If your order is damaged, please follow the steps below:
1. Open up all the products and inspect them for damages.
2. Please use the Replacement Form to complete the product damage form.
3. In the form, please include the following:
– Order number
– Brief description of the damaged unit(s)
– Pictures of the damages
4. After the form is submitted an automated email with a case ID will be sent and one of our customer service specialists will reach out to you in regards to a resolution.
If you require immediate assistance please call us at 1-877-306-8930 option 4 and please reference your case ID.