TOP
Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How do I track my order?

You can track an order by entering your order number on the Tracking Page. Refer to the following checklist and video to learn how to prepare for your upcoming delivery.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I just purchased an item and it went on sale, will you match the price?

Please contact Costco directly to determine if they have a price match policy.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I want to change my order

Please contact Costco directly to make any changes to your order.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How do I cancel my order?

For cancellation requests, please reach out to our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or you could email us at support@newageproducts.com. Please have your order number readily available.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I have a tax exemption certificate

Please contact Costco directly to determine if they have a Tax Exemption policy.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

Do you offer financing/monthly payment plan options?

Please contact Costco directly to determine if they have Financing options.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

What major credit cards do you accept?

Please contact Costco directly to determine what credit cards are accepted.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How do I know the product is out of stock?

If an item is out of stock it will be indicated on the product detail page on Costco’s website. In situations where the information is available, an estimated in-stock date will be displayed.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

What is a split order?

A split order is when an order is shipped from multiple warehouses. In most cases this is because there is a shortage of stock. Newage Products will provide multiple tracking numbers if the order is coming in multiple shipments.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

What should I expect when receiving my delivery?

Please review the delivery checklist you receive in the email with your product tracking number. You can also view the following videos:
1. Preparing for Delivery
2. If you purchased:
i. Garage Cabinets
ii. Outdoor Kitchen
iii. Home Bar

Please note our deliveries via freight are curbside only.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How do I change my order or change my address?

Please contact Costco directly to identify if there can be any changes made to your order or to change your address


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

Do you deliver to my area?

In order to determine if shipping for a particular product is available to your area, please visit the product detail page on the website and enter your postal code or zip code.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.
– Common causes for delays:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking for up to date status.
o Ensure your address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.

Standard lead time for parcel (UPS, FedEx or Canada post) is 3 – 5 days.
– Common causes for delays:
o Unforeseen circumstances i.e. weather, accidents etc.
o Incorrect address
o Lost package

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking  for up to date status.
o Ensure you address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

How long will it take to receive my product?

The time it takes to receive your product depends on the shipping method.
Lead times for orders are 1-3 weeks.

For product availability, please reach out to Costco directly.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

Will I receive notifications of my delivery?

Once your order ships, you will receive a shipping confirmation email, if you provided an email address when you placed your order, that will include tracking information along with a link to the Track your package page. If the order is being shipped with a freight carrier, a delivery appointment will be scheduled prior to the delivery.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I received my delivery and I seem to be missing some cabinets

If you received your delivery and seem to be missing some units, there may be a couple of reasons for this:

1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet.

2. The order may be shipped from multiple warehouses which is known as a split order. To confirm if your order is a split order, please review your order confirmation e-mail.


Costco I Purchased from Another Retailer Orders, Shipping and Tracking

I received my order and I noticed damages or I was missing parts

If you notice any damaged or missing parts with your order, please make sure you complete the following steps:

1. Open up all the boxes and products and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.