do not have any doors, but the space inside can be accessible through the cabinets next to them, since there is no divider panel in between.
The 18” and 36” false frame cabinets are designed to provide the space to install the fiber cement panels on the front face of the cabinet set, and so to apply the finishing material like natural stone on them. This is the advantage of Signature outdoor kitchen to allow having the stone finish on the front face of the set configuration using the false frame cabinets.
Yes, Signature Outdoor Kitchen offers the 24” fridge bracket kit which includes the Mounting bracket surface for the back fiber cement panel, two Stainless Steel sheets to close off the two exposed cabinet sides, the L support bracket for the countertop mounting, and the front horizontal bracket to fill the gap between the fridge and the countertop. For more details, please refer to the installation manual.
There are four fiber cement panel sizes 18”X34.7”, 28”X34.7”, 36”X34.7”, and 40”X34.7”. All the other required panel sizes should be cut and prepared using these four panel sizes.
12mm
All different surface finishing materials such as stone, ceramic tiles, wood panels, composite wood tiles, etc. can be installed on the NewAge fiber cement panels.
Yes, Stucco can be applied on the NewAge fiber cement panels.
The fiber cement panels are being installed on the exposed sides and back faces of the cabinet set via the 1 ¼” screws included in the cabinets hardware pack.
No, the pilot holes should be drilled through both the fiber cement panel and the cabinet frame using the M3.5 drill bit which is included in the cabinet’s hardware pack. Please refer to the installation manual for more details.
Yes, there is a pack of two stainless steel trim pieces designed specifically for finishing the Signature Outdoor Kitchen fiber cement panels’ exposed edges. For more details, please check the installation manual.
Natural stone – either travertine or marble
Save broken stones for areas that require cuts.
No, you must use mortar and a notched trowel
This stone is both natural and porous, if liquids come into contact with the stone, please clean as soon as possible.
Yes. Depending on where and when the stone is quarried, it can vary from stone to stone. We recommend mixing boxes during installation for an even look.
Yes. Please follow the directions on the bottom of the box.
Our stone is 100% natural quarried and cut stone.
There are several methods for installing on corners, the best way is to stagger the overhang of the stone in each direction to alternate exposed panel ends.
Stainless steel and Granite.
All standard Signature Outdoor Kitchen countertops are 25 ½” deep and 1 ¼” thick.
Two different types: 1) Standard countertops in 25.5” depth and different widths 2) 2-Tier bar shelf countertop in 2 different widths: 54” and 72” together with 14” deep bar shelf with overall height of 42” for the ergonomic bar seating.
Yes, both 90° and 45° Signature corner cabinets can have either stainless steel or granite countertops.
The Signature Outdoor Stainless steel countertops have the designated screws to be installed on the cabinet frames top mounting slots, and the Signature Outdoor granite countertops should be installed on the cabinet frames by using the silicon adhesive. For more details, please refer to the installation manual.
No, the Signature Outdoor Kitchen Granite countertops do not come pre-sealed.
For outdoor use, a sealed countertop is highly recommended. A sealed countertop will reduce the risk of surface stains and damages. The sealed granite will be easier to maintain as well.
Signature Outdoor Kitchen Granite countertops are easy to maintain. Using a clean damp cloth, wipe any spills as soon as possible and avoid using abrasive scrubbing tools.
NewAge Signature Outdoor Kitchen Granite countertops are temperature resistant; this means that they can withstand the heat of pots and pans without damage. (It takes 80 to 90°C difference within the granite countertop to cause enough thermal stress to cause it to crack. If you heat a piece of granite uniformly, it will take many hundreds of degrees before any problems arise.)
Granite is a hard stone, so using a kitchen knife on the granite countertop surface is unlikely to result in scratches. While knives will not scratch the granite stone, cutting directly on the countertop is not recommended. Acidic substances found in many foods can potentially penetrate the stone and cause discoloration.
Granite is a natural stone that will fade if it is left out in direct sunlight over the course of several years. Fading in an interior setting is less common, as UV rays from indoor lights are much less corrosive than sunlight.
No, once the lights are trimmed they cannont be rejoined, so be sure to measure well prior to cutting.
No, they are white only
Every kit contains 6m of lights
The power adapter and LED lights are water resistant, but the remote and receiver are not. Be sure to store them in a dry location.
No, the power adapter puts out enough power to allow for maximum 6m of lighting, for greater distances, please use a second lighting kit.
You can mount the power supply and RF receiver off the ground in a dry location using the provided 3M tape. Do not submerge the components in water.
Around six 36in cabinets or thirteen 18in cabinets.
On the front face of the toe kick, close to the upper trim.
All the covers are made of outdoor rated 900D polyester coated TPU (elastic piece dyed polyester) fabric.
Yes, the Signature Outdoor Kitchen Covers are waterproof if they are properly assembled as per our Installation Manual
The Signature Outdoor Kitchen covers are weather resistant, however, it may slightly be faded in the strong sunshine for a long period of time
No, the Signature Outdoor Kitchen covers are made of separate cover pieces which are being attached together to build the different cover configurations for the different possible cabinet sets. The cover pieces are being connected via Velcro and fixing buttons.
The integrated Bungee strap is used across all the cabinet covers to ensure the cover stays in place and is tightly fitted to the cabinet sets.
Air vents are provided in the front face of the cover pieces.
These easily wipe clean with light soap and water. These are not machine washable.
When the Signature Outdoor Kitchen is installed, operated, and maintained according to the instructions, NewAge provides a limited warranty of between 1-15 years for some items. Please read through the Signature Outdoor Kitchen Warranty for more info and contact our Customer Service team at 1-877-306-8930 option 2, in case of having any additional questions or inquiries.

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