TOP

Orders, Shipping and Tracking

My Account

How Do I Reset Password?

1. Go to shopnewage.com

2. Select the  icon in the top right hand corner.

3. In the LOGIN window, click on Forgot password?

4. In the RESET YOUR PASSWORD window, enter your e-mail address and click on SUBMIT.

 


Shipping

What are Lead Times?

The lead time will be listed on the product order page. If an item is in stock our lead time is 1-3 weeks for delivery unless stated otherwise


Shipping

What are the Shipping Costs?

Any orders placed on shopnewage.com include free shipping. Some restrictions may apply.


Shipping

What is a Split Order?

A split order is when we have to ship an order from multiple warehouses. In most cases this is because we have a shortage of stock. Newage Products will provide you with multiple tracking numbers if your order is coming in multiple shipments.


Shipping

What if my Order is Lost?

Lost shipment issues, please contact customer service at 1-877-306-8930 option 4 or email support@newageproducts.com.


Shipping

What if my Shipment is Delayed?

Delayed shipment issues, please contact customer service at 1-877-306-8930 option 4 or email support@newageproducts.com.


Orders

What if my order is Backordered or out of stock?

The lead times are listed for each item on the order page. For any items that are backordered or out of stock, the lead times will be extended. Only an item which is in stock will be listed with a lead time of 1-3 weeks


Orders

What is my Order History?

Order history will be displayed under the account details


Orders

How Do I Change my Order?

Please contact our customer service team at 1-877-306-8930 option 4 to change order.


Orders

How Do I Change my Address?

Please contact our customer service team at 1-877-306-8930 option 4 or email support@newageproducts.com to change an address.


Orders

What are My Payment Options?

Shop Newage only accepts Visa or Mastercard


Orders

How Do I Cancel My Order?

Please contact our customer service team at 1-877-306-8930 option 4 or email support@newageproducts.com to cancel an order.


Returns Refunds Replacements-1

What is the Refund Policy?

As long as the product is in the original packaging and the boxes remain on a pallet the order can be returned at anytime. Newage covers the cost of the returns


Returns Refunds Replacements-1

Replacement Form

Please fill out the Replacement Form



Pricing

Customize Orders

Please contact our sales team at 1-877-306-8930 option 2 and they would be delighted to assist you with the order.


Pricing

Price Matching

Newage Products does not price match, please contact our sales team at 1-877-306-8930 option 2 for any questions.


Loyalty Program

How Do I Create An Account?

1. Go to shopnewage.com

2. Select the  icon in the top right hand corner.

3. In the LOGIN window, click on Don’t have an account?

4. In the CREATE AN ACCOUNT window, enter your first and last name, your e-mail address and a password.

5. Ensure you review the term of use and click on the check box to confirm.

6. Click on CREATE ACCOUNT


Loyalty Program

How Do I Access My Points?

When customers log into their account the balance of their points will be reflected on the page


Shipping

Will I receive notifications of my delivery?

An email notification will be received once the order is shipped. If the order is being delivered with a freight company the carrier will call the customer to arrange a delivery date.


Bold Series Home Bar Outdoor Kitchen Performance Performance Plus Pro Series Versarac

How to Install?

Please refer to the installation guides provided online, you can view the instructions by selecting on the item and selecting guides


Returns Refunds Replacements-1

What is the Warranty?

Each item has a warranty section listed on the installation instructions online, you can view the instructions by selecting on the item and selecting guides


I Purchased from ShopNewage My Account

How do I activate my account?

1. Go to uk.shopnewage.com

2. Select the  icon in the top right hand corner.

3. In the LOGIN window, click on Don’t have an account?

4. In the CREATE AN ACCOUNT window, enter your first and last name, your e-mail address and a password.

5. Ensure you review the term of use and click on the check box to confirm.

6. Click on CREATE ACCOUNT

 


Bold Series

Installation Services

Please visit https://shopnewage.com/pages/installation_services


Bold Series

Report Missing Hardware

Please visit http://newageproducts.com/replacement


Bold Series

Request Touch-up Paint

Please reach out to our customer service team at 1-877-306-8930 x 4 or email support@newageproducts.com


Bold Series

Gauge of Steel

24 Gauge Steel


Performance

Gauge of Steel

24 Gauge


Performance Plus

Gauge of Steel

Doors 19 G / Frame 18 G


Pro Series

Gauge of Steel

18 Gauge




Bold Series

Prepare Your Space

Please reach out to our sales team at 1-877-306-8930 x 2


Bold Series

Upgrade Your Set

Please reach out to our sales team at 1-877-306-8930 x 2


Bold Series

Parts For Your Products

Go to newageproducts.com and under the contact us tab select product replacement. Please fill out all the necessary information and include pictures


Bold Series

Specs and Dimensions

For information on product specs and dimensions please visit the Bold Series page.


Pro Series

Specs and Dimensions

For information on product specs and dimensions please visit the Pro Series page.




Versarac

Specs and Dimensions

For information on product specifications and dimensions please visit the VersaRac page.


Outdoor Kitchen

Specs and Dimensions

For information on product specifications and dimensions please visit the Outdoor Kitchen page.


Home Bar Video Resources

Specs and Dimensions

For information on product specifications and dimensions please visit the Home Bar  page.


Top 10 Most Common Questions

Does the product get delivered inside my home?

For items being delivered with a freight carrier NewAge Products offers a curbside delivery, meaning the driver will leave the product at the end of the driveway. We recommend having two able bodied people there at the time of delivery to move the product into your location.


Top 10 Most Common Questions

What is the difference between a light adapter and a connector?

The LED light adapter is a light strip that is accompanied by our LED light connector. The light adapter is the main power source which plugs directly into the outlet, the connector cable is also a light strip. This strip plugs directly into the adapter, an adapter can hold up to 3 connector lights.


Top 10 Most Common Questions

Where are your products manufactured?

All of our products are manufactured in China and designed in Canada.


Top 10 Most Common Questions

Do you customize cabinets?

Newage does not customize cabinets. We do offer a wide variety of sets which fit the vast majority of spaces. Please contact one of our designers to learn more at 1-877-306-8930 option 2.


Top 10 Most Common Questions

What adapter do I need for the outdoor kitchen sink?

We recommend a 3/8″ x 1/2″ NPT adapter, however depending on your setup this may vary. Please contact our customer service team at 1-877-306-8930 option 4 for further assistance.


Top 10 Most Common Questions

What is the difference between your garage cabinets?

Refer to our Garage Cabinet Comparison Chart to see the difference between our product series.


