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Amazon I Purchased from Another Retailer returns, refunds and replacements

How do I order parts under warranty?

Please contact Amazon directly for assistance on warranty parts.


Amazon I Purchased from Another Retailer returns, refunds and replacements

How do I return my order?

Each of our retailers have a different return policy, please reach out to the Amazon directly and they will assist you with the return policy.


Amazon I Purchased from Another Retailer returns, refunds and replacements

What is the refund policy?

Each of our retailers have a different refund policy, please reach out to the Amazon directly and they will assist you with the refund policy.


Amazon I Purchased from Another Retailer returns, refunds and replacements

I received my order and I noticed damages or I was missing pieces.

Please contact Amazon directly if you notice any damages or you are missing parts from your order.

Please ensure you have unpacked all of your items as NewAge products nests our items for shipping. If you have determined you are missing units, please provide Amazon with the item numbers on the boxes you received with your delivery.