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I Purchased from Another Retailer returns, refunds and replacements Wayfair

How do I return my order?

Please contact Wayfair directly for assistance.


I Purchased from Another Retailer returns, refunds and replacements Wayfair

What is the refund policy?

Please contact Wayfair directly to determine the refund policy.


I Purchased from Another Retailer returns, refunds and replacements Wayfair

I received my order and I noticed damages or I was missing pieces

Please contact Wayfair directly if you notice any damages or you are missing parts from your order.

Please ensure you have unpacked all of your items as NewAge Products nests our items for shipping. If you have determined you are missing units, please provide Wayfair with the item numbers on the boxes you received with your delivery.


I Purchased from Another Retailer returns, refunds and replacements Wayfair

How do I order parts under warranty?

For any warranty request, please follow the steps below and our customer service team will be more that happy to assist you.

1. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following on your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

2. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.