Return Policy & Warranty Information

Return Policy

If you are not completely satisfied with your NewAge Products purchase, please contact our Support Team at 1.877.306.8930 or support@newageproducts.com

All returns are subject to approval by NewAge Products and may be denied if the product has been opened or used and is not in the original condition that it was received
Returns through shopnewage.com are subject to a 20% restocking fee
No returns after 120 days of receiving your order will be accepted
We will not accept returns of individual components purchased as part of a set or bundle
Products being returned must be properly packaged for pickup, and securely placed on a pallet where possible
Refunds will be issued based on the original method of payment

Warranty

We are confident in the quality of our products and all of our items are covered by warranties. Below you'll find all of our warranty information.

CABINET WARRANTY

All products must be installed, operated, and maintained in accordance with the instructions included with the products. If a product is properly installed, operated, and maintained fails to meet the below limited warranty, NewAge Products, Inc (“NewAge”) will replace the defective product or parts.

Subject to the limitations and disclaimers set forth below or in other product documentation, NewAge warrants to the initial customer that (1) product finishes will be free from defects for three years following purchase, (2) drawer slides will be free from defects for two years following purchase, and (3) the overall structural integrity of the product (not including finishes or drawer slides) will be free from defects for ten years following purchase.

Customer must pay for shipping costs associated with any replacement product or parts. This limited warranty is limited to product replacement only. In no event will NewAge be liable for special, indirect, or consequential damages.

This limited warranty is available to the initial purchaser only and is not transferable. Proof of purchase and additional information regarding the defect may be required at NewAge’s discretion. The warranty is made only to products sold in the continental United States, Canada, and the United Kingdom.

GRILLS AND DUAL SIDE BURNERS WARRANTY

All products must be installed, operated, and maintained in accordance with the instructions included with the products. If a product is properly installed, operated, and maintained; and fails to meet the below specified warranty, NewAge Products, Inc (“NewAge”) will replace the defective product or parts.

Newage is proud to offer a complete product warranty for a period of (one year from the date of purchase). Subject to the limitations and disclaimers set forth below or in other product documentation, NewAge provides the following additional warranties to the initial customer;

This warranty is limited to product replacement only. In no event will NewAge be liable for special, indirect, or consequential damages.

This warranty is available to the initial purchaser only and is not transferable. Proof of purchase and additional information regarding the defect may be required at NewAge’s discretion. The warranty is made only to products sold in the United States, Canada.

HOMEBAR WARRANTY

Service calls to correct the installation of any NewAge products or to instruct you how to use or install them.
Damage resulting from products damaged by accident, misuse, abuse, fire, flood, improper installatinion, acts of God, neglect, modification or mishandling.
Products damaged by improperly loading beyond the specified maximum weight capacity outlined in the instrutions provided with the product.
Repairs or replacement when your product is used in other than normal, single-family household use, such as a commerical environment, or handled in anyway inconsistent with the installation instructions included with the product.
Surfaces damaged due to chemcal interaction.
Replacement parts for NewAge products outside Canada or United States.
Loss of product contents due to theft, fire, flood, accident or acts of God.
Shipping or freight fees to deliver replacement products or to return defective products.
Any labor costs during the limited warranty period.

ALL OTHER WARRANTIES DISCLAIMED

NEWAGE PRODUCTS INC. WILL NOT PAY FOR:

Service calls or labor costs.
Damage resulting from products damaged by accident, misuse, abuse, fire, flood, improper installatinion, acts of God, neglect, modification or mishandling.
Products damaged by accident, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, improper maintenance or cleaning, modification, mishandling or not following care instructions.
Products damaged by improperly loading beyond the specified maximum weight capacity outlined in the instructions provided with the product. Defects results from use in excess of normal residential use.
Cosmetic damage that occurs after customer purchasing the product, including scratches, dings, dents, corrosion, or stains in the material that does not affect the structural or functional capability of the product.
Loss of product contents.

OTHER NOTES TO CONSUMER:
Discoloration due to the high heat, for example beside a grill, is a trait of stainless steel and is not covered. Surface rust resulting from acid rain or environmental chemicals are not covered. (Please see maintenance information to combat surface rust). NewAge outdoor powder coated finishes are designed to withstand weathering and are UV stable.

The 304 stainless steel material used in the construction of NewAge Outdoor Kitchen Cabinets is highly rust resistant, however, chlorine in the air from swimming pools or the salt from sea air may cause surface rust to appear and even create some pitting corrosion if left on the product. We strongly recommend a suitable maintenance tested product. We suggest cleaning all stainless steel surfaces at least every two weeks to keep your cabinets in prime condition. The chemical reaction from salt is easy to prevent however it is more difficult when left on the surface.