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Costco I Purchased from Another Retailer returns, refunds and replacements

How do I order parts under warranty?

For any warranty request, please follow the steps below and our customer service team will be more that happy to assist you.

1. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

2. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


Costco I Purchased from Another Retailer returns, refunds and replacements

How do I return my order?

Please reach out to our returns team at: support@newageproducts.com or 1-877-306-8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.

In order to qualify for a full return, requests must be received in our office within 120 calendar days of the original delivery date.

Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if possible. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving. Refunds will be issued based on the original method of payment.

*Please note, Installed or used products will not be refunded.


Costco I Purchased from Another Retailer returns, refunds and replacements

What is the refund policy?

Please contact Costco directly to determine the refund policy.


Costco I Purchased from Another Retailer returns, refunds and replacements

I received my order and I noticed damages or I was missing parts

If you notice any damaged or missing pieces with your order, please make sure you complete the following steps:

For all other orders and your product is damaged or you are missing pieces, please follow the steps below:

1. Open up all the boxes and products and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form  and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.