Top 10 Most Common Questions

Do you price match other retailers?

NewAge Products does not price match.


Top 10 Most Common Questions

Do we have a showroom?

As we are an e-commerce company, we do not have any showrooms.


Top 10 Most Common Questions

I received my order and I noticed damages or I was missing pieces.

If your order is damaged, please follow the steps below:

1. Open up all the products and inspect them for damages.

2. Please use the Replacement Form to complete the product damage form.

3. In the form, please include the following:

– Order number
– Brief description of the damaged unit(s)
– Pictures of the damages

4. After the form is submitted an automated email with a case ID will be sent and one of our customer service specialists will reach out to you in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 option 4 and please reference your case ID.


Top 10 Most Common Questions

How do I track my order?

You should receive a confirmation email from NewAge Products. The email will contain a copy of your invoice/purchase and a tracking number that you can use to track the status of your order. Enter this order number on our track shipment page to find out your package(s) status.


Home Bar

How do I know that I am getting good value?

We encourage you to shop around and compare prices, quality, product warranty, and customer service with other cabinet manufacturers. We are confident you will discover that our products are of high quality and at a price that is difficult to beat. We offer top-notch customer service and One Year warranty which is among the best in North America.



Home Bar

How can I get replacement hinges, drawer slides, etc.?

Please contact the retailer you purchased from, or contact NewAge Products for assistance with ordering replacement parts for your cabinetry.


Home Bar

How long is the warranty?

The current warranty is a Manufacturer One Year Limited Warranty which begins on the initial date of purchase. Valid for the original homeowner only.


Home Bar

Can I customize Home Bar cabinetry to meet my unique needs?

Your NewAge Products Home Bar cabinets are fully finished with 24″ and 16″ depths. The fully assembled modular cabinets can be arranged to suit your needs. At this time, only white shaker doors are available.


Outdoor Kitchen

How are these cabinets shipped?

The cabinets are shipped via local delivery carrier. Once you place your order with your home improvement dealer or through NewAge Products directly you will receive details regarding your order, including a shipping tracking number. To track your shipment, please visit http://newageproducts.com/track-shipment.


Outdoor Kitchen

Are these cabinets easy to install?

They are very easy to install. The fully assembled cabinets come packaged on a pallet to your home. Once you remove the packaging, all you need to do is attach the feet, place it where you want it, bolt the cabinets together, and place the tops on.


Outdoor Kitchen

What kind of grill should I use?

The Insert Grill Cabinets fits most 28″ to 40″ insert grills, as we offer two sizes in our Insert Grill Cabinets; 33″ and 40″


Outdoor Kitchen

How do these cabinets weather? Are they really weather-proof?

NewAge Products Outdoor Kitchen cabinets are designed with a front overlap seal to protect against rain. The doors and drawers close to a 2mm gap to prevent leaves and snow from getting inside.


Outdoor Kitchen

Will these cabinets support heavy countertops like granite or concrete tops?

Absolutely!


Outdoor Kitchen

What maintenance is required?

If you live in a coastal area or will have the cabinet next to a chlorine pool, washing your cabinets with fresh water and a mild detergent every two weeks will keep the cabinets from weathering. Outside of coastal areas, cleaning the cabinets every three months will suffice. For terms of warranty, please visit www.newageproducts.com/outdoor-kitchen-limited-warranty/


Versarac

“Title”?

The VersaRac needs to be installed into your ceiling joists/wall beams (cannot be installed into engineered joists or steel beams). If your joist spacing is not 48″, 72″ or 96″ apart than you need to span a joist hanger. If your ceiling is finished with drywall, installing a joist with joist hangers will require cutting a hole in the drywall.

Versarac

The instructions show 3 holes in the ceiling mount but they have 4 holes?

You are able to mount the upright vertical post as long as it is the middle of the bolts.

Versarac

What are the adjustment sizes

The heights are as follows: 1-inch to 18-inches or 27-inches to 42-inches.


Versarac

Can I install this product parallel to the beam?

Our recommendation is to contact a local contractor or purchase an installation on our website and one of our installation experts will be happy to help you.


Versarac

Can the 4’ x 8’ Versarac be adjusted in size to a 4’ x 4’?

The Overhead Rack (Versarac) can be adjusted to only 4×6 and 4×8.This cannot be staggered. Insert Versa Rac guide here.


Bold Series Performance Performance Plus Pro Series

The doors/drawers do not close properly?

“The cabinets must be leveled and squared, please ensure this by adjusted the levels on the feet and adjust the hinges if possible. If this does not rectify the problem, please follow

1. Please use the link to complete the product damage form.
2. Please include the following:
– order number
– brief decryption of the damaged units
– Pictures of the damages
3. After the form is submitted an automated email with the case ID will be sent to your email and one of our customer service specialists will reach out to you in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 option 4 and please reference your case ID. “


Bold Series Performance Performance Plus Pro Series

Upon delivery I am missing cabinets?

“There can be a couple reasons for this:
1. The cabinets are nested inside a locker or base for shipping purposes.
2. The order may be shipped from multiple locations which is known as a Split Order.

To confirm if your order is a Split Order, please review your order confirmation e-mail.

If the cabinets are not nested and is not a split order, please reach out to our customer service team
1. Open up all products and inspect them
2. Please use the link to complete the product replacement form
3. Please include the following:
– order number
– brief decryption of missing pieces
4. After the form is submitted an automated email with the case ID will be sent to your email and one of our customer service specialists will reach out to you in regards to a resolution.
If you require immediate assistance please call us at 1-877-306-8930 option 4 and please reference your case ID.


Bold Series Performance Performance Plus Pro Series

Is it possible to have all the locks the same?

The tool base lock has a different key mechanism than the other units, the key will always be different than the other cabinets.


Bold Series Performance Performance Plus Pro Series

I have lost my key for the tool cabinet or it is locked and cannot open it?

Please reach out to our customer service team at: support@newageproducts.com, fill out our Replacement Form, or call us at 1-877-306-8930 option 4. Please have your order number readily available.


Bold Series Performance Performance Plus Pro Series

My lock on the cabinet is too short?

A shelf needs to be placed centrally in the cabinet so when the lock is engaged, the latch hooks to the bottom lip of the shelf.


Bold Series Performance Performance Plus Pro Series

Am I able to substitute cabinets?

The cabinets do come as a bundle package and are not able to be substituted. You may purchase additional cabinets from certain online retailers or via shopnewage.com


Bold Series Performance Performance Plus Pro Series

Can I purchase more locker, wall cabinet or base cabinet shelves?

