I received my order and I noticed damages or I was missing parts

If you notice any damaged or missing pieces with your order, please make sure you complete the following steps:

For all other orders and your product is damaged or you are missing pieces, please follow the steps below:

1. Open up all the boxes and products and inspect them for damages.

2. To report a damaged or missing product, complete and submit the Replacement Form  and make sure that you include the following in your form:
– Order number
– Brief description of the damaged unit(s) or missing items
– If your product was damaged, you must include pictures of the damages.

3. After the form is submitted an automated email with a case ID will be sent to you and one of our customer service specialists will reach out to you via e-mail or by phone in regards to a resolution.

If you require immediate assistance please call us at 1-877-306-8930 and select the option to speak with a Customer Service Representative. Ensure that you have your order number on hand, and if you have submitted a Replacement Form, please reference your case ID.