How do I order parts under warranty?

For any warranty request, please follow the steps below and our customer service team will be more that happy to assist you.

1. Complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

2. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.