Yes, additional shelves for any of our garage cabinets can be found in the Garage Solutions section under accessories.


Bold Series Performance Performance Plus Pro Series

Are the doors adjustable?

Yes, however only the The Performance Plus has a 6 way adjustable European hinge. All other cabinets (Pro, Bold, Performance Series) do not have adjustable hinges


Bold Series Performance Performance Plus Pro Series

What can I clean the Stainless Steel with?

To clean the cabinets you can use a soft cloth with soap and water.


Bold Series Performance Performance Plus Pro Series

The cabinets are stuck inside the locker, how do I get them out?

You can easily remove the doors by following step by step instructions that are located in the manual as each step may vary based on model. Please see the video here for further details.


Bold Series Performance Performance Plus Pro Series

The tool drawer is locked and the key is inside?

The lock can be disengaged by turning the cabinet upside down, however if the tool drawer does not disengage please contact customer support.


Bold Series Performance Performance Plus Pro Series

Are we able to alter configuration of the cabinets

Yes, however be aware that depending on the configuration that you would like to complete you may need to purchase extra brackets to support the work top.


Test I purchased from SNA


I Purchased from ShopNewage My Account

I made a purchase as a guest and I’d like to create an account

To create an account on ShopNewAge:
1. Go to uk.shopnewage.com
2. Select the ACCOUNT  icon in the top right hand corner.
3. In the LOGIN window, click on DON’T HAVE AN ACCOUNT?
4. In the CREATE AN ACCOUNT window, enter your first and last name, your e-mail address and a password.
5. Ensure you review the terms of use and click on the check box to confirm.
6. Click on CREATE ACCOUNT


I Purchased from ShopNewage Loyalty Program My Account

How do I access my Loyalty Program points?

1. Go to uk.shopnewage.com
2. Select the ACCOUNT  icon in the top right hand corner and LOGIN to your account.
3. Your Loyalty Program points will be reflected under account details.


I Purchased from ShopNewage Loyalty Program My Account

How do I become a Loyalty Program member?

To become a member of our Loyalty Program: Click here 


I Purchased from ShopNewage My Account

How do I reset my password?

1. Go to uk.shopnewage.com
2. Select the ACCOUNT  icon in the top right hand corner.
3. In the LOGIN window, click on FORGOT PASSWORD?
4. In the RESET YOUR PASSWORD window, enter your e-mail address and click on SUBMIT.


I Purchased from ShopNewage My Account

How can I update my account?

1. Go to uk.shopnewage.com

2. Select the ACCOUNT   icon in the top right hand corner

3. In the LOGIN window, enter your email address and password associated to your account? If you forgot your password, click on FORGOT PASSWORD?
4. In the ACCOUNT DETAILS section, click on ADD NEW ADDRESS and click on edit.
5. Enter you new address, click on the SET AS DEFAULT check box and click on UPDATE ADDRESS.


I Purchased from ShopNewage My Account

I made a purchase as a guest and I’d like to create an account

To create an account on ShopNewAge:
1. Go to uk.shopnewage.com

2. Select the ACCOUNT  icon in the top right hand corner.

3. In the LOGIN window, click on DON’T HAVE AN ACCOUNT?
4. In the CREATE AN ACCOUNT window, enter your first and last name, your e-mail address and a password.
5. Ensure you review the terms of use and click on the check box to confirm.
6. Click on CREATE ACCOUNT


I Purchased from ShopNewage Orders, Shipping & Tracking

What major credit cards do you accept?

Shop NewAge only accepts the following credits cards:
– Visa
– MasterCard
– Financing options are available in the US through Affirm. Click here for further details


I Purchased from ShopNewage Orders, Shipping & Tracking

How do I cancel my order?

For cancellation requests, please reach out to our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.


I Purchased from ShopNewage Orders, Shipping & Tracking

Does NewAge Products price match retailers?

Newage Products does not price match items from our retailers.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

How do I track my order?

Please contact Amazon directly.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

I received my order and I noticed damages or I was missing pieces

Please contact Amazon directly.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

I received my delivery and I seem to be missing some cabinets

If you received your delivery and seem to be missing units, there may be a couple of reasons for this:
1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet.
2. The order may be shipped from multiple warehouses which is known as a split order.

To confirm if your order is a split order or if you require further assistance, please contact Amazon directly.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

Will I receive notifications of my delivery?

Once your order ships, you will receive a Shipping Confirmation email, if you provided an email address when you placed your order, that will include tracking information along with a link to the Track your package page. If the order is being shipped with a freight carrier, a delivery appointment will be scheduled prior to the delivery.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

How long will it take to receive my product?

The time it takes to receive your product is depending on the type of shipping.
Standard lead time for Freight is 1 – 3 weeks.
Standard lead time for parcel (UPS, FedEx or Canada post) is 3-5 days.

To check availability please go to uk.shopnewage.com and the lead time will be reflected on the product page.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.
Common causes for delays include:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

If your shipment has surpassed the above mentioned lead time, please reach out to Amazon directly for further assistance.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

Do you deliver to my area?

In order to determine if shipping for a particular product is available to your area, please visit the product detail page on Amazon’s website and enter your postal code or zip code.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

How do I change my order or change my address?

Please contact Amazon directly to identify if there can be any changes made to your order or to change your address.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

What should I expect when receiving my delivery?

Please contact Amazon directly on delivery expectations.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

What major credit cards do you accept?

Please contact Amazon directly to determine what credit cards are accepted.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

Do you offer financing/monthly payment plan options?

Please contact Amazon directly to determine if they have Financing options.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

I have a tax exemption certificate

Please contact Amazon directly to determine if they have a Tax Exemption policy.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

How do I cancel my order?

For cancellation requests, please reach out to Amazon directly. Please have your order number available.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

I just purchased an item and it went on sale, will you match the price?

Please contact Amazon directly to determine if they have a price match policy.


I Purchased from ShopNewage Orders, Shipping & Tracking

I have a tax exemption certificate

For any tax exemptions, please email your tax exemption certificate to info@newageproducts.com.


I Purchased from ShopNewage Orders, Shipping & Tracking

I just purchased an item and it went on sale, will you match the price?

NewAge Products will match any sale price advertised on uk.shopnewage.com within 30 days of the original purchase date.


I Purchased from ShopNewage Orders, Shipping & Tracking

Do you offer financing/monthly payment plan options?

Shop Newage offers Affirm which is an easy monthly payment option over a 3, 6 or 12 month period. Only available in US.

