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I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How do I know the product is out of stock?

If an item is out of stock it will be indicated on the product detail page on Wayfair’s website. In situations where the information is available, an estimated in-stock date will be displayed.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

What is a split order?

A split order is when an order is shipped from multiple warehouses. Our order processing team will do everything possible to have the order sent in one delivery, however, there are circumstances that may cause a split order. In these scenarios, please expect multiple shipments that may be on seperate business days.

To determine if your order has been split, please reach out to Wayfair directly.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

What should I expect when receiving my delivery?

Please contact Wayfair directly on delivery expectations.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How do I change my order or change my address?

Please contact Wayfair directly to identify if there can be any changes made to your order or to change your address.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

Do you deliver to my area?

In order to determine if shipping for a particular product is available to your area, please visit the product detail page on Wayfair’s website and enter your postal code or zip code.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.
Common causes for delays include:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

If your shipment has surpassed the above mentioned lead time, please reach out to Wayfair directly for further assistance.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How long will it take to receive my product?

The time it takes to receive your product depends on the shipping method.
Lead times for orders are 1-3 weeks.

To check availability, please reach out to Wayfair directly.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

I received my delivery and I seem to be missing some cabinets

If you received your delivery and seem to be missing some pieces, there may be a couple of reasons for this:

1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet.

2. The order may be shipped from multiple warehouses which is known as a split order. To confirm if your order is a split order or if you require further assistance, please contact Wayfair directly.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

I received my order and I noticed damages or I was missing pieces.

Please contact Wayfair directly if you notice any damages or you are missing parts from your order.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How do I track my order

Please contact Wayfair directly to track your order.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

I just purchased an item and it went on sale, will you match the price?

Please contact Wayfair directly to determine if they have a price match policy.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

How do I cancel my order?

For cancellation requests, please reach out to Wayfair directly. Please have your order number available.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

I have a tax exemption certificate

Please contact Wayfair directly to determine if they have a Tax Exemption policy.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

Do you offer financing/monthly payment plan options?

Please contact Wayfair directly to determine if they have Financing options.


I Purchased from Another Retailer Orders, Shipping and Tracking Wayfair

What major credit cards do you accept?

Please contact Wayfair directly to determine what credit cards are accepted.