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I purchased from ShopNewage Orders, Shipping & Tracking

Does NewAge Products price match retailers?

Newage Products does not price match items from our retailers.


I purchased from ShopNewage Orders, Shipping & Tracking

How do I cancel my order?

For cancellation requests, please reach out to our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Please have your order number readily available.


I purchased from ShopNewage Orders, Shipping & Tracking

What major credit cards do you accept?

Shop NewAge only accepts the following credits cards:
– Visa
– MasterCard
– Financing options are available in the US through Affirm. Click here for further details


I purchased from ShopNewage Orders, Shipping & Tracking

Do you offer financing/monthly payment plan options?

Shop Newage offers Affirm which is an easy monthly payment option over a 3, 6 or 12 month period. Only available in US.

To learn more about Affirm, click here.


I purchased from ShopNewage Orders, Shipping & Tracking

I just purchased an item and it went on sale, will you match the price?

NewAge Products will match any sale price advertised on ca.shopnewage.com within 30 days of the original purchase date.


I purchased from ShopNewage Orders, Shipping & Tracking

I have a tax exemption certificate

For any tax exemptions, please email your tax exemption certificate to info@newageproducts.com.


I purchased from ShopNewage Orders, Shipping & Tracking

My shipment is delayed

Standard lead time for orders is 1 – 3 weeks.
– Common causes for delays include:
o Incorrect phone number as the carrier will call to schedule a delivery appointment
o Incorrect address
o Unforeseen circumstances i.e. weather, accidents etc.
o Extended Lead times for product purchased

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking  for up to date status.
o Ensure your address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.

Standard lead time for parcel (UPS, FedEx or Canada post) is 3 – 5 days.
– Common causes for delays:
o Unforeseen circumstances i.e. weather, accidents etc.
o Incorrect address
o Lost package

– If your shipment has surpassed the above mentioned lead time:
o Review your Shipment Tracking for up to date status.
o Ensure you address is correct
o Contact our customer service team at 1-877-306-8930 and select the option to speak with a Customer Service Representative or email us at support@newageproducts.com for an update on the order.


I purchased from ShopNewage Orders, Shipping & Tracking

What is the shipping cost?

Orders placed on www.ca.shopnewage.com include free shipping. Some exclusions may apply, for more information, contact us at 1-877-306-8930 and select the option to speak with a Sales Representative.

Please note our deliveries are curbside only.


I purchased from ShopNewage Orders, Shipping & Tracking

How do I change my order or change my address?

To ensure that changes can be made to your order, it is imperative you give us a call immediately. Please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative.
*NewAge may not be able to accommodate the change depending on the request and the time of the request.


I purchased from ShopNewage Orders, Shipping & Tracking

What should I expect when receiving my delivery?

Please review the delivery checklist you receive in the email with your product tracking number. You can also view the following videos:
1. Preparing for Delivery
2. If you purchased:
i. Garage Cabinets
ii. Outdoor Kitchen
iii. Home Bar

Please note our deliveries via freight are curbside only.


I purchased from ShopNewage Orders, Shipping & Tracking

What is a split order?

A split order is when an order is shipped from multiple warehouses. In most cases this is because there is a shortage of stock. NewAge Products will provide multiple tracking numbers if the order is coming in multiple shipments.


I purchased from ShopNewage Orders, Shipping & Tracking

How do I know the product is out of stock?

For any items that are out of stock, it will be indicated next to the quantity and you will not be able to add the product to your cart.

Standard lead time is 1 – 3 weeks. However, certain items may be subject to extended lead times and will be reflected on the specific product page at the time of purchase.


I purchased from ShopNewage Orders, Shipping & Tracking

Where can I find my order history?

Please follow the steps below to view the order history:
1. Go to ca.shopnewage.com
2. Select the ACCOUNT  icon in the top right hand corner and LOGIN to your account.
3. Your Order History will be reflected beside your account details.


I purchased from ShopNewage Orders, Shipping & Tracking

Will I receive notifications of my delivery?

Once the order ships, you will receive a Shipping Confirmation email that will include tracking information along with a link to the Track your package page. If the order is being shipped with a freight carrier, a delivery appointment will be scheduled prior to the delivery.


I purchased from ShopNewage Orders, Shipping & Tracking

How long will it take to receive my product?

The time it takes to receive your product depends on the shipping method.
Lead times for orders are 1-3 weeks.

To check availability please go to ca.shopnewage.com and the lead time will be reflected on the product page.

*Lead times are subject to change and dependent on product availability. Please note our deliveries are curbside only.


I purchased from ShopNewage Orders, Shipping & Tracking

How do I track my order?

You can track an order by entering your order number on the Tracking Page.  Refer to the following checklist and video to learn how to prepare for your upcoming delivery.


I purchased from ShopNewage Orders, Shipping & Tracking

I received my order and I noticed damages or I was missing parts

If you notice any damaged or missing parts with your order, please make sure you complete the following steps:

1. Open all boxes and products, and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form and make sure that you include the following in your form:

– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted, an automated email with a case ID will be sent, and one of our customer service specialists will reach out to you via e-mail or by phone to help resolve the issue.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.


I purchased from ShopNewage Orders, Shipping & Tracking

I received my delivery and I seem to be missing some cabinets

If you received your delivery and seem to be missing units, there may be a couple of reasons for this:

1. In some cases, cabinets can be nested inside a locker or base cabinet for shipping purposes. Make sure to open all of your cabinets to see if your missing product is nested inside another locker or cabinet.

2. The order may be shipped from multiple warehouses which is known as a split shipment. To confirm if your order is a split shipment, please review your order confirmation e-mail.

If the missing cabinets are not nested in another cabinet or locker, or if you have verified that your missing cabinets, are not part of a split order, please make sure you complete the following steps:

1. Report the missing product by completing and submitting the Replacement Form  and make sure that you include the following in your form:
– Order number
– Brief description of the missing items

2. After the form is submitted an automated email with a case ID will be sent and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.