To learn more about Affirm, click here.


Amazon I Purchased from Another Retailer returns, refunds and replacements

I received my order and I noticed damages or I was missing pieces.

Please contact Amazon directly if you notice any damages or you are missing parts from your order.

Please ensure you have unpacked all of your items as NewAge products nests our items for shipping. If you have determined you are missing units, please provide Amazon with the item numbers on the boxes you received with your delivery.


Amazon I Purchased from Another Retailer returns, refunds and replacements

What is the refund policy?

Each of our retailers have a different refund policy, please reach out to the Amazon directly and they will assist you with the refund policy.


Amazon I Purchased from Another Retailer returns, refunds and replacements

How do I return my order?

Each of our retailers have a different return policy, please reach out to the Amazon directly and they will assist you with the return policy.


Amazon I Purchased from Another Retailer returns, refunds and replacements

How do I order parts under warranty?

Please contact Amazon directly for assistance on warranty parts.


I Purchased from ShopNewage Orders, Shipping & Tracking

Where can I find my order history?

Please follow the steps below to view the order history:
1. Go to uk.shopnewage.com
2. Select the ACCOUNT  icon in the top right hand corner and LOGIN to your account.
3. Your Order History will be reflected beside your account details.


I Purchased from ShopNewage Orders, Shipping & Tracking

How do I know the product is out of stock?

For any items that are out of stock, it will be indicated next to the quantity and you will not be able to add the product to your cart.

Standard lead time is 1 – 3 weeks. However, certain items may be subject to extended lead times and will be reflected on the specific product page at the time of purchase.


I Purchased from ShopNewage Orders, Shipping & Tracking

What is a split order?

A split order is when an order is shipped from multiple warehouses. In most cases this is because there is a shortage of stock. NewAge Products will provide multiple tracking numbers if the order is coming in multiple shipments.


I Purchased from ShopNewage Orders, Shipping & Tracking

What should I expect when receiving my delivery?

Please review the delivery checklist you receive in the email with your product tracking number. You can also view the following videos:
1. Preparing for Delivery
2. If you purchased:
i. Garage Cabinets
ii. Outdoor Kitchen
iii. Home Bar

Please note our deliveries via freight are curbside only.


I Purchased from ShopNewage Returns Refunds, Replacements

How do I order parts under warranty?

For any warranty request, please follow the steps below and our customer service team will be more that happy to assist you.

1. Complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

2. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


I Purchased from ShopNewage Orders, Shipping & Tracking

How do I change my order or change my address?

To ensure that changes can be made to your order, it is imperative you give us a call immediately. Please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative.
*Newage may not be able to accommodate the change depending on the request and the time of the request.


I Purchased from ShopNewage Orders, Shipping & Tracking

What is the shipping cost?

Orders placed on uk.shopnewage.com include free shipping. Some exclusions may apply, for more information, contact us at 1-877-306-8930 and select the option to speak with a Sales Representative.

Please note our deliveries are curbside only.


I Purchased from ShopNewage Returns Refunds, Replacements

What is the warranty?

The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product page. Please note that any modifications to the product will void the warranty.


I Purchased from ShopNewage Orders, Shipping & Tracking

My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.
– Common causes for delays include:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking  for up to date status.
o Ensure your address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.

Standard lead time for parcel (UPS, FedEx or Canada post) is 3 – 5 days.
– Common causes for delays:
o Unforeseen circumstances i.e. weather, accidents etc.
o Incorrect address
o Lost package

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking for up to date status.
o Ensure you address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.


I Purchased from ShopNewage Returns Refunds, Replacements

How do I return my order?

Please reach out to our returns team at: support@newageproducts.com or 1-877-306-8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.

In order to qualify for a full return, requests must be received in our office within 120 calendar days of the original delivery date. If you purchased a set, please note individual items cannot be returned or refunded.

Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving. Refunds will be issued back to the original method of payment.

*Please note, installed or used products will not be refunded.


I Purchased from ShopNewage Orders, Shipping & Tracking

How long will it take to receive my product?

The time it takes to receive your product depends on the shipping method.
Lead times for orders are 1-3 weeks.

To check availability please go to uk.shopnewage.com and the lead time will be reflected on the product page.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


I Purchased from ShopNewage Returns Refunds, Replacements

What is the refund policy?

In order to qualify for a full return, requests must be received in our office within 120 calendar days of the original delivery date. Please contact NewAge Products directly before returning your product at 1-877-306-8930 and a member of our returns department will assist you.

Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving. Refunds will be issued back to the original method of payment.

*Please note, installed or used products will not be refunded.


I Purchased from ShopNewage Orders, Shipping & Tracking

Will I receive notifications of my delivery?

Once the order ships, you will receive a Shipping Confirmation email that will include tracking information along with a link to the Track your package page. If the order is being shipped with a freight carrier, a delivery appointment will be scheduled prior to the delivery.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I received my order and I noticed damages or I was missing parts

If you notice any damaged or missing parts with your order, please make sure you complete the following steps:

1. Open up all the boxes and products and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I received my delivery and I seem to be missing some cabinets

If you received your delivery and seem to be missing some units, there may be a couple of reasons for this:

1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet.

2. The order may be shipped from multiple warehouses which is known as a split order. To confirm if your order is a split order, please review your order confirmation e-mail.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

Will I receive notifications of my delivery?

Once your order ships, you will receive a shipping confirmation email, if you provided an email address when you placed your order, that will include tracking information along with a link to the Track your package page. If the order is being shipped with a freight carrier, a delivery appointment will be scheduled prior to the delivery.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How long will it take to receive my product?

The time it takes to receive your product depends on the shipping method.
Lead times for orders are 1-3 weeks.

For product availability, please reach out to Costco directly.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.
– Common causes for delays:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking for up to date status.
o Ensure your address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.

Standard lead time for parcel (UPS, FedEx or Canada post) is 3 – 5 days.
– Common causes for delays:
o Unforeseen circumstances i.e. weather, accidents etc.
o Incorrect address
o Lost package

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking  for up to date status.
o Ensure you address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

Do you deliver to my area?

In order to determine if shipping for a particular product is available to your area, please visit the product detail page on the website and enter your postal code or zip code.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How do I change my order or change my address?

Please contact Costco directly to identify if there can be any changes made to your order or to change your address


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

What should I expect when receiving my delivery?

Please review the delivery checklist you receive in the email with your product tracking number. You can also view the following videos:
1. Preparing for Delivery
2. If you purchased:
i. Garage Cabinets
ii. Outdoor Kitchen
iii. Home Bar

Please note our deliveries via freight are curbside only.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

What is a split order?

