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If a Customer receives damaged or defective Product purchase through a NewAge Website, please contact NewAge by phone or via e-mail within five (5) days of delivery. If you do not contact NewAge within five (5) days of delivery, you cannot return damaged or defective Product.
All returns are subject to approval by NewAge Products and may be denied if the product has been opened or used and is not in the original condition that it was received.
We will provide free return shipping if your return is the result of our sending you damaged, defective, or incorrect Product. In all other cases, you are responsible for your own shipping and handling if you return Product to us.
A refund or credit, if/as applicable, and email confirmation, will be issued within thirty (30) days of our receipt of your returned Product. Any refund / credit will be in the same form of payment originally used for your purchase. Refunds/Credits for gifts returned will be issued to the original purchaser.
Regrettably, shipping and handling fees are non-refundable.