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Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

I just purchased an item and it went on sale, will you match the price?

Please contact Amazon directly to determine if they have a price match policy.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

How do I cancel my order?

For cancellation requests, please reach out to Amazon directly. Please have your order number available.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

I have a tax exemption certificate

Please contact Amazon directly to determine if they have a Tax Exemption policy.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

Do you offer financing/monthly payment plan options?

Please contact Amazon directly to determine if they have Financing options.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

What major credit cards do you accept?

Please contact Amazon directly to determine what credit cards are accepted.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

What should I expect when receiving my delivery?

Please contact Amazon directly on delivery expectations.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

How do I change my order or change my address?

Please contact Amazon directly to identify if there can be any changes made to your order or to change your address.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

Do you deliver to my area?

In order to determine if shipping for a particular product is available to your area, please visit the product detail page on Amazon’s website and enter your postal code or zip code.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.
Common causes for delays include:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

If your shipment has surpassed the above mentioned lead time, please reach out to Amazon directly for further assistance.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

How long will it take to receive my product?

The time it takes to receive your product is depending on the type of shipping.
Standard lead time for Freight is 1 – 3 weeks.
Standard lead time for parcel (UPS, FedEx or Canada post) is 3-5 days.

To check availability please go to www.shopnewage.com and the lead time will be reflected on the product page.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

Will I receive notifications of my delivery?

Once your order ships, you will receive a Shipping Confirmation email, if you provided an email address when you placed your order, that will include tracking information along with a link to the Track your package page. If the order is being shipped with a freight carrier, a delivery appointment will be scheduled prior to the delivery.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

I received my delivery and I seem to be missing some cabinets

If you received your delivery and seem to be missing units, there may be a couple of reasons for this:
1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet.
2. The order may be shipped from multiple warehouses which is known as a split order.

To confirm if your order is a split order or if you require further assistance, please contact Amazon directly.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

I received my order and I noticed damages or I was missing pieces

Please contact Amazon directly.


Amazon I Purchased from Another Retailer Orders, Shipping and Tracking

How do I track my order?

Please contact Amazon directly.