A split order is when an order is shipped from multiple warehouses. In most cases this is because there is a shortage of stock. Newage Products will provide multiple tracking numbers if the order is coming in multiple shipments.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How do I know the product is out of stock?

If an item is out of stock it will be indicated on the product detail page on Costco’s website. In situations where the information is available, an estimated in-stock date will be displayed.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

What major credit cards do you accept?

Please contact Costco directly to determine what credit cards are accepted.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

Do you offer financing/monthly payment plan options?

Please contact Costco directly to determine if they have Financing options.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I have a tax exemption certificate

Please contact Costco directly to determine if they have a Tax Exemption policy.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How do I cancel my order?

For cancellation requests, please reach out to our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or you could email us at support@newageproducts.com. Please have your order number readily available.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I want to change my order

Please contact Costco directly to make any changes to your order.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I just purchased an item and it went on sale, will you match the price?

Please contact Costco directly to determine if they have a price match policy.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How do I track my order?

You can track an order by entering your order number on the Tracking Page. Refer to the following checklist and video to learn how to prepare for your upcoming delivery.


I Purchased from ShopNewage Returns Refunds, Replacements

Where can I access the Replacement Form?

The Replacement Form can be accessed here.

Make sure to include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages

After the form is submitted an automated email with a case ID will be sent and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.


I Purchased from ShopNewage Orders, Shipping & Tracking

I received my delivery and I seem to be missing some cabinets

If you received your delivery and seem to be missing units, there may be a couple of reasons for this:

1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet.

2. The order may be shipped from multiple warehouses which is known as a split shipment. To confirm if your order is a split shipment, please review your order confirmation e-mail.

If the missing cabinets are not nested in another cabinet or locker, or if you have verified that your missing cabinets, are not part of a split order, please make sure you complete the following steps:

1. Report the missing product by completing and submitting the Replacement Form  and make sure that you include the following in your form:
– Order number
– Brief description of the missing items

2. After the form is submitted an automated email with a case ID will be sent and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


I Purchased from ShopNewage Returns Refunds, Replacements

I received my order and I noticed damages or I was missing pieces.

If you notice any damaged or missing pieces with your order, please make sure you complete the following steps:

1. Open up all the boxes and products and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit/s or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


I Purchased from ShopNewage Orders, Shipping & Tracking

I received my order and I noticed damages or I was missing parts

If you notice any damaged or missing parts with your order, please make sure you complete the following steps:

1. Open all boxes and products, and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following in your form:

– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted, an automated email with a case ID will be sent, and one of our customer service specialists will reach out to you via e-mail or by phone to help resolve the issue.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


I Purchased from ShopNewage Returns Refunds, Replacements

How do I track my order?

You can track an order by entering your order number on the Tracking Page.  Refer to the following checklist and video to learn how to prepare for your upcoming delivery.


I Purchased from ShopNewage Orders, Shipping & Tracking

How do I track my order?

You can track an order by entering your order number on the Tracking Page.  Refer to the following checklist and video to learn how to prepare for your upcoming delivery.


Costco I Purchased from Another Retailer returns, refunds and replacements

I received my order and I noticed damages or I was missing parts

If you notice any damaged or missing pieces with your order, please make sure you complete the following steps:

For all other orders and your product is damaged or you are missing pieces, please follow the steps below:

1. Open up all the boxes and products and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form  and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit/s or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


Costco I Purchased from Another Retailer returns, refunds and replacements

What is the refund policy?

Please contact Costco directly to determine the refund policy.


Costco I Purchased from Another Retailer returns, refunds and replacements

How do I return my order?

Please reach out to our returns team at: support@newageproducts.com or 1-877-306-8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.

In order to qualify for a full return, requests must be received in our office within 120 calendar days of the original delivery date.

Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if possible. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving. Refunds will be issued based on the original method of payment.

*Please note, Installed or used products will not be refunded.


Costco I Purchased from Another Retailer returns, refunds and replacements

How do I order parts under warranty?

For any warranty request, please follow the steps below and our customer service team will be more that happy to assist you.

1. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

2. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.

– Common causes for delays include:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking for up to date status.
o Ensure your address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

Do you deliver to my area?

In order to determine if shipping for a particular product is available to your area, please visit the product detail page on the website and enter your postal code or zip code.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

How do I change my order or change my address?

Please contact Home Depot directly to identify if there can be any changes made to your order or to change your address.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

What should I expect when receiving my delivery?

Please review the below videos for delivery expectations:
1. Preparing for Delivery
2. If you purchased:
i. Garage Cabinets 
ii. Outdoor Kitchen
iii. Home Bar

Please note our deliveries via freight are curbside only.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

What is a split order?

A split order is when an order is shipped from multiple warehouses. In most cases this is because there is a shortage of stock. NewAge Products will provide multiple tracking numbers if the order is coming in multiple shipments.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

How do I know the product is out of stock?

Please contact Home Depot directly for product availability.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

What major credit cards do you accept?

Please contact Home Depot directly to determine what credit cards are accepted.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

Do you offer financing/monthly payment plan options?

Please contact Home Depot directly to determine if they have Financing options.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

I have a tax exemption certificate

Please contact Home Depot directly to determine if they have a Tax Exemption policy.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

How do I cancel my order?

For cancellation requests, please reach out to our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or you could email us at support@newageproducts.com. Please have your order number readily available.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

I want to change my order

Please contact Home Depot directly to make any changes to your order.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

I just purchased an item and it went on sale, will you match the price?

Please contact Home Depot directly to determine if they have a price match policy.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

How do I track my order?

You can track an order by entering your order number on the Tracking Page. Refer to the following checklist and video to learn how to prepare for your upcoming delivery.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

I received my order and I noticed damages or I was missing pieces

If you purchased a Versarac Overhead Storage Rack, please contact Home Depot directly and they will assist you further.

For all other orders and your product is damaged or you are missing parts, please follow the steps below:

1. Open up all the boxes and products and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted an automated email with a case ID will be sent and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

I received my delivery and I seem to be missing some cabinets

If you received your delivery and seem to be missing some units, there may be a couple of reasons for this:

1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet.

2. The order may be shipped from multiple warehouses which is known as a split order. To confirm if your order is a split order, please reach out to us at 1-877-306-8930 and select the option to speak with a Customer Service Representative.


Home Depot I Purchased from Another Retailer Orders, Shipping and Tracking

How long will it take to receive my product?

The time it takes to receive your product depends on the shipping method.
Lead times for orders are 1-3 weeks.

To check availability, please reach out to Home Depot directly.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


Home Depot I Purchased from Another Retailer returns, refunds and replacements

I received my order and I noticed damages or I was missing pieces

If you purchased a Versarac Overhead Storage Rack, please contact Home Depot directly and they will assist you further.

For all other orders and your product is damaged or you are missing pieces, please follow the steps below:

1. Open up all the boxes and products and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form  and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


Home Depot I Purchased from Another Retailer returns, refunds and replacements

What is the refund policy?

Please contact Home Depot directly to determine the refund policy


Home Depot I Purchased from Another Retailer returns, refunds and replacements

How do I return my order?

Please contact Home Depot directly to return your order.


Home Depot I Purchased from Another Retailer returns, refunds and replacements

How do I order parts under warranty?

For any warranty request, please follow the steps below and our customer service team will be more that happy to assist you.

1. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

2. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

What major credit cards do you accept?

Please contact Wayfair directly to determine what credit cards are accepted.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

Do you offer financing/monthly payment plan options?

Please contact Wayfair directly to determine if they have Financing options.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

I have a tax exemption certificate

Please contact Wayfair directly to determine if they have a Tax Exemption policy.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How do I cancel my order?

For cancellation requests, please reach out to Wayfair directly. Please have your order number available.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

I just purchased an item and it went on sale, will you match the price?

Please contact Wayfair directly to determine if they have a price match policy.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How do I track my order

Please contact Wayfair directly to track your order.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

I received my order and I noticed damages or I was missing pieces.

Please contact Wayfair directly if you notice any damages or you are missing parts from your order.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

I received my delivery and I seem to be missing some cabinets

If you received your delivery and seem to be missing some pieces, there may be a couple of reasons for this:

1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet.

2. The order may be shipped from multiple warehouses which is known as a split order. To confirm if your order is a split order or if you require further assistance, please contact Wayfair directly.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How long will it take to receive my product?

The time it takes to receive your product depends on the shipping method.
Lead times for orders are 1-3 weeks.

To check availability, please reach out to Wayfair directly.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.
Common causes for delays include:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

If your shipment has surpassed the above mentioned lead time, please reach out to Wayfair directly for further assistance.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

Do you deliver to my area?

In order to determine if shipping for a particular product is available to your area, please visit the product detail page on Wayfair’s website and enter your postal code or zip code.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How do I change my order or change my address?

Please contact Wayfair directly to identify if there can be any changes made to your order or to change your address.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

What should I expect when receiving my delivery?

Please contact Wayfair directly on delivery expectations.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

What is a split order?

A split order is when an order is shipped from multiple warehouses. Our order processing team will do everything possible to have the order sent in one delivery, however, there are circumstances that may cause a split order. In these scenarios, please expect multiple shipments that may be on seperate business days.

To determine if your order has been split, please reach out to Wayfair directly.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How do I know the product is out of stock?

If an item is out of stock it will be indicated on the product detail page on Wayfair’s website. In situations where the information is available, an estimated in-stock date will be displayed.


I Purchased from Another Retailer returns, refunds and replacements Wayfair

I received my order and I noticed damages or I was missing pieces

Please contact Wayfair directly if you notice any damages or you are missing parts from your order.

Please ensure you have unpacked all of your items as NewAge Products nests our items for shipping. If you have determined you are missing units, please provide Wayfair with the item numbers on the boxes you received with your delivery.


I Purchased from Another Retailer returns, refunds and replacements Wayfair

What is the refund policy?

Please contact Wayfair directly to determine the refund policy.


I Purchased from Another Retailer returns, refunds and replacements Wayfair

How do I return my order?

Please contact Wayfair directly for assistance.


I Purchased from Another Retailer returns, refunds and replacements Wayfair

How do I order parts under warranty?

For any warranty request, please follow the steps below and our customer service team will be more that happy to assist you.

1. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following on your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

2. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


I’m considering buying from Shopnewage Loyalty Program My Account

How do I access my Loyalty Program points?

1. Go to uk.shopnewage.com
2. Select the ACCOUNT  icon in the top right hand corner and LOGIN to your account.

3. Your Loyalty Program points will be reflected under account details.


I’m considering buying from Shopnewage Loyalty Program My Account

How do I create an account?

To create an account to access our Loyalty Program:
1. Go to uk.shopnewage.com
2. Select the ACCOUNT  icon in the top right hand corner.

3. In the LOGIN window, click on DON’T HAVE AN ACCOUNT?

4. In the CREATE AN ACCOUNT window, enter your first and last name, your e-mail address and a password.

5. Ensure you review the terms of use and click on the check box to confirm.

6. Click on CREATE ACCOUNT


I’m considering buying from Shopnewage Loyalty Program My Account

How does the Loyalty Program work?

For information on NewAge Product’s Loyalty Program, click here.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

How do I know the product is out of stock?

For any items that are out of stock, it will be indicated next to the quantity and you will not be able to add the product to your cart.

Standard lead time is 1 – 3 weeks. However, certain items may be subject to extended lead times and will be reflected on the specific product page at the time of purchase.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

What is the shipping cost?

Orders placed on uk.shopnewage.com include free shipping. Some exclusions may apply, for more information, contact us at 1-877-306-8930 and select the option to speak with a Sales Representative.

Please note our deliveries are curbside only.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

How long will it take to receive my product?

The standard lead time is 1 – 3 weeks.
To check availability please go to uk.shopnewage.com and the lead time will be reflected on the product page.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

When do you charge my credit card?

Once an order is placed, your credit card will be charged immediately.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

Do you provide Design Services?

NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design page.

Makes sure to include your space dimensions and attach pictures of your space on the online form before you submit your request.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

What is the warranty?

The warranty is dependent on the type of product. To find out the warranty on a specific product, please refer to the product page. Please note that any modifications to the product will void the warranty.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

How can I place an order?

There are three ways to place an order on shopnewage.com:
1. Contact our sales team at 1-877-306-8930 and select the option to speak with a Sales Representative who would be happy to assist you.
2. Go to uk.shopnewage.com and checkout as a guest
3. Go to uk.shopnewage.com and create an account and join our Loyalty Program


I’m considering buying from Shopnewage Orders, Shipping & Tracking

Do the products come pre-assembled?

All products are pre-assembled except for the following products listed below. However, there is minor assembly of parts required on all products, such as adding legs, handles, etc.
– Bold 3.0 extra wide locker
– Performance 2.0 extra wide locker
– VersaRac


I’m considering buying from Shopnewage Orders, Shipping & Tracking

What should I expect when receiving my delivery?

Please review the delivery checklist you receive in the email with your product tracking number. You can also view the following videos:
1. Preparing for Delivery
2. If you purchased:
i. Garage Cabinets
ii. Outdoor Kitchen
iii. Home Bar

Please note our deliveries via freight are curbside only.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

Do you offer financing/monthly payment plan options?

ShopNewAge offers Affirm which is an easy monthly payment option over a 3, 6 or 12 month period. Only available in US.

To learn more about Affirm, click here.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

What major credit cards do you accept?

ShopNewage only accepts the following credits cards:
– Visa
– MasterCard
– Financing options are available in the US through Affirm. Please click here for further details


I’m considering buying from Shopnewage Product Pricing & Availability

Does NewAge Products price match retailers?

Newage Products does not price match items from our retailers.


I’m considering buying from Shopnewage Product Pricing & Availability

Can I modify a pre-existing set?

If you are purchasing cabinets in a set, the cabinets come as a bundled package and are not able to be substituted. However, you are able to purchase individual cabinets to create your own set configuration, or you may purchase additional cabinets from certain online retailers or via shopnewage.com.

Depending on the units, we may be able to accomodate a substitution, please contact us at 1-877-306-8930 and select the option to speak with one of our Sales Representatives.


I’m considering buying from Shopnewage Product Pricing & Availability

If I purchase now can I have it delivered at a later time?

To have your order delivered at a later time, contact us at 1-877-306-8930 and select the option to speak with a Sales Representative. We cannot accommodate all requests.


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

What are the dimensions of your products?

Dimensions for all of our products can be found on each of the product pages on our website.


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

What are the gauges of steel

Product details including gauges of steel can be found on the product pages on our website.


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

Is it possible to have all the locks the same?

The tool and base cabinet locks have a different key mechanism than the other units.


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

The cabinets are stuck inside the locker, how do I get them out?

You can easily remove the doors by following step-by-step instructions that are located in the product instruction guide. The steps may vary based on product and model.


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

My doors/drawers do not close properly

To ensure that your doors and drawers close properly, the cabinets must be leveled and squared on the floor by adjusting the leveling legs, and the hinges if necessary. If this does not rectify the problem, please complete the following steps:

1. Complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged units
– Pictures of the damages
2. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

What is the warranty?

All Garage Cabinets have a limited lifetime warranty. However, please note that any modifications to the product will void the warranty.


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

Is it possible to get touch-up paint for my products?

If you would like to make a request for touch-up paint for your products, please contact our customer service team at: support@newageproducts.com or call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

Am I able to reconfigure a set?

Yes, NewAge cabinets are modular therefore, the sets could be reconfigured. However, keep in mind the number and sizes of worktops included with your set. Depending on your desired configuration, you may need to purchase extra brackets to support the worktops.

You can also contact one of our Sales Representatives who would be happy to assist you with your order by contacting us at 1-877-306-8930 and select the option to speak with a Sales Representative.


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

Can I purchase more locker, wall cabinet or base cabinet shelves?

Yes, additional shelves for any of our garage cabinets can be found on uk.shopnewage.com


Garage Cabinets General Product Help Product Specs, Installation, Troubleshooting

Am I able to substitute cabinets?

If you are purchasing cabinets from Shop Newage we may be able to accommodate a substituion within a set.

Please contact us at 1-877-306-8930 and select the option to speak with a Sales Representative for further information.


Garage Cabinets Guides Product Specs, Installation, Troubleshooting

Where can I access installation manuals for my products?

For more information on installing your garage cabinets, you can refer to our assembly guides:
1. Pro 3.0 Series
2. Bold 3.0 Series
3. Performance 2.0 Series
4. Performance Plus 2.0 Series 

NewAge Products also offers installation services. Visit our website to learn more about our installation services options.



Garage Cabinets Installation Services Product Specs, Installation, Troubleshooting

Plan your garage

NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design page.

Makes sure to include your space dimensions, and attach pictures of your space on the online form before you submit your request.


General Product Help Home Bar Product Specs, Installation, Troubleshooting

Is it possible to get touch-up paint for my products?

If you would like to make a request for touch-up paint for your products, please contact our customer service team at: support@newageproducts.com or call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.


General Product Help Home Bar Product Specs, Installation, Troubleshooting

Am I able to alter configuration of the cabinets?

Yes, you can alter the configuration of your cabinets, however, keep in mind the number and sizes of countertops included with your set when repositioning the individual units.


General Product Help Home Bar Product Specs, Installation, Troubleshooting

Can I customize Home Bar cabinetry to meet my unique needs?

NewAge Products does not customize cabinets, our cabinets come fully-assembled. However, our Home Bar cabinets are offered in multiple colours, and are modular so they can be arranged in a configuration that suits your style and space.

NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design page.


General Product Help Home Bar Product Specs, Installation, Troubleshooting

Am I able to substitute cabinets?

If you are purchasing cabinets from Shop Newage we may be able to accommodate a substituion within a set.

Please contact us at 1-877-306-8930 and select the option to speak with a Sales Representative for further information.


General Product Help Home Bar Product Specs, Installation, Troubleshooting

I have lost my key for one of my cabinets, or my cabinet is locked and I cannot open it

Please reach out to our customer service team at: support@newageproducts.com

Please click the Replacement Form or call us at 1-877-306-8930 and select the option to speak with one of our Customer Service representatives. Please have your order number readily available.


General Product Help Home Bar Product Specs, Installation, Troubleshooting

What is the warranty?

All Home Bar cabinets, have a 1 year warranty. However, please note that any modifications to the product will void the warranty.


Guides Home Bar Product Specs, Installation, Troubleshooting

Where can I access installation manuals for my products?

For more information on installing your Home Bar cabinets, you can refer to our assembly guide.


Home Bar Installation Services Product Specs, Installation, Troubleshooting

I need help installing my product

Please refer to the assembly guides and for your Home Bar cabinets.

NewAge Products also offers installation services. Visit our website to learn more about our installation services options.


Home Bar Installation Services Product Specs, Installation, Troubleshooting

Plan your space

NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design page.

Makes sure to include your space dimensions and attach pictures of your space on the online form before you submit your request.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

What are the dimensions of your products?

Dimensions for all of our products can be found on each of the product pages on our website.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

Will these cabinets support heavy countertops like granite or concrete tops?

Yes, the cabinets will support granite or concrete tops.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

How do these cabinets weather? Are they really weather-proof?

NewAge Products Outdoor Kitchen cabinets are designed with a front overlap seal to protect against rain, and the doors and drawers close to a 2mm gap to prevent leaves and snow from getting inside.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

Am I able to alter the configuration of the cabinets?

Yes, Newage cabinets are modular therefore, the sets could be reconfigured. However, keep in mind the number and sizes of worktops included with your set. Depending on your desired configuration, you may need to purchase extra brackets to support the worktops.

You can also contact one of our Sales Representatives who would be happy to assist you with your order by contacting us at 1-877-306-8930 and select the option to speak with a Sales Representative.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

Am I able to substitute cabinets?

If you are purchasing cabinets from Shop Newage we may be able to accommodate a substituion within a set.

Please contact us at 1-877-306-8930 and select the option to speak with a Sales Representative for further information.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

What kind of grill should I use?

The 33″ Insert Grill Cabinet fits most 28″ to 33″ insert grills, while the 40″ Insert Grill Cabinet fits most 36″ to 40″ insert grills.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

What maintenance is required?

If you live in a coastal area or will have the cabinet next to a chlorine pool, washing your cabinets with fresh water and a mild detergent every two weeks will keep the cabinets from weathering. Outside of coastal areas, cleaning the cabinets every three months will suffice. For terms of warranty, please click here.

All season covers are available for all of our Outdoor Kitchen products. Learn more about our Outdoor Kitchen Covers on our website.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

What is the warranty?

All Outdoor Kitchen cabinets, as well as the Bar Cart and Prep Table have a limited lifetime warranty. However, please note that any modifications to the product will void the warranty.

Outdoor Kitchen Covers have a 3-year limited warranty.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

What adapter do I need for the Outdoor Kitchen sink?

We recommend a 3/8″ x 1/2″ NPT adapter. However, depending on your setup this may vary. Please contact us at 1-877-306-8930 and select the option to speak with a Customer Service Representative for further assistance.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

Is it possible to get touch-up paint for my products?

If you would like to make a request for touch-up paint for your products, please contact our customer service team at: support@newageproducts.com or call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.


General Product help Outdoor Kitchen Product Specs, Installation, Troubleshooting

What can I clean the Stainless Steel with?

To clean your stainless steel cabinets, use a soft cloth with soap and water.


Guides Outdoor Kitchen Product Specs, Installation, Troubleshooting

Guides

For more information on installing your Outdoor Kitchen cabinets, you can refer to our assembly guides.

NewAge Products also offers installation services. Visit our website to learn more about our installation services options.


Installation Services Outdoor Kitchen Product Specs, Installation, Troubleshooting

Plan your outdoor space

NewAge Products offers planning guides and a free 3D design service to help you plan the perfect set to fit your space. For more information visit our Design page.

Makes sure to include your space dimensions and attach pictures of your space on the online form before you submit your request.


Installation Services Outdoor Kitchen Product Specs, Installation, Troubleshooting

Are these cabinets easy to install?

NewAge Products cabinets are very easy to install. The cabinets come fully assembled, packaged on a pallet and delivered directly to your home. Once you remove the packaging, all you need to do is attach the legs, place it where you want it, bolt the cabinets together, and mount the countertops in place. (If appliable)


General Product Help Product Specs, Installation, Troubleshooting VersaRac

What are the dimensions of your products?

The dimensions of each VersaRac are 96″L x 48″D x 45″H


General Product Help Product Specs, Installation, Troubleshooting VersaRac

What heights can the VersaRac be adjusted to?

The heights are as follows: 18-inches from the ceiling using single vertical posts, or adjustable from 27-inches to 42-inches from the ceiling using two vertical posts per corner.


General Product Help Product Specs, Installation, Troubleshooting VersaRac

What is the warranty?

The VersaRac has a limited lifetime warranty. However, please note that any modifications to the product will void the warranty.


General Product Help Product Specs, Installation, Troubleshooting VersaRac

Can the 4’ x 8’ VersaRac be adjusted in size to a 4’ x 4’?

The VersaRac can only be adjusted to 4’×6′ and 4’×8′ lengths . Please refer to the assembly guide for the VersaRac.


Guides Product Specs, Installation, Troubleshooting VersaRac

Manuals for VersaRac

For more information on installing your VersaRac, you can refer to our assembly guides.

NewAge Products also offers installation services. Visit our website to learn more about our installation services options.


Installation Services Product Specs, Installation, Troubleshooting VersaRac

I need help installing my product

Please refer to the assembly guide for the VersaRac.

NewAge Products also offers installation services. Visit our website to learn more about our installation services options.


Installation Services Product Specs, Installation, Troubleshooting VersaRac

Can I install this product parallel to the beam?

Our VersaRac can be installed either perpendicular or parallel to the joists. Please refer to the assembly guide  for the VersaRac.

NewAge Products also offers installation services. Visit our website to learn more about our installation services options.


I’m considering buying from Shopnewage Orders, Shipping & Tracking

I need help placing an order

If you require help with placing an order, please call us at 1-877-306-8930 and select the option to speak with a Sales Representative who would be happy to assist you.


I’m considering buying from Shopnewage My Account

I made a purchase as a guest and I’d like to create an account

To create an account on ShopNewAge:
1. Go to uk.shopnewage.com

2. Select the ACCOUNT  icon in the top right hand corner.

 

3. In the LOGIN window, click on DON’T HAVE AN ACCOUNT?
4. In the CREATE AN ACCOUNT window, enter your first and last name, your e-mail address and a password.
5. Ensure you review the terms of use and click on the check box to confirm.
6. Click on CREATE ACCOUNT


I’m considering buying from Shopnewage My Account

How can I update my account?

1. Go to uk.shopnewage.com

2. Select the ACCOUNT  icon in the top right hand corner.

 

3. In the LOGIN window, enter your email address and password associated to your account? If you forgot your password, click on FORGOT PASSWORD?
4. In the ACCOUNT DETAILS section, click on ADD NEW ADDRESS and click on edit.
5. Enter you new address, click on the SET AS DEFAULT check box and click on UPDATE ADDRESS.


I’m considering buying from Shopnewage My Account

How do I reset my password?

1. Go to uk.shopnewage.com

2. Select the ACCOUNT icon in the top right hand corner.

3. In the LOGIN window, click on FORGOT PASSWORD?
4. In the RESET YOUR PASSWORD window, enter your e-mail address and click on SUBMIT.